优质护理服务在急诊护理中的实施效果观察
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摘要
目的观察优质护理服务在急诊护理中的实施效果。方法选取该院2015年7月—2018年7月收治的326例急诊患者,将其随机分为两组,各163例,对照组采用常规护理,观察组在此基础上采用优质护理服务,将参与研究的46名护士共随机分入两组,各23名,对比实施效果。结果观察组急诊流程规范性、应急处理能力和急诊用品完善性评分明显高于对照组,差异有统计学意义(P<0.05);观察组护理纠纷发生率(0.61%)明显低于对照组(4.91%),差异有统计学意义(P<0.05)。结论在急诊护理中实施优质护理服务可有效降低护理纠纷率,提高护理质量。
Objective To observe the implementation effect of excellent nursing services in the emergency nursing.Methods 326 cases of emergency patients admitted and treated in our hospital from July 2015 to July 2018 were selected and randomly divided into two groups with 163 cases in each, the control group used the routine nursing, while the observation group used the excellent nursing services on the basis of the control group, and 46 cases of nurses were randomly divided into two groups with 23 cases in each, and the implementation effect was compared between the two groups. Results The standardization of emergency processes, emergency handling ability and perfection score of emergency articles in the observation group were obviously higher than those in the control group,the different was statistically significant(P<0.05), and the incidence rate of nursing disputes in the observation group was obviously lower than that in the control group(0.61% vs4.91%),the different was statistically significant(P<0.05). Conclusion The implementation of excellent nursing services in the emergency nursing can effectively reduce the nursing disputes and improve the nursing quality.
Objective To observe the implementation effect of excellent nursing services in the emergency nursing.Methods 326 cases of emergency patients admitted and treated in our hospital from July 2015 to July 2018 were selected and randomly divided into two groups with 163 cases in each, the control group used the routine nursing, while the observation group used the excellent nursing services on the basis of the control group, and 46 cases of nurses were randomly divided into two groups with 23 cases in each, and the implementation effect was compared between the two groups. Results The standardization of emergency processes, emergency handling ability and perfection score of emergency articles in the observation group were obviously higher than those in the control group,the different was statistically significant(P<0.05), and the incidence rate of nursing disputes in the observation group was obviously lower than that in the control group(0.61% vs4.91%),the different was statistically significant(P<0.05). Conclusion The implementation of excellent nursing services in the emergency nursing can effectively reduce the nursing disputes and improve the nursing quality.
引文
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[7]程娟.优质护理服务在急诊危重患者抢救中的应用效果分析[J].安徽卫生职业技术学院学报,2016,15(2):129-130.
[8]周发萍.优质护理干预对降低急诊科护理纠纷发生率的效果分析[J].实用临床医药杂志,2017,21(2):140-141.
[2]徐莲.急诊流程护理再造在优质护理服务中的应用[J].护理实践与研究,2017,14(18):106-107.
[3]刘长娥.优质护理服务在急诊科护理中的推广与应用[J].中国保健营养,2016,26(1):219-220.
[4]刘吉敏.无缝隙护理模式在急诊科优质护理服务中的应用[J].中国妇幼健康研究,2016,14(s2):239.
[5]刘敏.急诊优质护理服务中品管圈活动的作用分析[J].心理医生,2016,22(23):190-191.
[6]陈水红,王飒,丁幼芽,等.基于优质护理服务的急诊患者满意度指标体系的构建与评价[J].中华现代护理杂志,2016,22(13):1864-1867.
[7]程娟.优质护理服务在急诊危重患者抢救中的应用效果分析[J].安徽卫生职业技术学院学报,2016,15(2):129-130.
[8]周发萍.优质护理干预对降低急诊科护理纠纷发生率的效果分析[J].实用临床医药杂志,2017,21(2):140-141.