护理质量管理在健康体检中心护理工作中的应用
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摘要
目的:研究护理质量管理在健康体检中心护理工作中的应用。方法:选取本院2015年3月-2016年3月期间进行健康体检的200例对象进行研究,将其随机分为试验组和对照组,每组各100例。对照组实施常规护理,试验组在此基础上实施护理质量管理。比较两组体检人员对护理满意度情况以及两组护理人员专科业务考核成绩。结果:试验组满意度为97.00%,对照组体检人员为83.00%,观察组满意度明显高于对照组,比较差异有统计学意义(P<0.05)。试验组护理人员专科业务考核如笔试成绩、技能操作成绩等与对照组护理人员相比显著较高(P<0.05)。结论:护理质量管理在健康体检中心护理工作中的应用效果非常显著,可有效提升客户满意度,并提升护理人员的理论知识和既能操作水平。
Objective:To study the application of nursing quality management in nursing work in health checkup centers.Method:200 subjects from March 2015 to March 2016 in our hospital were selected for study.They were randomly divided into experimental group and control group,100 cases in each group.The control group performed routine nursing.The experimental group based on the control group was given the nursing quality management.The physical examination personnel to the satisfaction of nursing and the nursing personnel specialist business assessment results of two groups were compared.Result:The satisfaction of the experimental group was 97.00% significantly higher than that of the control group with 83.00%,the difference was statistically significant(P<0.05).In the experimental group,the nurses' specialty business assessments,such as written test scores and skill operation performance were significantly higher than those of the control group(P<0.05).Conclusion:The application effect of nursing quality management in the health examination center nursing work is very significant,which can effectively improve customer satisfaction,and improve the nursing staff's theoretical knowledge and ability to operate.
Objective:To study the application of nursing quality management in nursing work in health checkup centers.Method:200 subjects from March 2015 to March 2016 in our hospital were selected for study.They were randomly divided into experimental group and control group,100 cases in each group.The control group performed routine nursing.The experimental group based on the control group was given the nursing quality management.The physical examination personnel to the satisfaction of nursing and the nursing personnel specialist business assessment results of two groups were compared.Result:The satisfaction of the experimental group was 97.00% significantly higher than that of the control group with 83.00%,the difference was statistically significant(P<0.05).In the experimental group,the nurses' specialty business assessments,such as written test scores and skill operation performance were significantly higher than those of the control group(P<0.05).Conclusion:The application effect of nursing quality management in the health examination center nursing work is very significant,which can effectively improve customer satisfaction,and improve the nursing staff's theoretical knowledge and ability to operate.
引文
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[23]谢琦.健康管理中心护理健康教育的实施作用分析[J].中外医学研究,2017,15(22):75-76.
[2]温立新.护理质量管理在体检中心的应用[J/OL].实用临床护理学电子杂志,2017,2(31):153,156.
[3]段颖慧.PDCA循环法在健康管理中心护理质量持续改进中的应用[J/OL].实用临床护理学电子杂志,2017,2(24):160,174.
[4]王楠.浅论PDCA循环法在体检中心护理质量管理中的应用效果[J].当代医药论丛,2017,15(11):176-177.
[5]钟晓珊,谢泽娟,陈嘉迪.护理质量管理在健康体检中心护理工作中的应用价值研究[J].中国实用医药,2017,12(6):156-158.
[6]贺琴.PDCA循环法在体检中心护理质量管理中的应用[J/OL].实用临床护理学电子杂志,2016,1(10):17,19.
[7]Pawar M.Assessing the knowledge of staff nurses working in intensive care unit regarding pain and its management in selected hospitals of Navi Mumbai[J].Nurs J India,2013,104(6):249-251.
[8]曾兰芳,李玉梅,陈丽芬,等.人性化护理对高龄体检者的效果评价[J].华夏医学,2016,29(05):89-92.
[9]涂勤,唐兰,刘诗琪,等.全面质量控制理论在健康体检护理质量管理中的应用[J].现代医药卫生,2016,32(17):2776-2777,2780.
[10]闫作惠,兰立强.体检中心实施护理质量管理实践[J].当代护士(上旬刊),2016(9):160-161.
[11]陈晓辉.规范化护理管理在独立运营健康体检中心的应用体会[J].中国社区医师,2016,32(21):177-178.
[12]程辉.护理质量管理在体检中心的应用[J].中国卫生标准管理,2016,7(19):239-241.
[13]李建萍.护理质量管理在体检中心的应用[J].中国卫生产业,2015,12(27):154-156.
[14]钟晓珊,谢泽娟,陈嘉迪.护理质量管理在体检中心护理工作中的应用[J].中国校医,2015,29(9):703-704.
[15]朱影娴.探讨PDCA循环法在体检中心护理质量管理中的实施要点[J].中国现代药物应用,2015,9(17):283-285.
[16]冯云.护理质量管理在健康体检中心护理工作中的应用效果观察[J].中国卫生标准管理,2015,6(16):224-225.
[17]姚晓琴.护理质量管理在健康体检工作中的重要性[J].中国医药指南,2013,11(32):258.
[18]陈尊文,黄和.健康体检中心护理质量持续改进的探讨[J].吉林医学,2012,33(29):6430-6431.
[19]陈雪容.规范化护理管理在独立运营健康体检中心的应用[A].中国康复医学会疗养康复专业委员会.中国康复医学会第22届疗养康复学术会议论文汇编[C].中国康复医学会疗养康复专业委员会,2011:4.
[20]张军歌.健康教育在牧区医院开展优质护理服务中的体现[J].心理医生,2017,23(32):26-28.
[21]葛健.优质护理服务在小儿恶性实体肿瘤围化疗期健康教育中的应用[J].中国保健营养,2016,26(13):16-20.
[22]覃少敏,黄惠.综合护理服务在小儿恶性实体肿瘤围化疗期健康教育中的应用[J].护理实践与研究,2017,14(9):97-98.
[23]谢琦.健康管理中心护理健康教育的实施作用分析[J].中外医学研究,2017,15(22):75-76.