医院门急诊科室培训医师开展人性化服务的探索
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摘要
医院窗口单位门急诊科室服务是衡量医院社会服务水平的手段。当前医院门急诊医护过程中存在缺少人文关怀,就诊环境差,就医流程引导不足,排队时间长等问题。门急诊科室的医护人员医疗服务的人性化可以方便就诊患者,为患者提供更贴心的服务,提高医疗质量,满足患者生理及心理上的要求,提升民众幸福感。本文将就目前医院窗口单位门急诊科室服务所存在的问题进行探讨,如何改善和增强医疗服务的人性化。
The service of hospital window unit the outpatient and emergency department is a way to measure the medical social service level in hospital. Currently there are some problems exist in outpatient and emergency department such as the medical process lack of humanistic concern, poor treatment environment, the lack of medical guidance and the long queuing time. Humanity medical service in the outpatient and emergency department could convenient for patients, and bring more considerate service for patients, improve medical quality, meet the patients physiological and psychological requirements and improve people's well-being. This paper will discuss the problems existing in the service of the outpatient and emergency department of the hospital window, and emergency department and how to improve and enhance the humane medical services.
The service of hospital window unit the outpatient and emergency department is a way to measure the medical social service level in hospital. Currently there are some problems exist in outpatient and emergency department such as the medical process lack of humanistic concern, poor treatment environment, the lack of medical guidance and the long queuing time. Humanity medical service in the outpatient and emergency department could convenient for patients, and bring more considerate service for patients, improve medical quality, meet the patients physiological and psychological requirements and improve people's well-being. This paper will discuss the problems existing in the service of the outpatient and emergency department of the hospital window, and emergency department and how to improve and enhance the humane medical services.
引文
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[14]刘运祥,李成修,林乐良,等.医院人性化服务标识的内容与实践[J].中国医院,2007,11(1):55-57.
[15]曹红梅,张燕如,丁义涛.从南京鼓楼医院新大楼看人性化服务与精细化管理[J].中国医院,2014(8):38-41.
[16]徐婕,张前德.浅论医疗服务的人性化[J].南京医科大学学报:社会科学版,2006,6(1):69-71.
[17]廖生武,李涛.多元文化背景下的医学生职业道德教育的实践与探索[J].中国卫生事业管理,2013,30(9):692-694.
[18]凡国华,王艳.台湾医院的人性化服务及其启示[J].护士进修杂志,2011,26(17):1594-1595.
[19]王永艳,姜彩娥,王艳惠.我院门诊药房开展人性化服务的实践与体会[J].中国药事,2008,22(5):427-428.
[20]彭兰英,周衍亮.对医院人性化服务的思考[J].中外医疗,2012,31(13):188-190.
[2]张帅,田艳丽,吉秋月.倡导人性化服务理念打造医院全程服务新模式[J].家庭医药.就医选药,2016(5):57-58.
[3]莫凌菲,罗静,王明旭,等.风湿免疫疾病诊治中的人性化医疗服务[J].中国医学伦理学,2017,30(8):1048-1050.
[4]黄丽华,姚蕴伍,胡斌春.对护士人性化护理认知情况的调查分析[J].中国医院管理,2005,25(5):46-48.
[5]张瑞华,景琳,罗友晖,等.从基本就医环境看中医医院的人性化服务意识[J].中国医院管理,2006,26(7):19-20.
[6]廖生武.医德文化的传承与创新[J].中国医学伦理学,2013,26(1):80-81.
[7]吴彩娣.人性化服务在门诊服务台的应用[J].饮食保健,2016,3(2):230.
[8]武强,范利,高萌.掌握医疗服务多元性拓展医院人性化服务[J].解放军医院管理杂志,2009,16(3):231-232.
[9]曲晶,蔡晗.创医院人性化服务品牌[J].继续医学教育,2013,27(10):100-102.
[10]廖生武,史琳娜,严金海.创新医疗服务管理提升患者满意度与幸福感[J].中国医院管理,2013,33(5):79-80.
[11]陈彩霞,陈洪亮.人性化服务在门诊导诊的应用[J].中外医学研究,2010,8(11):151-152.
[12]张帆,曾志羽,覃远汉.医院志愿者介入病区服务模式的探索与实践[J].中国医院,2017,21(2):13-14.
[13]何谦,廖清书,刘建萍.门诊患者就诊流程现状调查分析与思考[J].实用医院临床杂志,2005,2(1):92-93.
[14]刘运祥,李成修,林乐良,等.医院人性化服务标识的内容与实践[J].中国医院,2007,11(1):55-57.
[15]曹红梅,张燕如,丁义涛.从南京鼓楼医院新大楼看人性化服务与精细化管理[J].中国医院,2014(8):38-41.
[16]徐婕,张前德.浅论医疗服务的人性化[J].南京医科大学学报:社会科学版,2006,6(1):69-71.
[17]廖生武,李涛.多元文化背景下的医学生职业道德教育的实践与探索[J].中国卫生事业管理,2013,30(9):692-694.
[18]凡国华,王艳.台湾医院的人性化服务及其启示[J].护士进修杂志,2011,26(17):1594-1595.
[19]王永艳,姜彩娥,王艳惠.我院门诊药房开展人性化服务的实践与体会[J].中国药事,2008,22(5):427-428.
[20]彭兰英,周衍亮.对医院人性化服务的思考[J].中外医疗,2012,31(13):188-190.