基于TOPSIS和BPNN的售电公司供电服务质量评价
|
摘要
售电侧放开后,售电公司大量涌现并相互竞争,电力客户面临多样化供电选择。优质的供电服务是售电公司开拓市场和在竞争中取胜的根本,也是电力客户发挥自主选择权利的关键因素。本文首先分析售电公司的概念、类型和供电服务的内涵,构建新电改下售电公司供电服务质量评价体系;然后基于BPNN实现下层评价系统自适应评价,基于TOPSIS实现供电服务质量综合评价;最后通过实例分析证实该体系和方法具有一定有效性,并对售电公司的供电服务和长期发展提出一定建议。
After the open of electricity retail market,a large number of electricity retail companies arise and compete with each other. As a result,power users face a wide variety of electricity supply options. The high-quality electricity supply service is not only the basis for an electricity retail company to expand its market and win in competitions,but also the key factor for power users to exercise their own rights to choose. In this paper,the concept and types of electricity retail companies and the connotation of electricity supply service are analyzed at first,and a quality evaluation system of electricity supply service by electricity retail companies under the new power reform is established accordingly.Then,the self-adaptive evaluation by the lower-level evaluation system is realized based on back propagation neural network(BPNN),while the comprehensive quality evaluation on electricity supply service is realized based on the technique for order preference by similarity to an ideal solution(TOPSIS). Finally,the effectiveness of this system and the corresponding method is verified through the analysis of a practical example;in addition,some suggestions on the electricity supply service by electricity retail companies and the long-term development are put forward.
After the open of electricity retail market,a large number of electricity retail companies arise and compete with each other. As a result,power users face a wide variety of electricity supply options. The high-quality electricity supply service is not only the basis for an electricity retail company to expand its market and win in competitions,but also the key factor for power users to exercise their own rights to choose. In this paper,the concept and types of electricity retail companies and the connotation of electricity supply service are analyzed at first,and a quality evaluation system of electricity supply service by electricity retail companies under the new power reform is established accordingly.Then,the self-adaptive evaluation by the lower-level evaluation system is realized based on back propagation neural network(BPNN),while the comprehensive quality evaluation on electricity supply service is realized based on the technique for order preference by similarity to an ideal solution(TOPSIS). Finally,the effectiveness of this system and the corresponding method is verified through the analysis of a practical example;in addition,some suggestions on the electricity supply service by electricity retail companies and the long-term development are put forward.
引文
[1]中共中央国务院.关于进一步深化电力体制改革的若干意见[Z].北京:中共中央国务院,2015.
[2]白杨,谢乐,夏清,等(Bai Yang,Xie Le,Xia Qing,et al).中国推进售电侧市场化的制度设计与建议(Institutional design of Chinese retail electricity market reform and related suggestions)[J].电力系统自动化(Automation of Electric Power Systems),2015,39(14):1-7.
[3]周文瑜(Zhou Wenyu).供电服务质量综合评价理论与实证研究(Study on Service Quality Comprehensive Evaluation Theory and Its Application in Power Supply Enterprise in China)[D].北京:华北电力大学经济与管理学院(Beijing:School of Economics and Management,North China Electric Power University),2009.
[4]王鹤,曾鸣,陈珊,等(Wang He,Zeng Ming,Chen Shan,et al).基于模糊层次分析法的供电服务质量综合评价模型(Comprehensive evaluation model for power supply service quality based on fuzzy analytic hierarchy process)[J].电网技术(Power System Technology),2006,30(17):92-96.
[5]迟远英,牛东晓,李向阳,等(Chi Yuanying,Niu Dongxiao,Li Xiangyang,et al).基于物元分析理论的供电服务质量评价方法(Research on evaluation of power supply service quality based on the matter-element analysis theory)[J].电力系统自动化(Automation of Electric Power Systems),2010,34(13):33-37.
[6]孙志华(Sun Zhihua).临汾地区供电服务质量的评价(Evaluation of Power Supply Service Quality in Linfen)[D].北京:华北电力大学经济与管理学院(Beijing:School of Economics and Management,North China Electric Power University),2014.
[7]周治娟(Zhou Zhijuan).重庆市居民供电服务质量研究(Research on the Service Quality of Residential Customers in Power Supply Industry)[D].重庆:重庆大学经济与工商管理学院(Chongqing:School of Economics and Business Administration,Chongqing University),2011.
[8]国家发展改革委,国家能源局.售电公司准入与退出管理办法[Z].北京:国家发展改革委,国家能源局,2016.
[9]国家发展改革委,国家能源局.关于推进售电侧改革的实施意见[Z].北京:国家发展改革委,国家能源局,2015.
[10]张晓萱,薛松,杨素,等(Zhang Xiaoxuan,Xue Song,Yang Su,et al).售电侧市场放开国际经验及其启示(International experience and lessons in power sales side market liberalization)[J].电力系统自动化(Automation of Electric Power Systems),2016,40(9):1-8.
[11]胡晨,杜松怀,苏娟,等(Hu Chen,Du Songhuai,Su Juan,et al).新电改背景下我国售电公司的购售电途径与经营模式探讨(Preliminary research of trading approach and management modes of Chinese electricity retail companies under new electricity market reform)[J].电网技术(Power System Technology),2016,40(11):3293-3299.
[12] GB/T 28583—2012供电服务规范[S].
[13]国家能源局.关于对拥有配电网运营权的售电公司颁发管理电力业务许可证(供电类)有关事项的通知[Z].北京:国家能源局,2016.
[14]国家电力监管委员会.电力业务许可证(输电类、供电类)监督管理办法(试行)[Z].北京:国家电力监管委员会,2011.
[15]国家电网公司.国家电网公司供电服务品质评价办法(试行)[M].北京:中国电力出版社,2008.
[16]黄康任(Huang Kangren).电力体制改革背景下售电主体竞争策略研究(Electricity Sell Main Body Competition Strategy under the Background of Electric Power System Reform)[D].北京:华北电力大学经济与管理学院(Beijing:School of Economics and Management,North China Electric Power University),2016.
[17]姜鹏飞.服务营销[M].北京:中国电力出版社,2014.
[18]国家电网公司.国家电网公司供电服务规范[Z].北京:国家电网公司,2010.
[19]周文瑜,陈海燕,曾鸣,等(Zhou Wenyu,Chen Haiyan,Zeng Ming,et al).供电企业客户满意度测评体系及应用(Application of power customer satisfaction evaluation index systems)[J].华东电力(East China Electric Power),2008,36(8):137-140.
[20]杨甲甲,赵俊华,文福拴,等(Yang Jiajia,Zhao Junhua,Wen Fushuan,et al).电力零售核心业务架构与购售电决策(Key business framework and purchase/sale decision-making for electricity retailers)[J].电力系统自动化(Automation of Electric Power Systems),2017,41(14):10-23.
[21]王晓梅.神经网络导论[M].北京:科学出版社,2017.
[22]李孟秋,杨茂骑,任修勇,等(Li Mengqiu,Yang Maoqi,Ren Xiuyong,et al).基于BP神经网络的开关磁阻电机直接转矩控制系统及实现(Direct torque control system of switched reluctance motor based on BP neural network and its implementation)[J].电力系统及其自动化学报(Proceedings of the CSU-EPSA),2017,29(1):52-57.
[23]李彦斌,于心怡,王致杰(Li Yanbin,Yu Xinyi,Wang Zhijie).采用灰色关联度与TOPSIS法的光伏发电项目风险评价研究(Risk assessment on photovoltaic power generation project by grey correlation analysis and TOPSIS method)[J].电网技术(Power System Technology),2013,37(6):1514-1519.
[2]白杨,谢乐,夏清,等(Bai Yang,Xie Le,Xia Qing,et al).中国推进售电侧市场化的制度设计与建议(Institutional design of Chinese retail electricity market reform and related suggestions)[J].电力系统自动化(Automation of Electric Power Systems),2015,39(14):1-7.
[3]周文瑜(Zhou Wenyu).供电服务质量综合评价理论与实证研究(Study on Service Quality Comprehensive Evaluation Theory and Its Application in Power Supply Enterprise in China)[D].北京:华北电力大学经济与管理学院(Beijing:School of Economics and Management,North China Electric Power University),2009.
[4]王鹤,曾鸣,陈珊,等(Wang He,Zeng Ming,Chen Shan,et al).基于模糊层次分析法的供电服务质量综合评价模型(Comprehensive evaluation model for power supply service quality based on fuzzy analytic hierarchy process)[J].电网技术(Power System Technology),2006,30(17):92-96.
[5]迟远英,牛东晓,李向阳,等(Chi Yuanying,Niu Dongxiao,Li Xiangyang,et al).基于物元分析理论的供电服务质量评价方法(Research on evaluation of power supply service quality based on the matter-element analysis theory)[J].电力系统自动化(Automation of Electric Power Systems),2010,34(13):33-37.
[6]孙志华(Sun Zhihua).临汾地区供电服务质量的评价(Evaluation of Power Supply Service Quality in Linfen)[D].北京:华北电力大学经济与管理学院(Beijing:School of Economics and Management,North China Electric Power University),2014.
[7]周治娟(Zhou Zhijuan).重庆市居民供电服务质量研究(Research on the Service Quality of Residential Customers in Power Supply Industry)[D].重庆:重庆大学经济与工商管理学院(Chongqing:School of Economics and Business Administration,Chongqing University),2011.
[8]国家发展改革委,国家能源局.售电公司准入与退出管理办法[Z].北京:国家发展改革委,国家能源局,2016.
[9]国家发展改革委,国家能源局.关于推进售电侧改革的实施意见[Z].北京:国家发展改革委,国家能源局,2015.
[10]张晓萱,薛松,杨素,等(Zhang Xiaoxuan,Xue Song,Yang Su,et al).售电侧市场放开国际经验及其启示(International experience and lessons in power sales side market liberalization)[J].电力系统自动化(Automation of Electric Power Systems),2016,40(9):1-8.
[11]胡晨,杜松怀,苏娟,等(Hu Chen,Du Songhuai,Su Juan,et al).新电改背景下我国售电公司的购售电途径与经营模式探讨(Preliminary research of trading approach and management modes of Chinese electricity retail companies under new electricity market reform)[J].电网技术(Power System Technology),2016,40(11):3293-3299.
[12] GB/T 28583—2012供电服务规范[S].
[13]国家能源局.关于对拥有配电网运营权的售电公司颁发管理电力业务许可证(供电类)有关事项的通知[Z].北京:国家能源局,2016.
[14]国家电力监管委员会.电力业务许可证(输电类、供电类)监督管理办法(试行)[Z].北京:国家电力监管委员会,2011.
[15]国家电网公司.国家电网公司供电服务品质评价办法(试行)[M].北京:中国电力出版社,2008.
[16]黄康任(Huang Kangren).电力体制改革背景下售电主体竞争策略研究(Electricity Sell Main Body Competition Strategy under the Background of Electric Power System Reform)[D].北京:华北电力大学经济与管理学院(Beijing:School of Economics and Management,North China Electric Power University),2016.
[17]姜鹏飞.服务营销[M].北京:中国电力出版社,2014.
[18]国家电网公司.国家电网公司供电服务规范[Z].北京:国家电网公司,2010.
[19]周文瑜,陈海燕,曾鸣,等(Zhou Wenyu,Chen Haiyan,Zeng Ming,et al).供电企业客户满意度测评体系及应用(Application of power customer satisfaction evaluation index systems)[J].华东电力(East China Electric Power),2008,36(8):137-140.
[20]杨甲甲,赵俊华,文福拴,等(Yang Jiajia,Zhao Junhua,Wen Fushuan,et al).电力零售核心业务架构与购售电决策(Key business framework and purchase/sale decision-making for electricity retailers)[J].电力系统自动化(Automation of Electric Power Systems),2017,41(14):10-23.
[21]王晓梅.神经网络导论[M].北京:科学出版社,2017.
[22]李孟秋,杨茂骑,任修勇,等(Li Mengqiu,Yang Maoqi,Ren Xiuyong,et al).基于BP神经网络的开关磁阻电机直接转矩控制系统及实现(Direct torque control system of switched reluctance motor based on BP neural network and its implementation)[J].电力系统及其自动化学报(Proceedings of the CSU-EPSA),2017,29(1):52-57.
[23]李彦斌,于心怡,王致杰(Li Yanbin,Yu Xinyi,Wang Zhijie).采用灰色关联度与TOPSIS法的光伏发电项目风险评价研究(Risk assessment on photovoltaic power generation project by grey correlation analysis and TOPSIS method)[J].电网技术(Power System Technology),2013,37(6):1514-1519.