数字服务设计技术的开放式卡片分类研究
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摘要
目的加强数字服务设计过程中设计技术的选择和应用,对数字服务设计技术展开分类研究。方法选取70个数字服务设计技术制作成卡片,对70个设计技术进行开放式卡片分类,将定性探索性分析与聚类分析相结合,对分类结果进行整合。结论获取设计技术分类结果的标准化类别及其认可程度,获取设计技术分类结果的层次聚类树形图,得到符合大众心理的设计技术分类结果。将70个设计技术按照设计流程、方式、参与者和持续时间进行分类,创建了一个全面的设计技术分类系统。通过对数字服务设计技术进行分类,能够快速有效地索引设计技术,提高设计技术的应用效率。
The work aims to strengthen the selection and application of design techniques in the digital services design process and conduct classification studies of digital service design technology. 70 digital service design techniques were selected and cards about design techniques were made. 70 design techniques were classified using open cards sorting method. Qualitative exploratory analysis and cluster analysis were combined to integrate the classification results. The standardized classification of the classification results and its recognition degree were obtained, and the hierarchical clustering dendrogram of the classification results was obtained. The design technology classification results which accord with the public psychology were obtained. 70 design techniques were classified according to the design process, methods, participants and durations. A comprehensive design technology classification system was created. Through the classification of digital services design technology, the design technology can be indexed quickly and effectively, and the application efficiency of design technology can be improved.
The work aims to strengthen the selection and application of design techniques in the digital services design process and conduct classification studies of digital service design technology. 70 digital service design techniques were selected and cards about design techniques were made. 70 design techniques were classified using open cards sorting method. Qualitative exploratory analysis and cluster analysis were combined to integrate the classification results. The standardized classification of the classification results and its recognition degree were obtained, and the hierarchical clustering dendrogram of the classification results was obtained. The design technology classification results which accord with the public psychology were obtained. 70 design techniques were classified according to the design process, methods, participants and durations. A comprehensive design technology classification system was created. Through the classification of digital services design technology, the design technology can be indexed quickly and effectively, and the application efficiency of design technology can be improved.
引文
[1]GOLDKUHL G.Focus,Goal and Roles in E-Service Design:Five Ideal Types of the Design Process[J].E-Service Journal,2014,9(2):24-45.
[2]STICKDORN M.This Is Service Design Thinking[M].Wiley:New Jersey,2011.
[3]POLAINE A.Service Design:from Insight to Implementation[M].New York:Rosenfeld Media,2013.
[4]VALTONEN A.Redefining Industrial Design:Changes in the Design Practice in Finland[D].USA:University of Art and Design Helsinki,2007.
[5]MCKAY J.The Design Construct in Information Systems Design Science[J].Journal of Information Technology,2012,27(2):125-139.
[6]贝拉·马丁.通用设计方法[M].北京:中央编译出版社,2013.MARTIN B.Universal Methods of Design[M].Beijing:Central Compilation&Translation Press,2013.
[7]VERMEEREN A.User Experience Evaluation Methods:Current State and Development Needs[C]//Proceedings of the 6th Nordic Conference on Human Computer Interaction,Iceland,2010.
[8]ALVES R.Towards a Taxonomy of Service Design Methods and Tools[C]//Exploring Services Science:4th International Conference,IESS 2013,Porto,2013.
[9]BURNAY C.Are Stakeholders the Only Source of Information for Requirements Engineers?Toward a Taxonomy of Elicitation Information Sources[J].ACMTransactions on Management Information Systems,2016,7(3):1-29.
[10]SPENCER D.Card Sort Analysis Spreadsheet Instructions,2007.[EB/OL].[2017-05-21].http://rosenfeldmedia.com/books/card-sorting/
[2]STICKDORN M.This Is Service Design Thinking[M].Wiley:New Jersey,2011.
[3]POLAINE A.Service Design:from Insight to Implementation[M].New York:Rosenfeld Media,2013.
[4]VALTONEN A.Redefining Industrial Design:Changes in the Design Practice in Finland[D].USA:University of Art and Design Helsinki,2007.
[5]MCKAY J.The Design Construct in Information Systems Design Science[J].Journal of Information Technology,2012,27(2):125-139.
[6]贝拉·马丁.通用设计方法[M].北京:中央编译出版社,2013.MARTIN B.Universal Methods of Design[M].Beijing:Central Compilation&Translation Press,2013.
[7]VERMEEREN A.User Experience Evaluation Methods:Current State and Development Needs[C]//Proceedings of the 6th Nordic Conference on Human Computer Interaction,Iceland,2010.
[8]ALVES R.Towards a Taxonomy of Service Design Methods and Tools[C]//Exploring Services Science:4th International Conference,IESS 2013,Porto,2013.
[9]BURNAY C.Are Stakeholders the Only Source of Information for Requirements Engineers?Toward a Taxonomy of Elicitation Information Sources[J].ACMTransactions on Management Information Systems,2016,7(3):1-29.
[10]SPENCER D.Card Sort Analysis Spreadsheet Instructions,2007.[EB/OL].[2017-05-21].http://rosenfeldmedia.com/books/card-sorting/