顾客参与影响制造企业——供应商知识转移的系统动力学分析
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摘要
在分析顾客参与如何影响制造企业-供应商知识转移的基础上,建立系统动力学模型,并使用Vensim PLE软件进行仿真来检验模型的有效性和灵敏度,从知识转移过程和结果两方面验证顾客参与有利于制造企业-供应商知识转移。研究结果可以为企业推行顾客参与,促进制造企业-供应商知识转移提供建议。
Based on the analysis of how customer participation affects the manufacturing enterprise-supplier knowledge transfer, this paper establishes a system dynamics model. And the simulation was carried out using Vensim PLE software to verify the validity and sensitivity of the model. From the knowledge transfer process and the results, it is verified that customer participation is beneficial to manufacturing enterprise-supplier knowledge transfer. The research results can provide advice for companies to promote customer engagement and promote manufacturing-supplier knowledge transfer.
Based on the analysis of how customer participation affects the manufacturing enterprise-supplier knowledge transfer, this paper establishes a system dynamics model. And the simulation was carried out using Vensim PLE software to verify the validity and sensitivity of the model. From the knowledge transfer process and the results, it is verified that customer participation is beneficial to manufacturing enterprise-supplier knowledge transfer. The research results can provide advice for companies to promote customer engagement and promote manufacturing-supplier knowledge transfer.
引文
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[8]张若勇,刘新梅,张永胜.顾客参与和服务创新关系研究:基于服务过程中知识转移的视角 [J].科学学与科学技术管理,2007,28(10):92-97.
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[19]王莉,方澜,罗瑾琏.顾客知识、创造力和创新行为的关系研究:基于产品创新过程的实证分析 [J].科学学研究,2011,29(5):777-784.
[20]杨蕙馨,李贞.集群内知识转移要素对企业成长的影响 [J].经济学动态,2008(5):40-43.
[21]COHEN W M,LEVINTHAL D A.Absorptive capacity:a new perspective on learning and innovation [J].Strategic Learning in A Knowledge Economy,2000,35(1):39-67.
[22]党兴华,李莉.技术创新合作中基于知识位势的知识创造模型研究 [J].中国软科学,2005(11):143-148.
[23]王斌.基于知识转移存量的知识联盟演化机理模型研究 [J].情报科学,2016,34(1):38-43.
[24]王其藩.系统动力学 [M].上海:上海财经出版社,2009:189-194.
[25]陈怀超,蒋念,范建红.转移情境影响母子公司知识转移的系统动力学建模与分析 [J].管理评论,2017(12):62-71.
[26]林岩,陈燕,李剑锋.价值链中的上行知识流对供应商的促进作用:以汽车生产行业为例 [J].科学学研究,2010,28(8):1181-1191.
[2]HALINEN A,HANTTU N.Customer knowledge transfer and key account management in professional service organizations [J].International Journal of Service Industry Management,2006,17(4):304-319.
[3]卢俊义,王永贵.顾客参与服务创新与创新绩效的关系研究:基于顾客知识转移视角的理论综述与模型构建 [J].管理学报,2011,8(10):1566-1574.
[4]CHEN C C V,CHEN C J.The role of customer participation for enhancing repurchase intention [J].Management Decision,2017,55(3):547-562.
[5]王道平,宁静,杨岑.基于系统动力学的敏捷供应链知识服务网络演化问题研究 [J].情报理论与实践,2012,35(8):35-38.
[6]刘海萍,郝生跃,任旭.基于合作关系的供应链企业知识转移模型构建及仿真研究 [J].图书馆学研究,2015(18):88-95.
[7]王莉,罗瑾琏.产品创新中顾客参与程度与满意度的关系:基于高复杂度产品的实证研究 [J].科研管理,2012,33(12):1-9.
[8]张若勇,刘新梅,张永胜.顾客参与和服务创新关系研究:基于服务过程中知识转移的视角 [J].科学学与科学技术管理,2007,28(10):92-97.
[9]贾薇,张明立,王宝.服务业中顾客参与对顾客价值创造影响的实证研究 [J].管理评论,2011,23(5):61-69.
[10]彭艳君.企业-顾客价值共创过程中顾客参与管理研究的理论框架 [J].中国流通经济,2014(8):70-76.
[11]ULAGA W.Capturing value creation in business relationships:a customer perspective [J].Industrial Marketing Management,2003,32(8):677-693.
[12]RITTER T,WALTER A.Relationship-specific antecedents of customer involvement in new product development [J].International Journal of Technology Management,2003,26(5/6):482-501.
[13]贾薇,张明立,王宝.服务业中顾客参与对顾客价值创造影响的实证研究 [J].管理评论,2011,23(5):61-69.
[14]SKAGGS B C,YOUMDT M.Strategic positioning,human capital,and performance in service organizations:a customer interaction approach [J].Strategic Management Journal,2004,25(1):85-99.
[15]LEE C C,YANG J.Knowledge value chain [J].Journal of Management Development,2000,19(9):783-794.
[16]蔡翔,严宗光,易海强.论知识供应链 [J].研究与发展管理,2000,12(6):35-38.
[17]王晰巍,靖继鹏,范晓春.知识供应链的组织模型研究 [J].图书情报知识,2007(2):83-87.
[18]LAURSEN K,SALTER A.Open for innovation:the role of openness in explaining innovation performance among U.K.manufacturing firms [J].Strategic Management Journal,2006,27(2):131-150.
[19]王莉,方澜,罗瑾琏.顾客知识、创造力和创新行为的关系研究:基于产品创新过程的实证分析 [J].科学学研究,2011,29(5):777-784.
[20]杨蕙馨,李贞.集群内知识转移要素对企业成长的影响 [J].经济学动态,2008(5):40-43.
[21]COHEN W M,LEVINTHAL D A.Absorptive capacity:a new perspective on learning and innovation [J].Strategic Learning in A Knowledge Economy,2000,35(1):39-67.
[22]党兴华,李莉.技术创新合作中基于知识位势的知识创造模型研究 [J].中国软科学,2005(11):143-148.
[23]王斌.基于知识转移存量的知识联盟演化机理模型研究 [J].情报科学,2016,34(1):38-43.
[24]王其藩.系统动力学 [M].上海:上海财经出版社,2009:189-194.
[25]陈怀超,蒋念,范建红.转移情境影响母子公司知识转移的系统动力学建模与分析 [J].管理评论,2017(12):62-71.
[26]林岩,陈燕,李剑锋.价值链中的上行知识流对供应商的促进作用:以汽车生产行业为例 [J].科学学研究,2010,28(8):1181-1191.