论网络团购中的消费者权益保护
|
摘要
随着电子商务的兴起和传统消费模式的改变,网络团购依靠在提供同质或优质的服务上给予消费者更多的价格优惠而获得了众多消费者的青睐。由于其发展时间较短、法律关系较为复杂、实践基础较为薄弱,近年来欺诈、虚假宣传、隐性消费、维权困难等侵犯消费者权益的事件屡屡发生,也妨碍了网络行业的良性发展。我国目前已有的法律法规对网络团购中的消费者权益保护存在太过抽象、定义不明、举证困难、惩罚力度不够、部门监管交叉或空白等诸多不足。网络团购中的消费者兼有电子商务消费者和实体消费者的双重属性,应在坚持公平和诚实信用原则的基础上,完善市场准入制度,加强对格式条款和经营者信息披露的法律监管,完善纠纷解决机制,加强对经营者违法责任的追究,实行并完善"冷静期"制度等措施,完善网络团购中的消费者权益保护。
With the development of e-commerce and the change of traditional consumption mode, the network group-purchasing got the favor of numerous consumers by providing services of same or higher quality to consumers with competitively price. Due to its short development time, complex legal relationship, and lacking practice experience, infringement of consumer rights and interests is becoming frequent in network grouppurchasing in recent years, such as fraud, false advertising, recessive consumption, difficulties about consumer rights protection. It also obstructs the sound development of network industry. Chinese current laws are too abstract, undefined, difficult to prove, insufficient punishment and overlap or lack of departments' supervision. The network group-purchasing consumers are both e-commerce consumers and consumers in reality. Therefore, on the basis of the principle of fairness and good faith, a serious of measures should be taken, such as improving the system of market access, strengthening legal supervision about information disclosure and standard terms,perfecting the dispute settlement mechanism, strengthening the supervision of operators' illegal responsibility, and improving the system of "cooling-off period" in order to perfect the protection of consumers' rights and interests in network group-purchasing.
With the development of e-commerce and the change of traditional consumption mode, the network group-purchasing got the favor of numerous consumers by providing services of same or higher quality to consumers with competitively price. Due to its short development time, complex legal relationship, and lacking practice experience, infringement of consumer rights and interests is becoming frequent in network grouppurchasing in recent years, such as fraud, false advertising, recessive consumption, difficulties about consumer rights protection. It also obstructs the sound development of network industry. Chinese current laws are too abstract, undefined, difficult to prove, insufficient punishment and overlap or lack of departments' supervision. The network group-purchasing consumers are both e-commerce consumers and consumers in reality. Therefore, on the basis of the principle of fairness and good faith, a serious of measures should be taken, such as improving the system of market access, strengthening legal supervision about information disclosure and standard terms,perfecting the dispute settlement mechanism, strengthening the supervision of operators' illegal responsibility, and improving the system of "cooling-off period" in order to perfect the protection of consumers' rights and interests in network group-purchasing.
引文
[1]岑青峰.知名“糯米网”上演乌龙事件退订门原因扑朔迷离[N].新闻晚报,2011-01-21(C10).
[2]张启涛.团购网站发展现状与发展趋势的分析[J].中国电子商务,2012(11):10-11.
[3]孙霞.网络团购中消费者求偿权保护研究[D].山东:山东大学法学院,2013:12-14.
[4]秦建伟.我国网络团购消费者保护制度研究[D].北京:中国政法大学法学院,2011:12-13.
[5]张文显主编.法理学[M].北京:高等教育出版社,2011:116.
[6]王雪.网络团购相关法律问题研究[J].东方企业文化,2011(9):112-115.
[7]陶俊杰.网络团购中消费者权益保护的法律思考[J].法制与社会,2011(17):109-113.
[8]王珏.网络团购维权难在哪[EB/OL].[2017-09-14].http://finance.people.com.cn/GB/13046505.html.
[9]美团网.美团网用户协议[EB/OL].[2017-09-14].http://www.meituan.com/about/terms.
[10]中国新闻网.团购遭遇消费歧视商家没诚意难引回头客[EB/OL].[2017-09-14].http://www.chinanews.com/cj/2010/11-02/2628999.shtml.
[11]搜狐IT林丰蕾.首个电子商务认证规则10月底试行不限于团购[EB/OL].[2017-09-14].http://it.sohu.com/20100929/n275341508.shtml.
[12]张磊.监管网络团购之困[N].中国消费者报,2011-06-29(C01).
[13]胡现玲.我国网络团购发展现状及存在的问题[J].经济师,2011(5):46-29.
[14]封贵平.网络购物过程中网上支付及其法律问题探讨[J].电子商务,2012(2):146-148.
[2]张启涛.团购网站发展现状与发展趋势的分析[J].中国电子商务,2012(11):10-11.
[3]孙霞.网络团购中消费者求偿权保护研究[D].山东:山东大学法学院,2013:12-14.
[4]秦建伟.我国网络团购消费者保护制度研究[D].北京:中国政法大学法学院,2011:12-13.
[5]张文显主编.法理学[M].北京:高等教育出版社,2011:116.
[6]王雪.网络团购相关法律问题研究[J].东方企业文化,2011(9):112-115.
[7]陶俊杰.网络团购中消费者权益保护的法律思考[J].法制与社会,2011(17):109-113.
[8]王珏.网络团购维权难在哪[EB/OL].[2017-09-14].http://finance.people.com.cn/GB/13046505.html.
[9]美团网.美团网用户协议[EB/OL].[2017-09-14].http://www.meituan.com/about/terms.
[10]中国新闻网.团购遭遇消费歧视商家没诚意难引回头客[EB/OL].[2017-09-14].http://www.chinanews.com/cj/2010/11-02/2628999.shtml.
[11]搜狐IT林丰蕾.首个电子商务认证规则10月底试行不限于团购[EB/OL].[2017-09-14].http://it.sohu.com/20100929/n275341508.shtml.
[12]张磊.监管网络团购之困[N].中国消费者报,2011-06-29(C01).
[13]胡现玲.我国网络团购发展现状及存在的问题[J].经济师,2011(5):46-29.
[14]封贵平.网络购物过程中网上支付及其法律问题探讨[J].电子商务,2012(2):146-148.