移动一站式自助入出院服务流程实践
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摘要
为满足大众日益增加的就医需求,提升医院住院服务效率,基于移动支付与HIS功能接口设计了一站式的自助入出院流程;以手机为主、自助机为辅的方式实现,自费、医保患者的全接入,并覆盖到了院前、院中与院后的各个服务流程。实现了一站式的入院办理、缴纳预缴金、住院期间报告查询、出院结算等多项功能,患者全程利用手机与自助机完成全部环节,无需排队等候。该流程的实践显著提升了患者在入出院各项流程中的就诊体验。
In order to meet the increasing medical needs of the public and improve the efficiency of hospital service, a one-stop self-service admission and discharge process is designed based on the functional interface of mobile payment and HIS. It is realized by mobile phone and self-service machine, and the full access of self-paid and medical insurance patients covers all the service processes before, during and after the hospital. It realizes the functions of one-stop admission, payment of advance payment, inquiry of reports during hospitalization, discharge settlement and so on. Patients complete the whole process by mobile phones and self-help machines without waiting. The practice of this process significantly improves the patient's experience in various processes of hospital admission and discharge.
In order to meet the increasing medical needs of the public and improve the efficiency of hospital service, a one-stop self-service admission and discharge process is designed based on the functional interface of mobile payment and HIS. It is realized by mobile phone and self-service machine, and the full access of self-paid and medical insurance patients covers all the service processes before, during and after the hospital. It realizes the functions of one-stop admission, payment of advance payment, inquiry of reports during hospitalization, discharge settlement and so on. Patients complete the whole process by mobile phones and self-help machines without waiting. The practice of this process significantly improves the patient's experience in various processes of hospital admission and discharge.
引文
[1]王鹏,朱星臣,夏琳.智能化入院模式优势分析[J].江苏卫生事业管理,2018,29(7):808-810.
[2]王玮,莫合塔江·阿不来提.床边入出院系统的设计及应用[J].中国数字医学,2018,13(3):78-79,111.
[3]田刘钧.出入院一站式综合服务的优化--自助服务实践经验的总结研究[J].现代经济信息,2018(4):35-36,60.
[4]张晓丽,范小红,侯旭敏,等."住院自助一体化服务"平台的建设与应用[J].中国医疗设备,2018,33(3):165-168.
[5]尹小微.优化入出院结算流程的探索与实践[J].统计与管理,2016(12):129-130.
[6]余莎莎,商建国,肖辉.关于设计住院全自助系统流程方案可行性探讨[J].中国数字医学,2016,11(10):114-116.
[2]王玮,莫合塔江·阿不来提.床边入出院系统的设计及应用[J].中国数字医学,2018,13(3):78-79,111.
[3]田刘钧.出入院一站式综合服务的优化--自助服务实践经验的总结研究[J].现代经济信息,2018(4):35-36,60.
[4]张晓丽,范小红,侯旭敏,等."住院自助一体化服务"平台的建设与应用[J].中国医疗设备,2018,33(3):165-168.
[5]尹小微.优化入出院结算流程的探索与实践[J].统计与管理,2016(12):129-130.
[6]余莎莎,商建国,肖辉.关于设计住院全自助系统流程方案可行性探讨[J].中国数字医学,2016,11(10):114-116.