精细化流程管理对工作效率及满意度的影响
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摘要
目的探讨精细化流程管理对手术室护理管理工作效率以及患者满意度的影响。方法选取我院在2016年6月—2018年6月接诊的200名手术患者和200名专职护士,将其随机分为对照组和研究组。对照组采用普通的流程管理,研究组采用精细化流程管理。通过实验,对比两组患者在不同的管理模式下,手术室护理管理工作效率和患者满意度的变化。结果研究组在精细化流程管理下手术室的护理管理工作效率优于对照组,差异均具有统计学意义(P <0.05);研究组在精细化流程管理模式下患者的满意度优于对照组,差异具有统计学意义(P <0.05)。结论运用精细化的流程管理模式,不仅有效提高了手术室护理管理的工作效率,还在一定程度上提高了患者的满意度,精细化流程管理模式使患者在患病后能够及时得到有效地治疗,缓解了患者的痛苦。
Objective To explore the impact of refinement process management on operating room nursing management efficiency and patient satisfaction. Methods 200 surgical patients and 200 full-time nurses who were admitted to our hospital from June 2016 to June 2018 were randomly divided into the control group and the research group. The control group was managed by ordinary process, and the research group adopted fine Process management. Through experiments, the changes in operating room management efficiency and patient satisfaction in the two groups of patients under different management modes were compared. Results The efficiency of nursing management in the operating room of the research group was better than that of the control group under the fine process management, and the difference was statistically significant(P < 0.05). The satisfaction of patients in the study group was better than that in the control group under the refined process management model, with statistical significance(P < 0.05). Conclusion The application of refined process management model not only effectively improves the efficiency of nursing management in operating room, but also improves the satisfaction of patients to a certain extent. The refined process management model enables patients to be treated effectively in time and alleviate the pain of patients.
Objective To explore the impact of refinement process management on operating room nursing management efficiency and patient satisfaction. Methods 200 surgical patients and 200 full-time nurses who were admitted to our hospital from June 2016 to June 2018 were randomly divided into the control group and the research group. The control group was managed by ordinary process, and the research group adopted fine Process management. Through experiments, the changes in operating room management efficiency and patient satisfaction in the two groups of patients under different management modes were compared. Results The efficiency of nursing management in the operating room of the research group was better than that of the control group under the fine process management, and the difference was statistically significant(P < 0.05). The satisfaction of patients in the study group was better than that in the control group under the refined process management model, with statistical significance(P < 0.05). Conclusion The application of refined process management model not only effectively improves the efficiency of nursing management in operating room, but also improves the satisfaction of patients to a certain extent. The refined process management model enables patients to be treated effectively in time and alleviate the pain of patients.
引文
[1]李丽娥,王冬霞,朱丹丹.精细化流程管理对手术室护理管理工作效率及患者满意度的影响[J].海南医学,2016,27(21):3597-3599.
[2]贺红娥.分析精细化管理在手术室护理管理中的应用[J].世界最新医学信息文摘(连续型电子期刊),2016,16(40):262-263.
[3]冯岩.探讨精细化流程管理在手术室护理管理工作中的应用效果[J].实用临床护理学电子杂志,2017,2(50):44-48.
[4]董洋.手术室精细化护理管理模式对患者自觉症状、满意度及护理质量的影响[J].河北医药,2018,40(16):2546-2549.
[5]李靖,吴亚敏,段金萍.对手术室护理工作进行精细化管理对该项工作质量及效率的影响[J].当代医药论丛,2017,15(22):213-215.
[6]Fang L,Zheng Q. Influence of improving process management on the work efficiency of nursing management and patients’ satisfaction degree in operation room[J]. China Modern Medicine,2017,3(26):336-341.
[7]郑颖,夏艳萍,郑聪霞.精细化管理对手术患者风险及满意度的影响[J].医院管理论坛,2016,33(1):57-60.
[8]朱玉春.精细化管理对手术室护理质量及手术效果的影响[J].基层医学论坛,2018,6(9):335-338.
[9]黄淑菊.精细化流程管理对手术室护理管理工作效率及患者满意度的影响[J].人人健康,2017,24(8):33-38.
[10]Yang D. Effects of meticulous nursing management mode in operating room on the self-conscious symptoms and satisfaction of patients and the evaluation of nursing quality[J]. Hebei Medical Journal,2018,21(8):3350-3356.
[11]赵丽娟.手术室精细化管理模式对手术室患者满意度的影响分析[J].首都食品与医药,2018,21(6):3352-3354.
[12]方亮,郑琴.改进流程管理对手术室护理管理工作效率及患者满意度的影响[J].中国当代医药,2017,24(33):123-125.
[13]张兰达.精细化管理对精神科患者家属满意度和护理质量的影响[J].中国继续医学教育,2018,10(21):189-191.
[14]吕艳.手术室精细化护理管理对腹腔镜手术患者术后恢复的影响[J].中国继续医学教育,2018,10(23):141-143.
[2]贺红娥.分析精细化管理在手术室护理管理中的应用[J].世界最新医学信息文摘(连续型电子期刊),2016,16(40):262-263.
[3]冯岩.探讨精细化流程管理在手术室护理管理工作中的应用效果[J].实用临床护理学电子杂志,2017,2(50):44-48.
[4]董洋.手术室精细化护理管理模式对患者自觉症状、满意度及护理质量的影响[J].河北医药,2018,40(16):2546-2549.
[5]李靖,吴亚敏,段金萍.对手术室护理工作进行精细化管理对该项工作质量及效率的影响[J].当代医药论丛,2017,15(22):213-215.
[6]Fang L,Zheng Q. Influence of improving process management on the work efficiency of nursing management and patients’ satisfaction degree in operation room[J]. China Modern Medicine,2017,3(26):336-341.
[7]郑颖,夏艳萍,郑聪霞.精细化管理对手术患者风险及满意度的影响[J].医院管理论坛,2016,33(1):57-60.
[8]朱玉春.精细化管理对手术室护理质量及手术效果的影响[J].基层医学论坛,2018,6(9):335-338.
[9]黄淑菊.精细化流程管理对手术室护理管理工作效率及患者满意度的影响[J].人人健康,2017,24(8):33-38.
[10]Yang D. Effects of meticulous nursing management mode in operating room on the self-conscious symptoms and satisfaction of patients and the evaluation of nursing quality[J]. Hebei Medical Journal,2018,21(8):3350-3356.
[11]赵丽娟.手术室精细化管理模式对手术室患者满意度的影响分析[J].首都食品与医药,2018,21(6):3352-3354.
[12]方亮,郑琴.改进流程管理对手术室护理管理工作效率及患者满意度的影响[J].中国当代医药,2017,24(33):123-125.
[13]张兰达.精细化管理对精神科患者家属满意度和护理质量的影响[J].中国继续医学教育,2018,10(21):189-191.
[14]吕艳.手术室精细化护理管理对腹腔镜手术患者术后恢复的影响[J].中国继续医学教育,2018,10(23):141-143.