CICARE沟通模式在ICU护患沟通中的应用研究
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摘要
目的探讨CICARE沟通模式在ICU护患沟通中的应用及效果。方法将2017年9月至2018年4月我院ICU的100例患者作为研究对象。按照时间顺序分组,2018年1月至2018年4月的50例患者为观察组,按照CICARE沟通模式进行沟通;2017年9月至2017年12月的50例患者为对照组,按照常规护理进行护患沟通。结果观察组患者对ICU住院期间相关注意事项的知晓度,患者和护士的满意度均显著高于对照组,差异具有统计学意义(p<0.05)。结论 CICARE沟通模式能有效提高护士的沟通能力,提高患者和护士的满意度,值得在临床广泛应用。
Objective To explore the application and effect of CICARE communication mode in ICU nurse-patient communication. Methods A total of 100 patients in ICU of our hospital from September 2017 to April 2018 were included in the study. The 50 patients from January 2018 to April 2018 were divided into observed group and the CICARE communication model was adopted; 50 patients from September 2017 to December 2017 were in the control group and routine nurse-patient communication was adopted. Results Patients' awareness of cautions during ICU stay and satisfaction, and satisfaction of nurses were all significantly higher in the observation group than those in the control group, and the difference was statistically significant(p<0.05). Conclusion The CICARE communication model can effectively improve the communication ability of nurses and improve the satisfaction of patients and nurses, proved to be worthy of wide application in clinical practice.
Objective To explore the application and effect of CICARE communication mode in ICU nurse-patient communication. Methods A total of 100 patients in ICU of our hospital from September 2017 to April 2018 were included in the study. The 50 patients from January 2018 to April 2018 were divided into observed group and the CICARE communication model was adopted; 50 patients from September 2017 to December 2017 were in the control group and routine nurse-patient communication was adopted. Results Patients' awareness of cautions during ICU stay and satisfaction, and satisfaction of nurses were all significantly higher in the observation group than those in the control group, and the difference was statistically significant(p<0.05). Conclusion The CICARE communication model can effectively improve the communication ability of nurses and improve the satisfaction of patients and nurses, proved to be worthy of wide application in clinical practice.
引文
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7宋剑平,金静芬,俞申妹,等.六步标准沟通流程在提高护士沟通能力中的应用研究[J].中华护理杂志,2017,52(1):63-66.
8郭婷婷,王晓霞,位燕,等.六步标准沟通流程在PICU患儿家属沟通中的应用[J].护理学杂志,2018,33(8):50-52.
9何冰杰,王晓燕,王亚娥,等.集束化管理措施在减少ICU患者非计划拔管中的应用研究[J].中华现代护理杂志,2017,23(9):1302-1304.
10吴慧芬.CICARE沟通模式在术前访视中的应用[J].护理学杂志,2014,29(14):43-44.
11杨洁.ICU护理人员层级管理对提高护理质量的作用[J].医院管理论坛,2016,33(3):44-45.
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13谢小红,魏侍萍,陈萍,等.责任护士沟通能力对护患关系的影响[J].护理研究,2016,30(10C):3804-3806.
14路星星,赖粼,刘义兰.护患沟通满意度研究现状[J].护理学杂志,2017,32(13):92-95.
2冯佳,俞申妹,流程化沟通方式在提高护理服务质量中的作用[J].中华护理杂志,2013,48(8):696-698.
3王玮,邬智伟,岳文丽,等.河南省不同等级医院医患关系现状及其影响因素研究[J].中国卫生事业管理,2016,(1):19-21.
4 Wen T,Huang B,Mosley V,et al.Promoting patient-centred care through trainee feedback:assessing residents'C-I-CARE(ARC)program[J].Bmj Quality&Safety,2012,21(3):225-233.
5 Migdal CW,Namavar AA,Mosley VN,et al.Impact of electronic health records on the patient experience in a hospital setting[J].Journal of Hospital Medicine,2015,9(10):627-633.
6 Chuang CC,Lee CC,Wang LK,et al.An innovative nonpharmacological intervention combined with intravenous patient-controlled analgesia increased patient global improvement in pain and satisfaction after major surgery[J].Neuropsychiatric Disease&Treatment,2017,13:1033-1042.
7宋剑平,金静芬,俞申妹,等.六步标准沟通流程在提高护士沟通能力中的应用研究[J].中华护理杂志,2017,52(1):63-66.
8郭婷婷,王晓霞,位燕,等.六步标准沟通流程在PICU患儿家属沟通中的应用[J].护理学杂志,2018,33(8):50-52.
9何冰杰,王晓燕,王亚娥,等.集束化管理措施在减少ICU患者非计划拔管中的应用研究[J].中华现代护理杂志,2017,23(9):1302-1304.
10吴慧芬.CICARE沟通模式在术前访视中的应用[J].护理学杂志,2014,29(14):43-44.
11杨洁.ICU护理人员层级管理对提高护理质量的作用[J].医院管理论坛,2016,33(3):44-45.
12李素英,耿笑微.医务人员在医疗纠纷后的心理状态及应对方式的调查[J].中华现代护理杂志,2008,14(28):2962-2965.
13谢小红,魏侍萍,陈萍,等.责任护士沟通能力对护患关系的影响[J].护理研究,2016,30(10C):3804-3806.
14路星星,赖粼,刘义兰.护患沟通满意度研究现状[J].护理学杂志,2017,32(13):92-95.