基于SEM的水环境治理PPP项目公众满意度影响因素分析
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摘要
社会公众是水环境治理PPP项目的最直接受益者和感受者,公众满意度是项目成功最重要的因素之一。在文献分析的基础上初选水环境治理PPP项目公众满意度34个评价指标,通过探索性与验证性因子分析,对212份调查问卷进行了数据分析,构建出了水环境治理PPP项目公众满意度指标体系,并在此基础上采用象限法分析得到项目公司应保持、改进、加强治理的影响因素。最后依据分析结果分别从综合治理、保证设施服务的功能、提高问题的落实效率、完善公众监督投诉渠道等方面提出提高公众满意度的建议。
The public is the most direct beneficiary and experiencer of PPP projects in water environment treatment. Public satisfaction is one of the most important factors for project success. Based on the literature analysis,this paper selects 34 evaluation indicators of public satisfaction of PPP project in water environment treatment. Based on exploratory and confirmatory factor analysis and the data analysis of 212 questionnaires, the public satisfaction index system of water environment treatment PPP projects is established. This paper uses the quadrant analysis to obtain the influencing factors that the project company should maintain,improve and strengthen the governance. Finally,according to the analysis results,suggestions for improving public satisfaction are proposed from the aspects of comprehensive management,function of ensuring facilities and services,improving the efficiency of implementation of problems and the channels for public supervision and complaints.
The public is the most direct beneficiary and experiencer of PPP projects in water environment treatment. Public satisfaction is one of the most important factors for project success. Based on the literature analysis,this paper selects 34 evaluation indicators of public satisfaction of PPP project in water environment treatment. Based on exploratory and confirmatory factor analysis and the data analysis of 212 questionnaires, the public satisfaction index system of water environment treatment PPP projects is established. This paper uses the quadrant analysis to obtain the influencing factors that the project company should maintain,improve and strengthen the governance. Finally,according to the analysis results,suggestions for improving public satisfaction are proposed from the aspects of comprehensive management,function of ensuring facilities and services,improving the efficiency of implementation of problems and the channels for public supervision and complaints.
引文
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[6] Lumb A,Sharma T C,Bibeault J F.A Review of Genesis and Evolution of Water Quality Index (WQI) and Some Future Directions [J].Water Quality Exposure & Health,2011,3(1):11-24.
[7] 余海霞,来勇.杭州城市河道综合治理工程生态环境效应评估指标体系[J].水资源保护,2017,33(3):90-94.
[8] 吴春梅,何秉宇.基于市民满意度的城市环境综合整治效果评估研究—以乌鲁木齐市为例[J].干旱区资源与环境,2015,29(5):42-47.
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[14] 李浩,杨侃.灰色三角白化权集对分析模型在河流健康评价中的应用[J].水电能源科学,2015,33(8):33-36.
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[16] 刘童,何穆.基于AHP与Kano模型分析的天津水上公园满意度综合评价[J].山东农业大学学报(自然科学版),2016,47(3):417-424.
[17] 荣伟,王淑贤,李莉.城市公园公共服务市民满意度及影响因素分析——以乌鲁木齐市为例 [J].中国园林,2017,33(5):101-105.
[18] 陈嘉,翟熙辰.水环境治理PPP项目的研究与分析 [J].中国战略新兴产业,2018(12):79-80.
[19] 刘昌雪,汪德根.外国游客对中国城市旅游公共服务体系满意度评价——以苏州市为例[J].城市发展研究,2015,22(7):101-110.
[20] 杨晓婉.农村水污染治理中的公众参与[J].农业经济,2018(6):37-38.
[21] 邢权兴,孙虎.基于模糊综合评价法的西安市免费公园游客满意度评价[J].资源科学,2014,36(8):1 645-1 651.
[22] 吕维霞,王永贵.基于公众感知的政府公信力影响因素分析[J].华中师范大学学报(人文社会科学版),2010,49(4):33-39.
[23] 张利华,邹波,黄宝荣.城市绿地生态功能综合评价体系研究的新视角[J].中国人口·资源与环境,2012,22(4):67-71.
[2] Hueskes M,Verhoest K,Block T.Governing Public-Private Partnerships for Sustainability:an Analysis of Procurement and Governance Practices of PPP Infrastructure Projects[J].International Journal of Project Management,2017,35:1 184-1 195.
[3] Liu J,Love P E D,Smith J,et al.PPP Social Infrastructure Procurement:Examining the Feasibility of a Life-Cycle Performance Measurement Framework[J].Journal of Infrastructure Systems,2016,23(03):35-55.
[4] 郝瑞彬.试论公众参与环境管理的依据[J].环境科学与管理,2001(3):8-9.
[5] Lawrence R L,Daniels S E,Stankey G H.Procedural Justice and Public Involvement in Natural Resource Decision Making[M].Taylor & Francis,1997.
[6] Lumb A,Sharma T C,Bibeault J F.A Review of Genesis and Evolution of Water Quality Index (WQI) and Some Future Directions [J].Water Quality Exposure & Health,2011,3(1):11-24.
[7] 余海霞,来勇.杭州城市河道综合治理工程生态环境效应评估指标体系[J].水资源保护,2017,33(3):90-94.
[8] 吴春梅,何秉宇.基于市民满意度的城市环境综合整治效果评估研究—以乌鲁木齐市为例[J].干旱区资源与环境,2015,29(5):42-47.
[9] 孙傅,刘毅.城市水体功能定位与水质控制标准制定技术[J].中国给水排水,2014,30(4):25-31.
[10] 邱小琮,赵红雪.爱伊河水环境因子分析与水质综合评价[J].中国农村水利水电,2014(12):52-55.
[11] 程军蕊,徐继荣.宁波市城区河道水环境综合整治效果评价方法及应用[J].长江流域资源与环境,2015,24(6):1 060-1 066.
[12] 朱伟,夏霆.城市河流水环境综合评价方法探讨[J].水科学进展,2007(5):736-744.
[13] 张宝,刘静玲.湖泊富营养化影响与公众满意度评价方法[J].水科学进展,2009,20(5):695-700.
[14] 李浩,杨侃.灰色三角白化权集对分析模型在河流健康评价中的应用[J].水电能源科学,2015,33(8):33-36.
[15] 胡兰心,李雯.上海市苏州河景观公众偏好研究[J].环境科学与技术,2014,37(S1):412-418.
[16] 刘童,何穆.基于AHP与Kano模型分析的天津水上公园满意度综合评价[J].山东农业大学学报(自然科学版),2016,47(3):417-424.
[17] 荣伟,王淑贤,李莉.城市公园公共服务市民满意度及影响因素分析——以乌鲁木齐市为例 [J].中国园林,2017,33(5):101-105.
[18] 陈嘉,翟熙辰.水环境治理PPP项目的研究与分析 [J].中国战略新兴产业,2018(12):79-80.
[19] 刘昌雪,汪德根.外国游客对中国城市旅游公共服务体系满意度评价——以苏州市为例[J].城市发展研究,2015,22(7):101-110.
[20] 杨晓婉.农村水污染治理中的公众参与[J].农业经济,2018(6):37-38.
[21] 邢权兴,孙虎.基于模糊综合评价法的西安市免费公园游客满意度评价[J].资源科学,2014,36(8):1 645-1 651.
[22] 吕维霞,王永贵.基于公众感知的政府公信力影响因素分析[J].华中师范大学学报(人文社会科学版),2010,49(4):33-39.
[23] 张利华,邹波,黄宝荣.城市绿地生态功能综合评价体系研究的新视角[J].中国人口·资源与环境,2012,22(4):67-71.