重庆市某医院门诊患者满意度及其影响因素
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摘要
目的:了解重庆市某医院门诊患者满意度及影响因素,为医疗机构提升患者满意度提供参考。方法:对1840例患者进行问卷调查,并对调查结果进行描述性分析、相关分析以及多元线性回归分析。结果:95%的患者非常满意,2%的患者较为满意,患者总体对医院门诊服务比较满意。患者对该院技术水平满意度最高,平均(4.59±0.05)分;对医疗费用满意度最低,平均(3.91±0.05)分。患者的文化程度、收入、医院的技术水平、医疗费用等影响门诊患者的满意度(P<0.05)。结论:医院需提高技术水平、降低医疗费用、改善非技术性缺陷,提高门诊患者满意度。
Objective: To know the outpatients' satisfaction degree and influencing factors of a tertiary hospital in Chongqing Province. Methods: 1840 questionnaires were acquired, and the data were analyzed by descriptive analysis, correlation analysis and multivariate linear regression analysis. Results: 95% of the outpatients were very satisfied and 2% were fairly satisfied. The outpatients' satisfaction rate toward medical technology level was the highest and the average score was(4.59±0.05). The satisfaction rate toward medical treatment charge was the lowest with average score of(3.91±0.05). The education level, income, technology level and expenditure influenced the patients' satisfaction degree(P<0.05). Conclusion: In order to improve outpatients positive attitude ratio, hospitals need to enhance technology level, reduce expenditure and perfect their services.
Objective: To know the outpatients' satisfaction degree and influencing factors of a tertiary hospital in Chongqing Province. Methods: 1840 questionnaires were acquired, and the data were analyzed by descriptive analysis, correlation analysis and multivariate linear regression analysis. Results: 95% of the outpatients were very satisfied and 2% were fairly satisfied. The outpatients' satisfaction rate toward medical technology level was the highest and the average score was(4.59±0.05). The satisfaction rate toward medical treatment charge was the lowest with average score of(3.91±0.05). The education level, income, technology level and expenditure influenced the patients' satisfaction degree(P<0.05). Conclusion: In order to improve outpatients positive attitude ratio, hospitals need to enhance technology level, reduce expenditure and perfect their services.
引文
[1]包曹歆,周莹,李晶. 2170例门诊患者满意度调查与分析[J]. 中国医院管理, 2015,35(9):34-36.
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[5]张国红,武阳丰.北京市居民对社区卫生服务满意度的调查及其影响因素分析[J]. 中国全科医学,2013,16(29) :2778-2781.
[6]林金雄,李贝,杨泽荣.广州市某三甲医院住院患者满意度及影响因素[J].医学与社会, 2018,31(8):49-52.
[7]刘春慧. 某院患者满意度调查分析[J].现代医药卫生,2013, 29(5): 705-707.
[8]朱跃州,万配,薛芬琴,等.基于结构方程模型的南京市某综合医院住院患者满意度分析[J].医学与社会, 2016,29(6):7-13.
[9]张斌,杨凤池. 北京城市居民社区心理健康服务需求及满意度调查[J].中国全科医学, 2016,19(7): 848-852.
[2]田怀谷.医院产权性质对门诊患者满意度的影响[J].中国卫生经济, 2016, 35(2): 69-72.
[3]DESCHAMP M. Assessment of adult cancer pain:short comings of current Methods[J].Pain, 1988(32):133.
[4]郭梦.某三级甲等医院住院患者满意度调查及其影响因素分析[D]. 大连医科大学,2015.
[5]张国红,武阳丰.北京市居民对社区卫生服务满意度的调查及其影响因素分析[J]. 中国全科医学,2013,16(29) :2778-2781.
[6]林金雄,李贝,杨泽荣.广州市某三甲医院住院患者满意度及影响因素[J].医学与社会, 2018,31(8):49-52.
[7]刘春慧. 某院患者满意度调查分析[J].现代医药卫生,2013, 29(5): 705-707.
[8]朱跃州,万配,薛芬琴,等.基于结构方程模型的南京市某综合医院住院患者满意度分析[J].医学与社会, 2016,29(6):7-13.
[9]张斌,杨凤池. 北京城市居民社区心理健康服务需求及满意度调查[J].中国全科医学, 2016,19(7): 848-852.