众创空间的服务满意度评估与对策研究——以西安市调查为例
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摘要
以西安市众创空间作为样本,采用问卷调查的方式进行数据调研,运用描述性分析、因子分析和四分象限模型图的实证分析方法,从创客需求角度出发对西安市众创空间服务满意度进行了评估,并分析了企业间网络链接的重要性。结果表明,创客对培训、投融资和公共技术服务满意度较低,认为投融资和公共技术服务的重要性较高,众创空间内其他企业给本企业提供的服务中,同行业环境、企业间技术共享和行业信息共享的重要性较高,在结合西安市众创空间发展情况的基础上,能够提出完善服务内容、提升服务质量的对策建议。
Based on the sample of maker space in xi 'an city, the data survey is conducted by means of questionnaire survey. The empirical analysis method of descriptive analysis, factor analysis and four-quadrant model diagram are adopted to evaluate the satisfaction of maker space service from the perspective of maker demand, and the importance of network links between enterprises is analyzed. The results show that, makers are less satisfied with training, investment and financing andpublic technical services, and believe that investment and financing and public technical services are of high importance. Among the services provided by other enterprises in maker space to their own enterprises, the same industry environment, inter-enterprise technology sharing and industrial information sharing are of high importance. On the basis of the development of maker space in xi 'an city, countermeasures and suggestions can be put forward to improve the service content and improve the service quality.
Based on the sample of maker space in xi 'an city, the data survey is conducted by means of questionnaire survey. The empirical analysis method of descriptive analysis, factor analysis and four-quadrant model diagram are adopted to evaluate the satisfaction of maker space service from the perspective of maker demand, and the importance of network links between enterprises is analyzed. The results show that, makers are less satisfied with training, investment and financing andpublic technical services, and believe that investment and financing and public technical services are of high importance. Among the services provided by other enterprises in maker space to their own enterprises, the same industry environment, inter-enterprise technology sharing and industrial information sharing are of high importance. On the basis of the development of maker space in xi 'an city, countermeasures and suggestions can be put forward to improve the service content and improve the service quality.
引文
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[3]穆胜.未来是创客平台的天下[J].中外管理,2015(1):36-40.
[4]HUNSINGER J.The social workshop as PLE:lessons from hackle[J].Proceedings of the PLE Conference,2011(10):7-13.
[5]刘志迎.众创空间:理论溯源与研究视角[J].科学学研究,2018,36(3):569-576.
[6]李燕萍.中国众创空间研究现状与展望[J].中国科技论坛,2017(5):12-18.
[7]王佑镁,叶爱敏.从创客空间到众创空间:基于创新2.0的功能模型与服务路径[J].理论探讨,2015(11):5-12.
[8]赵逸靖,千庆兰.广州市众创空间现状特征及其满意度评价[J].科技管理研究,2017(11):93-98.
[9]朱丽.创客是新一轮工业革命的先声[J].中外管理,2015(1):51.
[10]VOGEL P.The employment outlook for youth:building entrepreneurial ecosystems as a way forward[EB\OL].(2013-11-21)[2018-11-10].http://xueshu.baidu.com/usercenter/paper/show?paperid=5f55274c4709831c32203d25058f2d05.
[11]MASON C,BROWN R.Entrepreneurial ecosystems and growth oriented entrepreneurship[EB\OL].(2014-11-07)[2019-01-10].http://www.oecd.org/cfe/leed/entrepreneurialecosystemsandgrowth-ori entedentrepreneurshipworkshop-netherlands.htm.
[12]项国鹏,宁鹏,罗兴武.创业生态系统研究评述及动态模型构建[J].科学学与科学技术管理,2016,37(2):79-87.
[13]张玲斌,董正英.创业生态系统内的种间协同效应研究[J].生态经济,2014,30(5):103-105.
[14]汪群.众创空间创业生态系统的构建[J].企业经济,2016(10):5-9.
[15]TANG LIYANG.The influences of patient’s trust in medical service and attitude towards health policy on patient’s overall satisfaction with medical service and sub satisfaction in China[J].BMC Public Health,2011(11):472-479.
[16]I-CHUN LIU.Evaluation of Taiwan’s National Health Insurance Policy:an Importance-satisfaction Analysis[J].Int Health Plan JMgmt,2014,29(2):145-158.
[17]赵静,李傲,赵正,等.集体林权制度改革满意度评价研究--基于利益相关者视[J].经济与管理研究,2014(3):16-25.
[18]占小军.员工工作态度、情绪劳动与顾客满意度的实证研究[J].江西社会科学,2013(9):193-197.
[19]方凯,王厚俊.基于因子分析的农村公共品农民满意度评价研究-以湖北省农户调查数据为例[J].农业技术经济,2012(6):30-36.
[20]徐晋.浙江省农民工返乡创业环境的满意度调查分析[J].农村经济与科技,2017,28(6):172-179.