云南省12328交通运输服务监督电话系统设计
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摘要
云南省12328交通运输服务监督电话系统依托运营商语音通信网和交通运输行业专网,采用电话系统各州市分布式部署、业务数据全省集中管理的模式,通过稳定的设计架构,建设了统一的电话系统软硬件平台,支撑了全省12328电话的接听、受理、办理,有效提升了全省交通运输行业的社会服务水平。
The 12328 transportation service supervision telephone system of Yunnan Province relies on the operator's voice communication network and the transportation industrial private network. It adopts the distributed deployment of telephone systems and the centralized management of business data throughout the province. Through a stable design architecture, a unified software and hardware platform has been established, supporting the reception, acceptance and handling of the 12328 telephone, effectively improving the social service level of the province's transportation industry.
The 12328 transportation service supervision telephone system of Yunnan Province relies on the operator's voice communication network and the transportation industrial private network. It adopts the distributed deployment of telephone systems and the centralized management of business data throughout the province. Through a stable design architecture, a unified software and hardware platform has been established, supporting the reception, acceptance and handling of the 12328 telephone, effectively improving the social service level of the province's transportation industry.
引文
[1]交通运输部.12328交通运输服务监督电话系统第1部分:业务流程规范(JT/T 1019.1-2016).
[2]交通运输部.12328交通运输服务监督电话系统第2部分:总体技术要求(JT/T 1019.2-2016).
[3]交通运输部.12328交通运输服务监督电话系统第3部分:数据交换与信息共享接口技术要求(JT/T 1019.3-2016).
[4]周志鹏.异地分布式IP呼叫中心总控平台的设计与实现[D].厦门大学工程硕士学位论文,2017.
[5]陈理想.基于CTI技术呼叫中心的研究.南京邮电大学硕士学位论文[D].2009,3.
[2]交通运输部.12328交通运输服务监督电话系统第2部分:总体技术要求(JT/T 1019.2-2016).
[3]交通运输部.12328交通运输服务监督电话系统第3部分:数据交换与信息共享接口技术要求(JT/T 1019.3-2016).
[4]周志鹏.异地分布式IP呼叫中心总控平台的设计与实现[D].厦门大学工程硕士学位论文,2017.
[5]陈理想.基于CTI技术呼叫中心的研究.南京邮电大学硕士学位论文[D].2009,3.