高校图书馆微服务平台服务质量的感知差异性分析
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摘要
文章构建了高校图书馆微服务平台服务质量的观测量表,以SPSS软件为基础,运用因子分析、方差分析等方法探讨高校中用户性别、研究生与本科生以及本科生高低年级对微服务平台服务质量的感知差异。研究结果发现用户对于微服务平台的服务质量的感知存在差异,建议图书馆微服务平台加强服务推广,注重用户的信息安全,完善微服务平台的相关功能,重视用户与平台间的良性互动。
This paper uses the self-built service scale of micro service platform to measure the quality of service, based on the SPSS software, using factor analysis and analysis of variance to explore the gender, postgraduate and undergraduate students, Whether there has difference in the perception of the service quality of the micro service platform. From the results of the research, it is found that users have different perceptions on the service quality of the micro service platform. It is suggested that in the future, the micro service platform of the library should enhance service promotion, pay attention to the information security of users, and improve the related service platform Function, pay attention to the positive interaction between users and platforms.
This paper uses the self-built service scale of micro service platform to measure the quality of service, based on the SPSS software, using factor analysis and analysis of variance to explore the gender, postgraduate and undergraduate students, Whether there has difference in the perception of the service quality of the micro service platform. From the results of the research, it is found that users have different perceptions on the service quality of the micro service platform. It is suggested that in the future, the micro service platform of the library should enhance service promotion, pay attention to the information security of users, and improve the related service platform Function, pay attention to the positive interaction between users and platforms.
引文
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4.狄亚飞,侯雪林,应峻.高校图书馆微信信息服务的评价指标体系研究[J].图书馆学研究,2017(4):79-84.
5.宋雪雁,张岩琛,王小东,等.公共档案馆微信公众平台服务质量评价研究[J].图书情报工作,2016,60(16):39-49.
6.Mortimer,G.Neale,L.Hasan,S.F.E.&Dunphy,B.Investigating the factors influencing the adoption of m-banking:a cross cultural study[J].International Journal of Bank Marketing,2015,33(4):545-570.
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8.Hartnett E,Price A.Potential:Mobile Lectronic Resource Management on an iPad[J].Library Collections,Acquisitions and Technical Services,2011,35(4):118-128.
9.郑德俊,王硕.移动图书馆服务质量的感知差异性分析[J].图书情报工作,2016,60(21):6-16.
10.杨九龙,杨雪芹.论图书馆与社会网络的互动[J].情报杂志,2009(9):27-30.
2.唐琼,袁媛,刘钊.我国高校图书馆微博服务现状调查研究--以新浪认证用户为例[J].大学图书馆学报,2013(3):97-103.
3.吴锦辉.高校图书馆微博营销模式构建与实践探索[J].图书情报工作,2014,58(23):110-116.
4.狄亚飞,侯雪林,应峻.高校图书馆微信信息服务的评价指标体系研究[J].图书馆学研究,2017(4):79-84.
5.宋雪雁,张岩琛,王小东,等.公共档案馆微信公众平台服务质量评价研究[J].图书情报工作,2016,60(16):39-49.
6.Mortimer,G.Neale,L.Hasan,S.F.E.&Dunphy,B.Investigating the factors influencing the adoption of m-banking:a cross cultural study[J].International Journal of Bank Marketing,2015,33(4):545-570.
7.Vonjaturapat S,Chaveesuk S.Proposed Mobile Technology Acceptance Model of the Information Services in a Library Context[C]//Proceedings of the 4thInternational Conference on Information Systems Management and Evaluation.ICIME,2013:385.
8.Hartnett E,Price A.Potential:Mobile Lectronic Resource Management on an iPad[J].Library Collections,Acquisitions and Technical Services,2011,35(4):118-128.
9.郑德俊,王硕.移动图书馆服务质量的感知差异性分析[J].图书情报工作,2016,60(21):6-16.
10.杨九龙,杨雪芹.论图书馆与社会网络的互动[J].情报杂志,2009(9):27-30.