基于心理资本的医务人员工作绩效和离职倾向研究
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摘要
目的:从医务人员的心理资本出发,探讨其对工作绩效、离职倾向的影响,以及医患关系感知、工作满意度、工作投入、工作倦怠等在其中的作用。方法:运用AMOS和SPSS软件进行相关分析、回归分析、结构方程模型检验。结果:对工作绩效影响最显著的是心理资本(β=0.624、p <0.01),对离职倾向影响最显著的是工作倦怠(β=0.497、p <0.01),心理资本对工作满意度、工作倦怠、医患关系感知均有显著影响。结论:心理资本为优化医务人员管理提供新的视角,开发心理资本,有助于提高医务工作者工作满意度、医患关系感知和谐度以及工作绩效,有助于降低工作倦怠和离职倾向,在此基础上,提出开发心理资本的相关对策建议。
Objective:To investigate the effects of psychological capital on job performance and turnover intention in the medical staffs,and to investigate the role of doctor-patient relationship,job satisfaction,work engagement and job burnout. Methods:Questionnaires survey was used to collect data. SPSS and AMOS software were used to analyze the data,such as correlation analysis,regression analysis and structural equation model analysis. Results:The most important influencing factor of job performance was psychological capital(β=0.624,P < 0.01). The most important influencing factor on turnover intention was job burnout(β=0.497,P < 0.01). Psychological capital showed positive impact on job satisfaction,job burnout and doctor-patient relationship. Conclusions:Psychological capital provides a new perspective for medical staffs' management. The development of psychological capital is important for medical staffs to improve their job satisfaction,doctor-patient relationship and job performance,and to reduce job burnout and turnover intention. On the basis of this,some countermeasures and suggestions are put forward to develop psychological capital.
Objective:To investigate the effects of psychological capital on job performance and turnover intention in the medical staffs,and to investigate the role of doctor-patient relationship,job satisfaction,work engagement and job burnout. Methods:Questionnaires survey was used to collect data. SPSS and AMOS software were used to analyze the data,such as correlation analysis,regression analysis and structural equation model analysis. Results:The most important influencing factor of job performance was psychological capital(β=0.624,P < 0.01). The most important influencing factor on turnover intention was job burnout(β=0.497,P < 0.01). Psychological capital showed positive impact on job satisfaction,job burnout and doctor-patient relationship. Conclusions:Psychological capital provides a new perspective for medical staffs' management. The development of psychological capital is important for medical staffs to improve their job satisfaction,doctor-patient relationship and job performance,and to reduce job burnout and turnover intention. On the basis of this,some countermeasures and suggestions are put forward to develop psychological capital.
引文
[1]Luthans F,Youssef C.M,Avolio B.J.李超平译.心理资本[M].北京:中国轻工业出版社,2007,1-126.
[2]Luthans F,Youssef C.M.,Avolio B.J.Psychological capital:Developing the human capital edge[M].Oxford,UK:Oxford University Press,2007,100-102.
[3]HackmanJR,OldmanGR.Development of the Job Diagnostic Survey[J].Journal of Applied Psychology,1975,60(2):159-170.
[4]Schaufeli WB,Bakker AB,Salanova M.The measurement of work engagement with a short questionnaire:a crossnational study[J].Educ Psychol Meas,2006,66(4):701-716.
[5]莫秀婷,徐凌忠,罗惠文,等.医务人员感知医患关系、工作满意度与离职意向的关系研究[J].中国临床心理学杂志,2015,01:141-146.
[6]吴冰,李星星,张倩,等.某三甲医院医务人员工作满意度与离职倾向研究[J].江苏卫生事业管理,2018,29(8):889-893.
[7]吴冰,许安庆,王雪梅,等.医务人员心理资本对工作满意度与离职倾向的影响研究[J].中国医院管理,2017,37(12):62-64.
[2]Luthans F,Youssef C.M.,Avolio B.J.Psychological capital:Developing the human capital edge[M].Oxford,UK:Oxford University Press,2007,100-102.
[3]HackmanJR,OldmanGR.Development of the Job Diagnostic Survey[J].Journal of Applied Psychology,1975,60(2):159-170.
[4]Schaufeli WB,Bakker AB,Salanova M.The measurement of work engagement with a short questionnaire:a crossnational study[J].Educ Psychol Meas,2006,66(4):701-716.
[5]莫秀婷,徐凌忠,罗惠文,等.医务人员感知医患关系、工作满意度与离职意向的关系研究[J].中国临床心理学杂志,2015,01:141-146.
[6]吴冰,李星星,张倩,等.某三甲医院医务人员工作满意度与离职倾向研究[J].江苏卫生事业管理,2018,29(8):889-893.
[7]吴冰,许安庆,王雪梅,等.医务人员心理资本对工作满意度与离职倾向的影响研究[J].中国医院管理,2017,37(12):62-64.