基于模糊质量功能展开的跨国供应商选择
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摘要
国际采购商经常面临供应商选择及关系管理问题,基于模糊数学方法和质量功能展开(QFD)工具将客户自然语言表达的客户需求转化为供应商选择的准则,将细化出的26项供应商选择标准按重要度进行排序,加入供应商评估过程中的动态时间轴,形成系统性的供应商动态选择准则.通过分析采购商和供应商的交互过程,总结出与供应商的三类合作关系:成长型合作关系,维持型合作关系和衰退型合作关系.研究成果对于国际采购商筛选供应商以及提升供应商关系管理水平具有积极的实践应用价值.
International buyers are often faced with supplier selection and relationship management issues. Based on fuzzy mathematics method and quality function deployment(QFD), this study transforms customer linguistic requirements into the criteria of supplier selection. The ordered 26 criteria combined with the dynamic timeline is the systematic and dynamic criteria for supplier selection. Through the analysis of the interaction process, the modes of relationship in cooperation between international buyers and suppliers are categorized into three types including growth, continuation, and recession. International buyers to select suppliers and enhance the level of supplier relationship management.
International buyers are often faced with supplier selection and relationship management issues. Based on fuzzy mathematics method and quality function deployment(QFD), this study transforms customer linguistic requirements into the criteria of supplier selection. The ordered 26 criteria combined with the dynamic timeline is the systematic and dynamic criteria for supplier selection. Through the analysis of the interaction process, the modes of relationship in cooperation between international buyers and suppliers are categorized into three types including growth, continuation, and recession. International buyers to select suppliers and enhance the level of supplier relationship management.
引文
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[22] BEVILACQUA M,CIARAPICA F E,GIACCHETTA G.A fuzzy-QFD approach to supplier selection[J].Journal of Purchasing & Supply Management,2006,12(1):14.
[23] 朱宗乾,张诗奎.基于QFD的ERP实施多合作方选择模型研究[J].管理工程学报,2015,29(2):130.ZHU Zongqian,ZHANG Shikui.Multi-partner selection model in ERP implementation based on QFD[J].Journal of Industrial Engineering and Engineering Management,2015,29(2):130.
[24] ASADABADI M R.A customer based supplier selection process that combines quality function deployment,the analytic network process and a Markov chain[J].European Journal of Operational Research,2017,263(3):1049.
[25] ABDOLSHAH M,MORADI M.Fuzzy quality function deployment:an analytical literature review[J].Journal of Industrial Engineering,2013,2013(4):1.
[26] CARRASCO R A,MU?OZ-LEIVA F,SáNCHEZ-FERNáNDEZ J,et al.A model for the integration of e-financial services questionnaires with SERVQUAL scales under fuzzy linguistic modeling[J].Expert Systems with Applications,2012,39(14):11535.
[27] 洪志生,苏强,霍佳震.服务质量管理研究的回顾与现状探析[J].管理评论,2012,24(7):154.HONG Zhisheng,SU Qiang,HUO Jiazhen.Review and analysis of service quality management research[J].Business Review,2012,24(7):154.
[28] NARAYANDAS D,RANGAN V K.Building and sustaining buyer-seller relationships in mature industrial markets[J].Journal of Marketing,2004,68(3):63.
[29] CLAYCOMB C,FRANKWICK G L.Buyers' perspectives of buyer-seller relationship development[J].Industrial Marketing Management,2010,39(2):252.
[30] DWYER F R,SCHURR P H,OH S.Developing buyer-seller relationships[J].Journal of Marketing,1987,51(2):11.
[2] 吴隽,王兰义,李一军.基于模糊质量功能展开的物流服务供应商选择研究[J].中国软科学,2010(3):145.WU Jun,WANG Lanyi,LI Yijun.An fuzzy-QFD approach to third party logistics providers selection[J].China Soft Science,2010(3):145.
[3] 邵鲁宁,尤建新.基于QFD的生产性服务外包关系决策研究[J].管理评论,2008,20(9):33.SHAO Luning,YOU Jianxin.Research on decision making of productive service outsourcing relationship based on QFD[J].Business Review,2008,20(9):33.
[4] BABBAR C,AMIN S H.A multi-objective mathematical model integrating environmental concerns for supplier selection and order allocation based on fuzzy QFD in beverages industry[J].Expert Systems With Applications,2018,92:27.
[5] TAVANA M,FALLAHPOUR A,DI CAPRIO D,et al.A hybrid intelligent fuzzy predictive model with simulation for supplier evaluation and selection[J].Expert Systems with Applications,2016,61:129.
[6] PALMATIER R W,HOUSTON M B,DANT R P,et al.Relationship velocity:toward a theory of relationship dynamics[J].Journal of Marketing,2013,77(1):13.
[7] 赵娟,陈华友.基于VIKOR算法的供应商选择的犹豫模糊多准则决策模型[J].模糊系统与数学,2016,30(4):116.ZHAO Juan,CHEN Huayou.Fuzzy multiple criteria decision making model for supplier selection based on VIKOR method[J].Fuzzy Systems and Mathematics,2016,30(4):116.
[8] FR?DELL M.Criteria for achieving efficient contractor-supplier relations[J].Engineering Construction & Architectural Management,2011,18(4):381.
[9] KU C Y,CHANG C T,HO H P.Global supplier selection using fuzzy analytic hierarchy process and fuzzy goal programming[J].Quality & Quantity,2010,44(4):623.
[10] DICKSON G W.An analysis of vendor selection systems and decision[J].Journal of Purchasing,1966,2(15):1377.
[11] VERMA R,PULLMAN M E.An analysis of the supplier selection process[J].Omega,1998,26(6):739.
[12] WEBER C A,CURRENT J R,BENTON W C.Vendor selection criteria and methods[J].European Journal of Operational Research,2007,50(1):2.
[13] KANNAN V R,TAN K C.Supplier selection and assessment:their impact on business performance[J].Journal of Supply Chain Management,2002,38(3):11.
[14] KATSIKEAS C S,PAPAROIDAMIS N G,KATSIKEA E.Supply source selection criteria:the impact of supplier performance on distributor performance[J].Industrial Marketing Management,2004,33(8):755.
[15] 刘帅,王红春.基于AHP方法的大数据供应商选择研究[J].物流工程与管理,2016,38(6):88.LIU Shuai,WANG Hongchun.Research on big data supplier selection based on AHP method[J].Logistics Engineering and Management,2016,38(6):88.
[16] 宋华.供应商选择、参与对采购成本管理绩效的影响[J].系统工程理论与实践,2008,28(12):52.SONG Hua.Impact of supplier selection and supplier involvement on purchasing cost management performance[J].System Engineering Theory and Practice,2008,28(12):52.
[17] 邓承贵,蒋玉明,傅静涛.关于供应商选择的综合评价方法研究[J].微计算机信息,2009,25(33):30.DENG Chenggui,JIANG Yuming,FU Jingtao.Research on the comprehensive evaluation approach to vendor selection[J].Microcomputer Information,2009,25(33):30.
[18] 袁宇,关涛,闫相斌,等.基于混合VIKOR方法的供应商选择决策模型[J].控制与决策,2014,29(3):551.YUAN Yu,GUAN Tao,YAN Xiangbin,et al.Based on hybrid VIKOR method decision making model for supplier selection[J].Control and Decision,2014,29(3):551.
[19] 雷星晖,尤筱玥.基于层次分析法支持决策的外包服务供应商绩效评价[J].同济大学学报(自然科学版),2014,42(11):1770.LEI Xinghui,YOU Xiaoyue.Evaluation of outsourcing service providers’ performance on analytic hierarchy process to support decision-making[J].Journal of Tongji University (Natural Science),2014,42(11):1770.
[20] ZADEH L A.Outline of a new approach to the analysis of complex systems and decision processes[J].IEEE Transactions on Systems Man & Cybernetics,1973,3(1):28.
[21] AMIN S H,RAZMI J.An integrated fuzzy model for supplier management:a case study of ISP selection and evaluation[J].Expert Systems with Applications,2009,36(4):8639.
[22] BEVILACQUA M,CIARAPICA F E,GIACCHETTA G.A fuzzy-QFD approach to supplier selection[J].Journal of Purchasing & Supply Management,2006,12(1):14.
[23] 朱宗乾,张诗奎.基于QFD的ERP实施多合作方选择模型研究[J].管理工程学报,2015,29(2):130.ZHU Zongqian,ZHANG Shikui.Multi-partner selection model in ERP implementation based on QFD[J].Journal of Industrial Engineering and Engineering Management,2015,29(2):130.
[24] ASADABADI M R.A customer based supplier selection process that combines quality function deployment,the analytic network process and a Markov chain[J].European Journal of Operational Research,2017,263(3):1049.
[25] ABDOLSHAH M,MORADI M.Fuzzy quality function deployment:an analytical literature review[J].Journal of Industrial Engineering,2013,2013(4):1.
[26] CARRASCO R A,MU?OZ-LEIVA F,SáNCHEZ-FERNáNDEZ J,et al.A model for the integration of e-financial services questionnaires with SERVQUAL scales under fuzzy linguistic modeling[J].Expert Systems with Applications,2012,39(14):11535.
[27] 洪志生,苏强,霍佳震.服务质量管理研究的回顾与现状探析[J].管理评论,2012,24(7):154.HONG Zhisheng,SU Qiang,HUO Jiazhen.Review and analysis of service quality management research[J].Business Review,2012,24(7):154.
[28] NARAYANDAS D,RANGAN V K.Building and sustaining buyer-seller relationships in mature industrial markets[J].Journal of Marketing,2004,68(3):63.
[29] CLAYCOMB C,FRANKWICK G L.Buyers' perspectives of buyer-seller relationship development[J].Industrial Marketing Management,2010,39(2):252.
[30] DWYER F R,SCHURR P H,OH S.Developing buyer-seller relationships[J].Journal of Marketing,1987,51(2):11.