高校附属医院女性医务人员医患沟通语言艺术技巧调查分析
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摘要
随着医学模式的转变,医患之间的良好沟通变得越来越重要。语言是人与人在沟通交流过程中主要的载体,这就要求医务人员需要掌握一定的语言艺术技巧,才能与患者进行有效的沟通,使患者以最佳的身心状态来接受治疗和护理,从而达到医疗目标的实现,营造和谐医患关系。笔者通过分析目前女性医务人员在医患沟通语言沟通方面存在的问题,提出针对性沟通、重视无声语言交流、加强培训等提高其医患沟通语言艺术技巧策略。
With the change of medical pattern,communications between doctors and patients become more and more important. Language is the main carrier in communicates,medical staffs need to master some language art skills to communicate with patients effectively,so patients can accept the treatment and nursing with the best statue to realize the medical aim and create harmonious relationships between doctors and patients. By means of analyzing the problems in language communications between doctors and patients,propound some strategies to improve language art skills in doctor-patient communications,including individuality communications,paying attention to soundless communications and strengthening training.
With the change of medical pattern,communications between doctors and patients become more and more important. Language is the main carrier in communicates,medical staffs need to master some language art skills to communicate with patients effectively,so patients can accept the treatment and nursing with the best statue to realize the medical aim and create harmonious relationships between doctors and patients. By means of analyzing the problems in language communications between doctors and patients,propound some strategies to improve language art skills in doctor-patient communications,including individuality communications,paying attention to soundless communications and strengthening training.
引文
[1]袁利,赵邦.论医患关系中的沟通艺术[J].医学与社会,2015,28(3):66-68.
[2]陈慧玲,高文远.生物-心理-社会医学模式下医患沟通艺术之管见[J].中国农村卫生事业管理,2017,31(11):1338-1339.
[3]强琦.职场女性语言的特点及成因探究[J].语文建设,2014(3):71-72.
[4]王刚云.女性语言的风格特点[J].内蒙古电大学刊,2013,(3):40-56.
[5]王彪.某市医调委近3年调解的医疗纠纷状况分析[J].现代医院,2018,18(8):1137-1144.
[6]龙杰,林生趣,刘乐,等.基于马斯洛理论视角的多元化医疗服务模式探究[J].现代医院,2017,17(8):1098-1100.
[7]舒麟渊,盛露露,高婧,等.急诊医患沟通现状及满意度调查分析[J].中国卫生质量管理,2017,24(1):59-61.
[8]陈军.关于患者视角下的医患沟通需求及现状调查[J].中国医学伦理学,2015,28(4):566-568.
[9]黄眉玲.护士和患者之间语言沟通形式和运用技巧[J].世界最新医学信息文摘,2017,17(103):275-280.
[10]崔靖靖.女性语言及言语交际[J].人文高地,2014(7):277.
[2]陈慧玲,高文远.生物-心理-社会医学模式下医患沟通艺术之管见[J].中国农村卫生事业管理,2017,31(11):1338-1339.
[3]强琦.职场女性语言的特点及成因探究[J].语文建设,2014(3):71-72.
[4]王刚云.女性语言的风格特点[J].内蒙古电大学刊,2013,(3):40-56.
[5]王彪.某市医调委近3年调解的医疗纠纷状况分析[J].现代医院,2018,18(8):1137-1144.
[6]龙杰,林生趣,刘乐,等.基于马斯洛理论视角的多元化医疗服务模式探究[J].现代医院,2017,17(8):1098-1100.
[7]舒麟渊,盛露露,高婧,等.急诊医患沟通现状及满意度调查分析[J].中国卫生质量管理,2017,24(1):59-61.
[8]陈军.关于患者视角下的医患沟通需求及现状调查[J].中国医学伦理学,2015,28(4):566-568.
[9]黄眉玲.护士和患者之间语言沟通形式和运用技巧[J].世界最新医学信息文摘,2017,17(103):275-280.
[10]崔靖靖.女性语言及言语交际[J].人文高地,2014(7):277.