社会心态视角下警察网络公信力影响因素及提升策略
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摘要
民众社会心态是有效解读警察网络公信力的重要出发点和立足点。当前,民众社会需求满足感基本能够实现,民众负面社会认知和评价仍是警察网络公信力的阻力,公众积极的社会情感有利于提升警民合作,民众社会价值观会影响警察公信力水平。调查结果表明,民众社会需求满足感、民众社会情感、民众社会价值观显著正向影响警察网络公信力,而民众负面社会认知显著负向影响警察网络公信力。应提高民众需求满足感,提升警察网络公信力;强化公安监督,破解民众负面社会认知;培养公共精神,凝聚社会共识。
The mentality of the public is an important starting point and foothold for effectively interpreting the credibility of the police network. At present, the satisfaction of the needs of the people can basically be realized. The people's negative social cognition and evaluation are still the resistance of the police network credibility. The positive social sentiment of the public is conducive to enhancing the cooperation between the police and the people. The social values of the people will affect the level of police credibility. The survey results show that the satisfaction of the people's social needs, the public's social feelings, and the values of the people significantly positively affect the credibility of the police network, and the negative social cognition of the people significantly affects the credibility of the police network.We should improve the sense of satisfaction of the people, improve the credibility of the police network, strengthen public security supervision to crack the negative social cognition of the people, and cultivate the public spirit to unite the social consensus.
The mentality of the public is an important starting point and foothold for effectively interpreting the credibility of the police network. At present, the satisfaction of the needs of the people can basically be realized. The people's negative social cognition and evaluation are still the resistance of the police network credibility. The positive social sentiment of the public is conducive to enhancing the cooperation between the police and the people. The social values of the people will affect the level of police credibility. The survey results show that the satisfaction of the people's social needs, the public's social feelings, and the values of the people significantly positively affect the credibility of the police network, and the negative social cognition of the people significantly affects the credibility of the police network.We should improve the sense of satisfaction of the people, improve the credibility of the police network, strengthen public security supervision to crack the negative social cognition of the people, and cultivate the public spirit to unite the social consensus.
引文
[1]贾鼎,乔菲.警察形象危机的发生逻辑研究[J].中国人民公安大学(社会科学版),2018(1):122-128.
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[4]张琰.公共危机情境下的政府公信力研究——从SARS危机到“5·12”汶川大地震[D].长沙:湖南师范大学,2009:17.
[5]褚松燕.互联网时代的政府公信力建设[J].国家行政学院学报,2011(5):32-36.
[6]田旭明.E时代:网络舆论的伦理引导与政府公信力守护[J].中共天津市委党校学报,2014(6):69-74.
[7]胡海涵.网络视阈下我国政府公信力的现状及提升途径[J].行政领导,2009(20):4-9.
[8]刘建华,斯琴格日乐.网络舆情视角下的地方政府公信力的政治考量[J].宁夏社会科学,2012(3):4-8.
[9]夏志有.反思与重构:网络舆情视域下地方政府公信力研究[J].山东社会科学,2014(8):155-158.
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[11]杨宜音.个体与宏观社会的心理关系:社会心态概念的界定[J].社会学研究,2006(4):117-131.
[12]石孟磊.社会心态研究述评:概念、结构与测量[J]江苏科技大学学报(社会科学版),2016(4):73-80.
[13]王俊秀.社会心态理论:一种宏观社会心理学范式[M].北京:社会科学文献出版社,2014:33.
[14]Chanley Virginia A, Thomas J R. The Origins and Consequences of Public Trust in Government-a Time Series Analysis[J].Public Opinion Quarterly,2000(3):239-256.
[15]胡荣,胡康,温莹莹.社会资本、政府绩效与城市居民对政府的信任[J].社会学研究,2011(1):96-117.
[16]王君君.当政府公信力遭遇塔西佗陷阱——当下中国网络社会的公信力反思[J].广州大学学报(社会科学版), 2014(3):5-9.
[17]王俊秀.社会心态理论:一种宏观社会心理学范式[M].北京:社会科学文献出版社,2014:89.
[18]王俊秀.中国社会心态研究报告2017:社会阶层与获得感[M].北京:社会科学文献出版社,2017:5.
[19][英]兰德尔·柯林斯.互动仪式链[M].林聚任,王鹏,宋丽君译.北京:商务出版社,2012:153.
[20][美]乔纳斯·特纳,简·斯黛兹.情感社会学[M].孙俊才,文军译.上海:上海人民出版社,2007:137-138.
[21][美]乔纳斯·特纳.人类情感:社会学的理论[M].孙俊才,文军译.北京:中国人民大学出版社,2009:18.
[22]杨国枢.中国人的价值观:社会科学观点[M].北京:中国人民大学出版社,2013:322.
[23]上官酒瑞.现代社会的政治信任逻辑[M].上海:上海人民出版社,2012:155.
[24]陈浩天.基层政府公信力——惠农时期农村经济发展的政治逻辑[J].经济体制改革,2011(5):18-21.
[25]郭庆光.传播学教程[M].北京:中国人民大学出版社,1999:293.
[26]Lindell M K, Whitney D J. Accounting for common method variance in cross-sectional research designs[J].Journal of Ap-plied Psychology,2001(1):114-121.
[27]Fornell C, Larcker D F. Evaluating Structural Equation Models with Unobservable Variables and Measurement Error[J].Journal of marketing research,1981(1):39-50.
[28]上官酒瑞.现代社会的政治信任逻辑[M].上海:上海人民出版社,2012:127.
[29] Kraus, M.W., Piff, P. K., Mendoza-Denton, R.., Rheinschmidt, M.L.,&Keltner,D. Social class, solipsism, and contextua-lism:How the rich are different from the poor[J].Psychological Review,2012(3):119,546-572.
[30]杨沈龙,郭永玉,胡小勇,舒首立,李静.低阶层者的系统合理化水平更高吗?——基于社会认知视角的考察[J].心理学报,2016(11):1467-1478.
[31]刘太刚,林孙俊.公信力的本质及生成机制——基于承诺-兑现模型的分析[J].福建论坛(人文社会科学版),2013(11):164-169.
[32]廖建春.涉案网络舆论应对处置路径比较研究[J].湖北警官学院学报,2018(5):124-130.
[33]王欢.新时代网络涉警舆情的内蕴风险及治理方向[J].湖北警官学院学报,2018(4):120-127.
[34]李彪,何健.社交媒体时代衍生舆情运作机制与治理对策研究[J].湖北警官学院学报,2016(2)29:17-22.
[35]朱志玲.社会转型期的仇警心态研究[J].湖北警官学院学报,2016(6)29:46-51.
(1)表2提取方法为主成分分析法;旋转方法为凯撒正态化最大方差法。
[2]数读·2017年度政法网络舆情十大特征[EB/OL].http://www. cpd.com.cn/n15737398/n26490097/c40326490/con-tent_2.htm,2018-01-19.
[3]杨钰.政府公信力研究综述与学术反思[J].湖北社会科学,2012(12):26-30.
[4]张琰.公共危机情境下的政府公信力研究——从SARS危机到“5·12”汶川大地震[D].长沙:湖南师范大学,2009:17.
[5]褚松燕.互联网时代的政府公信力建设[J].国家行政学院学报,2011(5):32-36.
[6]田旭明.E时代:网络舆论的伦理引导与政府公信力守护[J].中共天津市委党校学报,2014(6):69-74.
[7]胡海涵.网络视阈下我国政府公信力的现状及提升途径[J].行政领导,2009(20):4-9.
[8]刘建华,斯琴格日乐.网络舆情视角下的地方政府公信力的政治考量[J].宁夏社会科学,2012(3):4-8.
[9]夏志有.反思与重构:网络舆情视域下地方政府公信力研究[J].山东社会科学,2014(8):155-158.
[10]张旭霞,李慧媛.网络舆情视域下政府公信力的重塑与提升[J].甘肃行政学院学报,2015(5):19-28.
[11]杨宜音.个体与宏观社会的心理关系:社会心态概念的界定[J].社会学研究,2006(4):117-131.
[12]石孟磊.社会心态研究述评:概念、结构与测量[J]江苏科技大学学报(社会科学版),2016(4):73-80.
[13]王俊秀.社会心态理论:一种宏观社会心理学范式[M].北京:社会科学文献出版社,2014:33.
[14]Chanley Virginia A, Thomas J R. The Origins and Consequences of Public Trust in Government-a Time Series Analysis[J].Public Opinion Quarterly,2000(3):239-256.
[15]胡荣,胡康,温莹莹.社会资本、政府绩效与城市居民对政府的信任[J].社会学研究,2011(1):96-117.
[16]王君君.当政府公信力遭遇塔西佗陷阱——当下中国网络社会的公信力反思[J].广州大学学报(社会科学版), 2014(3):5-9.
[17]王俊秀.社会心态理论:一种宏观社会心理学范式[M].北京:社会科学文献出版社,2014:89.
[18]王俊秀.中国社会心态研究报告2017:社会阶层与获得感[M].北京:社会科学文献出版社,2017:5.
[19][英]兰德尔·柯林斯.互动仪式链[M].林聚任,王鹏,宋丽君译.北京:商务出版社,2012:153.
[20][美]乔纳斯·特纳,简·斯黛兹.情感社会学[M].孙俊才,文军译.上海:上海人民出版社,2007:137-138.
[21][美]乔纳斯·特纳.人类情感:社会学的理论[M].孙俊才,文军译.北京:中国人民大学出版社,2009:18.
[22]杨国枢.中国人的价值观:社会科学观点[M].北京:中国人民大学出版社,2013:322.
[23]上官酒瑞.现代社会的政治信任逻辑[M].上海:上海人民出版社,2012:155.
[24]陈浩天.基层政府公信力——惠农时期农村经济发展的政治逻辑[J].经济体制改革,2011(5):18-21.
[25]郭庆光.传播学教程[M].北京:中国人民大学出版社,1999:293.
[26]Lindell M K, Whitney D J. Accounting for common method variance in cross-sectional research designs[J].Journal of Ap-plied Psychology,2001(1):114-121.
[27]Fornell C, Larcker D F. Evaluating Structural Equation Models with Unobservable Variables and Measurement Error[J].Journal of marketing research,1981(1):39-50.
[28]上官酒瑞.现代社会的政治信任逻辑[M].上海:上海人民出版社,2012:127.
[29] Kraus, M.W., Piff, P. K., Mendoza-Denton, R.., Rheinschmidt, M.L.,&Keltner,D. Social class, solipsism, and contextua-lism:How the rich are different from the poor[J].Psychological Review,2012(3):119,546-572.
[30]杨沈龙,郭永玉,胡小勇,舒首立,李静.低阶层者的系统合理化水平更高吗?——基于社会认知视角的考察[J].心理学报,2016(11):1467-1478.
[31]刘太刚,林孙俊.公信力的本质及生成机制——基于承诺-兑现模型的分析[J].福建论坛(人文社会科学版),2013(11):164-169.
[32]廖建春.涉案网络舆论应对处置路径比较研究[J].湖北警官学院学报,2018(5):124-130.
[33]王欢.新时代网络涉警舆情的内蕴风险及治理方向[J].湖北警官学院学报,2018(4):120-127.
[34]李彪,何健.社交媒体时代衍生舆情运作机制与治理对策研究[J].湖北警官学院学报,2016(2)29:17-22.
[35]朱志玲.社会转型期的仇警心态研究[J].湖北警官学院学报,2016(6)29:46-51.
(1)表2提取方法为主成分分析法;旋转方法为凯撒正态化最大方差法。