省级政府“互联网+政务服务”能力的影响因素——基于30个省级政府样本的定性比较分析
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摘要
我国各地开展了形式多样的"互联网+政务服务"实践,但效果存在较大差异。运用定性比较分析的方法从政府资源与支持、社会需求及地区经济发展三个层面选取六个解释变量对我国省级政府"互联网+政务服务"能力的影响因素进行分析。研究结果表明,省级政府"互联网+政务服务"能力受到多元复杂因素影响,电子政务基础与领导重视是其中较为关键的因素,实现较高的"互联网+政务服务"能力有三种条件组合。对于经济社会发展水平和财政资源不同的地区,政府要采取适合本地区特点的路径和措施提升"互联网+政务服务"能力。
Diverse forms of "Internet Plus Government Services"practices have been carried out in various parts of China,but the effects are quite different.From the three levels of government resources and support,social demand and regional economic development,six explanatory variables are selected to analyze the factors influencing the "Internet Plus Government Services"ability of China's provincial government through qualitative comparative analysis.The results show that the provincial government's"Internet Plus Government Services"ability is influenced by multiple complex factors.The most important factors are the foundation of E-government and the attention from the senior leaders.There are three combinations of conditions to achieve high level "Internet Plus Government Services"ability.For areas with different economic and social development levels and different financial resources,the government should adopt the paths and measures appropriate to the characteristics of the region to enhance the"Internet Plus Government Services"ability.
Diverse forms of "Internet Plus Government Services"practices have been carried out in various parts of China,but the effects are quite different.From the three levels of government resources and support,social demand and regional economic development,six explanatory variables are selected to analyze the factors influencing the "Internet Plus Government Services"ability of China's provincial government through qualitative comparative analysis.The results show that the provincial government's"Internet Plus Government Services"ability is influenced by multiple complex factors.The most important factors are the foundation of E-government and the attention from the senior leaders.There are three combinations of conditions to achieve high level "Internet Plus Government Services"ability.For areas with different economic and social development levels and different financial resources,the government should adopt the paths and measures appropriate to the characteristics of the region to enhance the"Internet Plus Government Services"ability.
引文
[1]杜宝贵,门理想.推进“互联网+政务服务”中应处理好八种关系[J].中国行政管理,2016(7):9.
[2]翟云.“互联网+政务服务”推动政府治理现代化的内在逻辑和演化路径[J].电子政务,2017(12):2-11.
[3]张佳慧.整体性治理视角下“互联网+政务服务”模式创新的实践探索与深化路径——以浙江省嘉兴市为例[J].电子政务,2017(10):20-27.
[4]顾平安.“互联网+政务服务”流程再造的路径[J].中国行政管理,2017(9):28-31.
[5] Melitski J.Capacity and E-government Performance:An AnalysisBasedonEarlyAdoptersofInternet Technologies in New Jersey[J].Public Performance&Management Review,2003,26(4):376-390.
[6] Moon M J,Norris D F.Does Managerial Orientation Matter?The Adoption of Reinventing Government and Egovernment at the Municipal Level[J].Information Systems Journal,2005,15(1):43-60.
[7] Jun K,Weare C.Institutional Motivations in the Adoption of Innovations:The Case of E-government[J].Journal of Public Administration Research and Theory,2011,20(3):495-519.
[8] Schedler K,Summermatter L.Customer Orientation in Electronic Government:Motives and Effects[J].Government Information Quarterly, 2007,24(2):291-311.
[9] Siau K,Yuan Long.Factors Impacting E-government Development[J].Journal of Computer Information Systems,2009,50(1):98-107.
[10] Evans D,Yen D C.E-government:An Analysis for Implementation:Framework for Understanding Cultural and SocialImpact[J]. GovernmentInformation Quarterly,2005,22(3):354-373.
[11] Choudrie J,Zamani E D,Umeoji E,et al.Implementing E-government in Lagos State:Understanding the Impact of Cultural Perceptions and Working Practices[J].Government Information Quarterly, 2017,34(4):646-657.
[12] Tolbert C J,Mossberger K,McNeal R.Institutions,Policy Innovation,and E-government in the American States[J].Public Administration Review,2008,68(3):549-563.
[13] Manoharan A.A Study of the Determinants of County Egovernment in the United States[J].American Review of Public Administration,2013,43(2):159-178.
[14] Gil-García J R,Pardo T A.E-government Success Factors:MappingPracticalToolstoTheoretical Foundations[J].Government Information Quarterly,2005,22(2):187-216.
[15]王天梅,孙宝文.电子政务实施成效关键影响因素的实证研究[J].经济管理,2010(9):162-171.
[16]马亮.政府创新扩散视角下的电子政务发展——基于中国省级政府的实证研究[J].图书情报工作,2012,56(7):117-124.
[17]马亮.电子政务发展的影响因素:中国地级市的实证研究[J].电子政务,2013(9):50-63.
[18]胡广伟,石进,顾日红.人因要素对电子政务服务能力的影响机制研究——领导、团队、下属视角的实证[J].情报学报,2013,32(4):428-438.
[19]杨道玲.我国电子政务发展现状与“十三五”展望[J].电子政务,2017(3):53-60.
[20]张丽丽.新常态下推进“互联网+政务服务”建设研究——以浙江省政务服务网为例[J].浙江学刊,2016(5):169-174.
[21]费军,贾慧真,王荣荣.国家治理现代化背景下“互联网+政务”思维与路径策略性研究[J].电子政务,2016(8):111-118.
[22]毛湛文.定性比较分析(QCA)与新闻传播学研究[J].国际新闻界,2016,38(4):6-25.
[23] Bennett A,Elman C.Qualitative Research:Recent Developments in Case Study Methods[J].Annual Review of Political Science,2006,9(1):455-476.
[24]何俊志.比较政治分析中的模糊集方法[J].社会科学,2013(5):30-38.
[25]刘丰.定性比较分析与国际关系研究[J].世界经济与政治,2015(1):90-110.
[26] Rihoux B,Ragin C. Configurational Comparative Methods:Qualitative Comparative Analysis(QCA)and Related Techniques[M]. Thousand Oaks:Sage,2009:28.
[27]唐睿,唐世平.历史遗产与原苏东国家的民主转型——基于26个国家的模糊集与多值QCA的双重检测[J].世界经济与政治,2013(2):39-57.
[28]陈雪莲,杨雪冬.地方政府创新的驱动模式——地方政府干部视角的考察[J].公共管理学报,2009,6(3):1-11.
[29] Layne K,Lee J.Developing Fully Functional Egovernment:A Four Stage Model[J].Government Information Quarterly,2001,18(2):122-136.
[30] Tolbert C J,Mossberger K,Mcneal R S.Institutions,Policy Innovation,and E-government in the American States[J].Public Administration Review,2008,68(3):549-563.
[31]迟永.美国介入领土争端的行为——基于模糊集定性比较分析的解释[J].世界经济与政治,2014(10):56-80.
[32]北京市人民政府办公厅.“互联网+政务服务”工作交流材料[EB/OL].[2018-05-13].http:∥www.gov.cn/zhengce/2017-01/25/content_5163221.htm.
[2]翟云.“互联网+政务服务”推动政府治理现代化的内在逻辑和演化路径[J].电子政务,2017(12):2-11.
[3]张佳慧.整体性治理视角下“互联网+政务服务”模式创新的实践探索与深化路径——以浙江省嘉兴市为例[J].电子政务,2017(10):20-27.
[4]顾平安.“互联网+政务服务”流程再造的路径[J].中国行政管理,2017(9):28-31.
[5] Melitski J.Capacity and E-government Performance:An AnalysisBasedonEarlyAdoptersofInternet Technologies in New Jersey[J].Public Performance&Management Review,2003,26(4):376-390.
[6] Moon M J,Norris D F.Does Managerial Orientation Matter?The Adoption of Reinventing Government and Egovernment at the Municipal Level[J].Information Systems Journal,2005,15(1):43-60.
[7] Jun K,Weare C.Institutional Motivations in the Adoption of Innovations:The Case of E-government[J].Journal of Public Administration Research and Theory,2011,20(3):495-519.
[8] Schedler K,Summermatter L.Customer Orientation in Electronic Government:Motives and Effects[J].Government Information Quarterly, 2007,24(2):291-311.
[9] Siau K,Yuan Long.Factors Impacting E-government Development[J].Journal of Computer Information Systems,2009,50(1):98-107.
[10] Evans D,Yen D C.E-government:An Analysis for Implementation:Framework for Understanding Cultural and SocialImpact[J]. GovernmentInformation Quarterly,2005,22(3):354-373.
[11] Choudrie J,Zamani E D,Umeoji E,et al.Implementing E-government in Lagos State:Understanding the Impact of Cultural Perceptions and Working Practices[J].Government Information Quarterly, 2017,34(4):646-657.
[12] Tolbert C J,Mossberger K,McNeal R.Institutions,Policy Innovation,and E-government in the American States[J].Public Administration Review,2008,68(3):549-563.
[13] Manoharan A.A Study of the Determinants of County Egovernment in the United States[J].American Review of Public Administration,2013,43(2):159-178.
[14] Gil-García J R,Pardo T A.E-government Success Factors:MappingPracticalToolstoTheoretical Foundations[J].Government Information Quarterly,2005,22(2):187-216.
[15]王天梅,孙宝文.电子政务实施成效关键影响因素的实证研究[J].经济管理,2010(9):162-171.
[16]马亮.政府创新扩散视角下的电子政务发展——基于中国省级政府的实证研究[J].图书情报工作,2012,56(7):117-124.
[17]马亮.电子政务发展的影响因素:中国地级市的实证研究[J].电子政务,2013(9):50-63.
[18]胡广伟,石进,顾日红.人因要素对电子政务服务能力的影响机制研究——领导、团队、下属视角的实证[J].情报学报,2013,32(4):428-438.
[19]杨道玲.我国电子政务发展现状与“十三五”展望[J].电子政务,2017(3):53-60.
[20]张丽丽.新常态下推进“互联网+政务服务”建设研究——以浙江省政务服务网为例[J].浙江学刊,2016(5):169-174.
[21]费军,贾慧真,王荣荣.国家治理现代化背景下“互联网+政务”思维与路径策略性研究[J].电子政务,2016(8):111-118.
[22]毛湛文.定性比较分析(QCA)与新闻传播学研究[J].国际新闻界,2016,38(4):6-25.
[23] Bennett A,Elman C.Qualitative Research:Recent Developments in Case Study Methods[J].Annual Review of Political Science,2006,9(1):455-476.
[24]何俊志.比较政治分析中的模糊集方法[J].社会科学,2013(5):30-38.
[25]刘丰.定性比较分析与国际关系研究[J].世界经济与政治,2015(1):90-110.
[26] Rihoux B,Ragin C. Configurational Comparative Methods:Qualitative Comparative Analysis(QCA)and Related Techniques[M]. Thousand Oaks:Sage,2009:28.
[27]唐睿,唐世平.历史遗产与原苏东国家的民主转型——基于26个国家的模糊集与多值QCA的双重检测[J].世界经济与政治,2013(2):39-57.
[28]陈雪莲,杨雪冬.地方政府创新的驱动模式——地方政府干部视角的考察[J].公共管理学报,2009,6(3):1-11.
[29] Layne K,Lee J.Developing Fully Functional Egovernment:A Four Stage Model[J].Government Information Quarterly,2001,18(2):122-136.
[30] Tolbert C J,Mossberger K,Mcneal R S.Institutions,Policy Innovation,and E-government in the American States[J].Public Administration Review,2008,68(3):549-563.
[31]迟永.美国介入领土争端的行为——基于模糊集定性比较分析的解释[J].世界经济与政治,2014(10):56-80.
[32]北京市人民政府办公厅.“互联网+政务服务”工作交流材料[EB/OL].[2018-05-13].http:∥www.gov.cn/zhengce/2017-01/25/content_5163221.htm.