摘要
通过将服务创新能力概念与适应度景观理论相结合提出服务创新能力适应度的概念,基于服务创新能力的五个维度构建服务创新能力发展NK模型,绘制出服务创新能力不同维度组合影响下的适应度景观,指出通过关注顾客-资源投入-领导力-过程-协作这一最优路径,建筑企业可快速提升服务创新能力。
Combining the concept of service innovation capability with the theory of fitness landscape,this paper proposes the concept of adaptability of service innovation capability. Based on the five dimensions of service innovation capability,establishes the NK model of service innovation capability,together with a fitness landscape map by considering the inf luence under different dimensions of the service innovation capability. Finally,points put that following optimal path of attention to customer-resource input-leadership-process-collaboration,enterprises can quickly improve service innovation capability.
引文
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