构造高速铁路客运服务新模式的探讨
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摘要
应用定性分析方法,分析我国高速铁路客运服务的发展趋势,提出高速铁路客运服务的新模式—高速铁路智能服务,以及对应的体系结构。针对高速铁路智能服务未来可能面临的服务模式、技术升级、运营层面等3方面的挑战,建议转变服务理念和经营理念,以旅客体验为中心,开放合作共赢,制定多元、多服务商的接口标准,以及可定制服务的集成标准。
By using qualitative analysis method,this paper analyzed the trend of development of China's high-speed railway passenger service,proposed a new mode of high-speed railway passenger service,namely high-speed railway intelligent service,and corresponding architecture.Facing with the challenges in service mode,technology upgrading and operation in the future,it was suggested to change the service concept and management concept,take the passenger experience as the center,open cooperation and win-win,establish the interface standard of multiple and multi service providers,and establish the integration standard of customizable service.
By using qualitative analysis method,this paper analyzed the trend of development of China's high-speed railway passenger service,proposed a new mode of high-speed railway passenger service,namely high-speed railway intelligent service,and corresponding architecture.Facing with the challenges in service mode,technology upgrading and operation in the future,it was suggested to change the service concept and management concept,take the passenger experience as the center,open cooperation and win-win,establish the interface standard of multiple and multi service providers,and establish the integration standard of customizable service.
引文
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[2]孙浩林.德国“智能服务世界”计划助力工业4.0[J].中国中小企业,2018(1):72-74.
[3]European Commission.Horizon 2020 projects[EB/OL].[2018-05-05].https://ec.europa.eu/programmes/horizon2020/en/h2020-sections-projects.
[4]田丰.城市智能服务发展趋势[J].中国建设信息化,2017(2):64-67.
[5]李文锋,刘盼盼,罗云,等.我国道路客运服务综述[J].物流技术,2017,36(2):13-18.
[6]苏彦升,倪少权.中国铁路智能运输系统架构研究[J].交通运输工程与信息学报,2017(4):135-140.
[7]贾利民,秦勇,张媛.数字铁路、智能铁路与铁路智能运输系统[J].中国铁路,2012(3):16-20.
[8]李冰.基于WMN技术的铁路客运站旅客服务信息系统的设计[J].铁路计算机应用,2014,23(6):59-61.
[9]朱洪波,杨龙祥.物联网技术体系创新与智慧服务产业发展[J].信息通信技术,2013(5):4-5.
[10]张湛梅,罗芸,屈强,等.基于客户移动互联网内容偏好的大数据精确营销体系搭建[J].互联网天地,2013(4):1-6.