反馈寻求行为的影响因素和本土化发展
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摘要
反馈寻求行为是指个体积极主动地向上级或其他个体寻求与自身绩效、角色定位和工作目标等相关的反馈信息。研究者系统的梳理了反馈寻求行为的概念界定、测量方式、影响因素及实施效果,强化了中国本土文化的权变作用。未来研究应继续完善反馈寻求行为的概念,开发符合时代特征的测量工具,拓展研究层次,并结合中国特殊的组织情境,对反馈寻求行为做进一步探讨。
Feedback-seeking behavior refers to individuals proactively seek feedbacks about their performance, role position or job targets from other individuals or their leaders. This study systematically summarizes the existing literatures in aspects of the concept, measurement, influencing factors and consequences of feedback-seeking behavior, at the same time highlights the effects of Chinese indigenous culture. We identify that future study should try to improve the concept of feedback-seeking behavior, develop new measurement which fits into new cultural and economic background, expand research level to organization and team level, and take Chinese special organizational situation into consideration to make further discussion toward feedback-seeking behavior.
Feedback-seeking behavior refers to individuals proactively seek feedbacks about their performance, role position or job targets from other individuals or their leaders. This study systematically summarizes the existing literatures in aspects of the concept, measurement, influencing factors and consequences of feedback-seeking behavior, at the same time highlights the effects of Chinese indigenous culture. We identify that future study should try to improve the concept of feedback-seeking behavior, develop new measurement which fits into new cultural and economic background, expand research level to organization and team level, and take Chinese special organizational situation into consideration to make further discussion toward feedback-seeking behavior.
引文
陈炳,高猛.(2010).“面子”文化与管理之道--中国式管理的文化生态学视角.管理学报,7,797-803.
杜旌.(2013).本土文化情境下领导行为对员工变革反应的影响:基于图式理论的动态研究.心理科学进展,21,1531-1541.
杜伟宇,许伟清.(2014).中国情境下权力对炫耀性产品购买意愿的影响:面子意识的中介效应.南开管理评论,17,83-90.
柳士顺,凌文辁,李锐.(2013).群体规模与领导对群体组织公民行为的影响.心理科学,36,1441-1446.
鲁玲萍.(2014).中西文化面子观的差异及其对交际模式的影响.武汉理工大学学报:社会科学版,27,507-512.
买热巴·买买提,李野,王辉.(2017).谦卑型和自恋型领导:跨文化组织管理的视角.心理科学进展,25,1375-1386.
申传刚,马红宇,杨璟,刘腾飞.(2012).上司不当督导与下属绩效:反馈寻求行为和学习目标定向的作用.心理学报,44,1677-1686.
宋萌,王震.(2015).领导发展性反馈对下属反馈规避行为的影响.管理学报,12,1773-1779.
王宁,周密,赵西萍.(2015).反馈倾向、人际信任对反馈寻求策略的影响研究.管理评论,27,140-150.
王石磊,彭正龙.(2013).新员工反馈寻求行为对其创新行为的影响研究.管理评论,25,156-164.
王雁飞.(2005).组织中的个体反馈寻求行为.心理科学进展,13,679-685.
王轶楠,杨中芳.(2005).中西方面子研究综述.心理科学,28,398-401.
向常春,龙立荣.(2012).组织中信息寻求的动机及其影响因素.心理科学进展,20,283-291.
谢俊,储小平,汪林.(2012).效忠主管与员工工作绩效的关系:反馈寻求行为和权力距离的影响.南开管理评论,15,31-38.
谢俊,汪林,储小平.(2013).关系视角的经理人反馈寻求行为:心理预期和政治技能的影响.南开管理评论,16,4-12.
于维娜,樊耘,张婕,门一.(2015).宽恕视角下辱虐管理对工作绩效的影响--下属传统性和上下级关系的作用.南开管理评论,18,16-25.
张婕,樊耘,张旭.(2014).前摄性行为视角下的员工创新--前摄型人格、反馈寻求与员工创新绩效.南开管理评论,17,13-23.
张燕红,廖建桥.(2015).团队真实型领导、新员工反馈寻求行为与社会化结果.管理科学,28,126-136.
Anseel,F.,Beatty,A.S.,Shen,W.,Lievens,F.,&Sackett,P.R.(2015).How are we doing after 30 years?Ameta-analytic review of the antecedents and outcomes of feedback-seeking behavior.Journal of Management,41,318-348.
Anseel,F.,Lievens,F.,&Levy,P.E.(2007).A self-motives perspective on feedback-seeking behavior:Linking Organizational behavior and social psychology research.International Journal of Management Reviews,9,211-236.
Ashford,S.J.(1986).Feedback-seeking in individual adaptation:A resource perspective.Academy of Management Journal,29,465-487.
Ashford,S.J.,Blatt,R.,&Vande Walle,D.(2003).Reflections on the looking glass:A review of research on feedback-seeking behavior in organizations.Journal of Management,29,773-799.
Ashford,S.J.,&Cummings,L.L.(1983).Feedback as an individual resource:Personal strategies of creating information.Organizational Behavior and Human Performance,32,370-389.
Ashford,S.J.,&Northcraft,G.B.(1992).Conveying more(or less)than we realize:The role of impressionmanagement in feedback-seeking.Organizational Behavior and Human Decision Processes,53,310-334.
Ashford,S.J.,&Tsui,A.S.(1991).Self-regulation for managerial effectiveness:The role of active feedback seeking.Academy of Management Journal,34,251-280.
Callister,R.R.,Kramer,M.W.,&Turban,D.B.(1999).Feedback seeking following career transitions.Academy of Management Journal,42,429-438.
Chen,Z.G.,Lam,W.,&Zhong,J.A.(2007).Leader-member exchange and member performance:Anew look at individual-level negative feedback-seeking behavior and team-level empowerment climate.Journal of Applied Psychology,92,202-212.
Cheramie,R.(2013).An examination of feedback-seeking behaviors,the feedback source and career success.Career Development International,18,712-731.
Chiu,C.-Y.,Owens,B.P.,&Tesluk,P.E.(2016).Initiating and utilizing shared leadership in teams:The role of leader humility,team proactive personality,and team performance capability.Journal of Applied Psychology,101,1705-1720.
Cho,J.(2013).Cross-level effects of team task interdependence on the relationship between learning goal orientation and feedback-seeking behaviors.Communication Research Reports,30,230-241.
Choi,J.N.,&Sy,T.(2010).Group-level organizational citizenship behavior:Effects of demographic faultlines and conflict in small work groups.Journal of Organizational Behavior,31,1032-1054.
Conway,J.M.,&Huffcutt,A.I.(1997).Psychometric properties of multisource performance ratings:Ameta-analysis of subordinate,supervisor,peer,and self-ratings.Human Performance,10,331-360.
Dahling,J.J.,Chau,S.L.,&O’Malley,A.L.(2012).Correlates and consequences of feedback orientation in organizations.Journal of Management,38,531-546.
Dahling,J.J.,&Whitaker,B.G.(2016).When can feedback-seeking behavior result in a better performance rating?Investigating the moderating role of political skill.Human Performance,29,73-88.
Deci,E.L.,&Ryan,R.M.(1985).The general causality orientations scale:Self-determination in personality.Journal of Research in Personality,19,109-134.
De Luque,M.F.S.,&Sommer,S.M.(2000).The impact of culture on feedback-seeking behavior:An integrated model and propositions.Academy of Management Review,25,829-849.
De Stobbeleir,K.E.M.,Ashford,S.J.,&Buyens,D.(2011).Self-regulation of creativity at work:The role of feedback-seeking behavior in creative performance.Academy of Management Journal,54,811-831.
Farh,J.L.,Hackett,R.D.,&Liang,J.(2007).Individual-level cultural values as moderators of perceived organizational support-employee outcome relationships in China:Comparing the effects of power distance and traditionality.Academy of Management Journal,50,715-729.
Gong,Y.P.,Cheung,S.Y.,&Wang,M.(2012).Unfolding the proactive process for creativity:Integration of the employee proactivity,information exchange,and psychological safety perspectives.Journal of Management,38,1611-1633.
Gong,Y.,Wang,M.,Huang,J.-C.,&Cheung,S.Y.(2017).Toward a goal orientation-based feedback-seeking typology:Implications employee performance outcomes.Journal of Management,43,1234-1260.
Gupta,A.K.,Govindarajan,V.,&Malhotra,A.(1999).Feedback-seeking behavior within multinational corporations.Strategic Management Journal,20,205-222.
Krasman,J.(2010).The feedback-seeking personality:Big five and feedback-seeking behavior.Journal of Leadership and Organizational Studies,17,18-32.
Krasman,J.(2012).Putting feedback-seeking into“context”:Job characteristics and feedback-seeking behavior.Personnel Review,42,50-66.
Ladkin,D.,&Taylor,S.S.(2010).Enacting the“true self”:Towards a theory of embodied authentic leadership.The Leadership Quarterly,21,64-74.
Lam,W.,Huang,X.,&Snape,E.D.(2007).Feedback-seeking behavior and leader-member exchange:Do supervisor-attributed motives matter?Academy of Management Journal,50,348-363.
Li,X.Y.,&Qian,J.(2016).Stimulating employees’feedback-seeking behavior:The role of participative decision making.Social Behavior and Personality,44,1-8.
Morrison,E.W.(1993).Newcomer information seeking:Exploring types,modes,sources,and outcomes.Academy of Management Journal,36,557-589.
Morrison,E.W.,&Weldon,E.(1990).The impact of an assigned performance goal on feedback seeking behavior.Human Performance,3,37-41.
Ng,K.Y.,Koh,C.,Ang,S.,Kennedy,J.C.,&Chan,K.Y.(2011).Rating leniency and halo in multisource feedback ratings:Testing cultural assumptions of power distance and individualism-collectivism.Journal of Applied Psychology,96,1033-1044.
Parker,S.K.,&Collins,C.G.(2010).Taking stock:Integrating and differentiating multiple proactive behaviors.Journal of Management,36,633-662.
Pierce,J.L.,Kostova,T.,&Dirks,K,T.(2003).The state of psychological ownership:Integrating and extending a century of research.Review of General Psychology,7,84-107.
Qian,J.,Yang,F.,&Han,Z.R.(2016).The influencing mechanisms of authentic leadership on feedback-seeking behaviour:A cognitive/emotive model.Current Psychology,35,478-485.
Roberson,L.,Deitch,E.A.,Brief,A.P.,&Block,C.J.(2003).Stereotype threat and feedback seeking in the workplace.Journal of Vocational Behavior,62,176-188.
Rosen,C.C.,Levy,P.E.,&Hall,R.J.(2006).Placing perceptions of politics in the context of the feedback environment,employee attitudes,and job performance.Journal of Applied Psychology,91,211-220.
Slowiak,J.M.,&Nuetzman,A.(2014).The impact of goals and pay on feedback-seeking behavior.The Psychological Record,64,217-232.
Vancouver,J.B.,&Morrison,E.W.(1995).Feedback inquiry:The effect of source attributes and individual differences.Organizational Behavior and Human Decision Processes,62,276-285.
van der Rijt,J.,van den Bossche,P.,van de Wiel,M.W.J.,Segers,M.S.R.,&Gijselaers,W.H.(2012).The role of individual and organizational characteristics in feedback seeking behaviour in the initial career stage.Human Resource Development International,15,283-301.
Vande Walle,D.(2003).A goal orientation model of feedback-seeking behavior.Human Resource Management Review,13,581-604.
Vande Walle,D.,Ganesan,S.,Challagalla,G.N.,&Brown,S.P.(2000).An integrated model of feedback-seeking behavior:Disposition,context,and cognition.Journal of Applied Psychology,85,996-1003.
Williams,J.R.,&Johnson,M.A.(2000).Self-supervisor agreement:The influence of feedback seeking on the relationship between self and supervisor ratings of performance.Journal of Applied Social Psychology,30,275-292.
Yanagizawa,S.(2008).Effect of goal difficulty and feedback seeking on goal attainment and learning.Japanese Psychological Research,50,137-144.
杜旌.(2013).本土文化情境下领导行为对员工变革反应的影响:基于图式理论的动态研究.心理科学进展,21,1531-1541.
杜伟宇,许伟清.(2014).中国情境下权力对炫耀性产品购买意愿的影响:面子意识的中介效应.南开管理评论,17,83-90.
柳士顺,凌文辁,李锐.(2013).群体规模与领导对群体组织公民行为的影响.心理科学,36,1441-1446.
鲁玲萍.(2014).中西文化面子观的差异及其对交际模式的影响.武汉理工大学学报:社会科学版,27,507-512.
买热巴·买买提,李野,王辉.(2017).谦卑型和自恋型领导:跨文化组织管理的视角.心理科学进展,25,1375-1386.
申传刚,马红宇,杨璟,刘腾飞.(2012).上司不当督导与下属绩效:反馈寻求行为和学习目标定向的作用.心理学报,44,1677-1686.
宋萌,王震.(2015).领导发展性反馈对下属反馈规避行为的影响.管理学报,12,1773-1779.
王宁,周密,赵西萍.(2015).反馈倾向、人际信任对反馈寻求策略的影响研究.管理评论,27,140-150.
王石磊,彭正龙.(2013).新员工反馈寻求行为对其创新行为的影响研究.管理评论,25,156-164.
王雁飞.(2005).组织中的个体反馈寻求行为.心理科学进展,13,679-685.
王轶楠,杨中芳.(2005).中西方面子研究综述.心理科学,28,398-401.
向常春,龙立荣.(2012).组织中信息寻求的动机及其影响因素.心理科学进展,20,283-291.
谢俊,储小平,汪林.(2012).效忠主管与员工工作绩效的关系:反馈寻求行为和权力距离的影响.南开管理评论,15,31-38.
谢俊,汪林,储小平.(2013).关系视角的经理人反馈寻求行为:心理预期和政治技能的影响.南开管理评论,16,4-12.
于维娜,樊耘,张婕,门一.(2015).宽恕视角下辱虐管理对工作绩效的影响--下属传统性和上下级关系的作用.南开管理评论,18,16-25.
张婕,樊耘,张旭.(2014).前摄性行为视角下的员工创新--前摄型人格、反馈寻求与员工创新绩效.南开管理评论,17,13-23.
张燕红,廖建桥.(2015).团队真实型领导、新员工反馈寻求行为与社会化结果.管理科学,28,126-136.
Anseel,F.,Beatty,A.S.,Shen,W.,Lievens,F.,&Sackett,P.R.(2015).How are we doing after 30 years?Ameta-analytic review of the antecedents and outcomes of feedback-seeking behavior.Journal of Management,41,318-348.
Anseel,F.,Lievens,F.,&Levy,P.E.(2007).A self-motives perspective on feedback-seeking behavior:Linking Organizational behavior and social psychology research.International Journal of Management Reviews,9,211-236.
Ashford,S.J.(1986).Feedback-seeking in individual adaptation:A resource perspective.Academy of Management Journal,29,465-487.
Ashford,S.J.,Blatt,R.,&Vande Walle,D.(2003).Reflections on the looking glass:A review of research on feedback-seeking behavior in organizations.Journal of Management,29,773-799.
Ashford,S.J.,&Cummings,L.L.(1983).Feedback as an individual resource:Personal strategies of creating information.Organizational Behavior and Human Performance,32,370-389.
Ashford,S.J.,&Northcraft,G.B.(1992).Conveying more(or less)than we realize:The role of impressionmanagement in feedback-seeking.Organizational Behavior and Human Decision Processes,53,310-334.
Ashford,S.J.,&Tsui,A.S.(1991).Self-regulation for managerial effectiveness:The role of active feedback seeking.Academy of Management Journal,34,251-280.
Callister,R.R.,Kramer,M.W.,&Turban,D.B.(1999).Feedback seeking following career transitions.Academy of Management Journal,42,429-438.
Chen,Z.G.,Lam,W.,&Zhong,J.A.(2007).Leader-member exchange and member performance:Anew look at individual-level negative feedback-seeking behavior and team-level empowerment climate.Journal of Applied Psychology,92,202-212.
Cheramie,R.(2013).An examination of feedback-seeking behaviors,the feedback source and career success.Career Development International,18,712-731.
Chiu,C.-Y.,Owens,B.P.,&Tesluk,P.E.(2016).Initiating and utilizing shared leadership in teams:The role of leader humility,team proactive personality,and team performance capability.Journal of Applied Psychology,101,1705-1720.
Cho,J.(2013).Cross-level effects of team task interdependence on the relationship between learning goal orientation and feedback-seeking behaviors.Communication Research Reports,30,230-241.
Choi,J.N.,&Sy,T.(2010).Group-level organizational citizenship behavior:Effects of demographic faultlines and conflict in small work groups.Journal of Organizational Behavior,31,1032-1054.
Conway,J.M.,&Huffcutt,A.I.(1997).Psychometric properties of multisource performance ratings:Ameta-analysis of subordinate,supervisor,peer,and self-ratings.Human Performance,10,331-360.
Dahling,J.J.,Chau,S.L.,&O’Malley,A.L.(2012).Correlates and consequences of feedback orientation in organizations.Journal of Management,38,531-546.
Dahling,J.J.,&Whitaker,B.G.(2016).When can feedback-seeking behavior result in a better performance rating?Investigating the moderating role of political skill.Human Performance,29,73-88.
Deci,E.L.,&Ryan,R.M.(1985).The general causality orientations scale:Self-determination in personality.Journal of Research in Personality,19,109-134.
De Luque,M.F.S.,&Sommer,S.M.(2000).The impact of culture on feedback-seeking behavior:An integrated model and propositions.Academy of Management Review,25,829-849.
De Stobbeleir,K.E.M.,Ashford,S.J.,&Buyens,D.(2011).Self-regulation of creativity at work:The role of feedback-seeking behavior in creative performance.Academy of Management Journal,54,811-831.
Farh,J.L.,Hackett,R.D.,&Liang,J.(2007).Individual-level cultural values as moderators of perceived organizational support-employee outcome relationships in China:Comparing the effects of power distance and traditionality.Academy of Management Journal,50,715-729.
Gong,Y.P.,Cheung,S.Y.,&Wang,M.(2012).Unfolding the proactive process for creativity:Integration of the employee proactivity,information exchange,and psychological safety perspectives.Journal of Management,38,1611-1633.
Gong,Y.,Wang,M.,Huang,J.-C.,&Cheung,S.Y.(2017).Toward a goal orientation-based feedback-seeking typology:Implications employee performance outcomes.Journal of Management,43,1234-1260.
Gupta,A.K.,Govindarajan,V.,&Malhotra,A.(1999).Feedback-seeking behavior within multinational corporations.Strategic Management Journal,20,205-222.
Krasman,J.(2010).The feedback-seeking personality:Big five and feedback-seeking behavior.Journal of Leadership and Organizational Studies,17,18-32.
Krasman,J.(2012).Putting feedback-seeking into“context”:Job characteristics and feedback-seeking behavior.Personnel Review,42,50-66.
Ladkin,D.,&Taylor,S.S.(2010).Enacting the“true self”:Towards a theory of embodied authentic leadership.The Leadership Quarterly,21,64-74.
Lam,W.,Huang,X.,&Snape,E.D.(2007).Feedback-seeking behavior and leader-member exchange:Do supervisor-attributed motives matter?Academy of Management Journal,50,348-363.
Li,X.Y.,&Qian,J.(2016).Stimulating employees’feedback-seeking behavior:The role of participative decision making.Social Behavior and Personality,44,1-8.
Morrison,E.W.(1993).Newcomer information seeking:Exploring types,modes,sources,and outcomes.Academy of Management Journal,36,557-589.
Morrison,E.W.,&Weldon,E.(1990).The impact of an assigned performance goal on feedback seeking behavior.Human Performance,3,37-41.
Ng,K.Y.,Koh,C.,Ang,S.,Kennedy,J.C.,&Chan,K.Y.(2011).Rating leniency and halo in multisource feedback ratings:Testing cultural assumptions of power distance and individualism-collectivism.Journal of Applied Psychology,96,1033-1044.
Parker,S.K.,&Collins,C.G.(2010).Taking stock:Integrating and differentiating multiple proactive behaviors.Journal of Management,36,633-662.
Pierce,J.L.,Kostova,T.,&Dirks,K,T.(2003).The state of psychological ownership:Integrating and extending a century of research.Review of General Psychology,7,84-107.
Qian,J.,Yang,F.,&Han,Z.R.(2016).The influencing mechanisms of authentic leadership on feedback-seeking behaviour:A cognitive/emotive model.Current Psychology,35,478-485.
Roberson,L.,Deitch,E.A.,Brief,A.P.,&Block,C.J.(2003).Stereotype threat and feedback seeking in the workplace.Journal of Vocational Behavior,62,176-188.
Rosen,C.C.,Levy,P.E.,&Hall,R.J.(2006).Placing perceptions of politics in the context of the feedback environment,employee attitudes,and job performance.Journal of Applied Psychology,91,211-220.
Slowiak,J.M.,&Nuetzman,A.(2014).The impact of goals and pay on feedback-seeking behavior.The Psychological Record,64,217-232.
Vancouver,J.B.,&Morrison,E.W.(1995).Feedback inquiry:The effect of source attributes and individual differences.Organizational Behavior and Human Decision Processes,62,276-285.
van der Rijt,J.,van den Bossche,P.,van de Wiel,M.W.J.,Segers,M.S.R.,&Gijselaers,W.H.(2012).The role of individual and organizational characteristics in feedback seeking behaviour in the initial career stage.Human Resource Development International,15,283-301.
Vande Walle,D.(2003).A goal orientation model of feedback-seeking behavior.Human Resource Management Review,13,581-604.
Vande Walle,D.,Ganesan,S.,Challagalla,G.N.,&Brown,S.P.(2000).An integrated model of feedback-seeking behavior:Disposition,context,and cognition.Journal of Applied Psychology,85,996-1003.
Williams,J.R.,&Johnson,M.A.(2000).Self-supervisor agreement:The influence of feedback seeking on the relationship between self and supervisor ratings of performance.Journal of Applied Social Psychology,30,275-292.
Yanagizawa,S.(2008).Effect of goal difficulty and feedback seeking on goal attainment and learning.Japanese Psychological Research,50,137-144.