大型检查集中精准预约探索与实践
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摘要
目的:为避免部分检查项目间规则禁忌冲突、缩减患者检查预约等待时间,同时积极整合医院资源,提高工作效率和医疗质量。方法:利用系统改造法,辨析理解现有流程,构建分时段精准检查预约平台。结果:实现检查服务资源统一管理,各项检查精确到具体时间点,患者检查服务全流程管理。结论:剖析传统检查业务流程,构建闭环集中式检查预约信息服务平台,打造检查预约新模式,为医院检查服务流程优化提供一定的参考与借鉴。
Objectives: To avoid rules conflicts between partially inspection projects, reduce patient waiting time for appointment check, integrate hospital resources and improve efficiency and medical quality. Results: Unified management of inspection service resources, accuracy of the specific time reservation and the whole process management for inspection have been realized. Conclusions: It shows that analyzing current inspection process,constructing closed loop centralized inspection reservation information service platform, innovating new mode of check appointment can give some reference for optimizing hospital inspection service process.
Objectives: To avoid rules conflicts between partially inspection projects, reduce patient waiting time for appointment check, integrate hospital resources and improve efficiency and medical quality. Results: Unified management of inspection service resources, accuracy of the specific time reservation and the whole process management for inspection have been realized. Conclusions: It shows that analyzing current inspection process,constructing closed loop centralized inspection reservation information service platform, innovating new mode of check appointment can give some reference for optimizing hospital inspection service process.
引文
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[4]姚侃敏,王文菁,潘自来,等.完善预约模式优化医技检查流程[J].中国医疗设备,2015,30(4):123-125.
[5]朱金兰,马勇波,梅霞,等.分时段预约检查在缩短患者等候中的作用[J].江苏卫生事业管理,2016,27(4):58-59.
[2]黄培.基于集约化的综合检查预约平台的构建及思考[J].南京医科大学学报(社会科学版),2012,12(2):118-120.
[3]吴雪娇,刘建林.医院检查预约业务流程优化及平台建设[J].现代医院管理,2013,11(6):41-44.
[4]姚侃敏,王文菁,潘自来,等.完善预约模式优化医技检查流程[J].中国医疗设备,2015,30(4):123-125.
[5]朱金兰,马勇波,梅霞,等.分时段预约检查在缩短患者等候中的作用[J].江苏卫生事业管理,2016,27(4):58-59.