摘要
目的评价重庆市区县级妇幼保健院医疗质量管理体系建设现状,研究目前管理体系的不足,为接下来质量持续改进工作提供依据。方法 2016年9月采用问卷调查法和关键知情人访谈对重庆市潼南区和万州区妇幼保健院的员工进行调查。结果发放350份问卷,回收344份有效问卷,有效回收率为98.29%。员工对医疗质量管理六大维度的总体重要性认知和满意度评价尚可,其中对医疗质量管理的组织构架、管理职能和相关制度三大维度的重要性认知和满意度较好,对运行监督、管理培训和管理工具三大维度的重要性认知和满意度较差。结论对医疗质量管理体系总体评价尚可,应进一步加强管理培训,完善运行监督,提高管理工具的运用。
Objective To evaluate the current situation of medical quality management system construction in district( county) level maternal and child health care hospitals in Chongqing,research the deficiency of current management system,and provide a basis for continuous quality improvement work. Methods The employees of Maternal and Child Health Care Hospitals of Tongnan District and Wanzhou District in Chongqing were surveyed by questionnaire method and key informant interview in September 2016. Results A total of 350 questionnaires were distributed,and 344 valid questionnaires were collected,the effective recovery rate was 98. 29%. The cognitions of overall importance and satisfaction degrees of the six dimensions of medical quality management were not bad,the cognitions and satisfaction of degrees of organizational structure,management function,and correlative system of medical quality management were good,the cognitions and satisfaction of degrees of operation supervision,management training,and management tools were not good. Conclusion The overall evaluation of medical quality management system is not bad,management training should be further strengthened,operation supervision and use of management tools should be improved.
引文
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