社交媒体环境下教师隐性知识共享研究
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摘要
[目的/意义]研究教师的隐性知识如何通过社交媒体得以传递和共享,探讨社交媒体在知识管理中的积极作用。[方法/过程]通过半结构化访谈法,对具有社交媒体使用经验的中学教师进行访谈调查,从社会化、实践、网络化、讲述、信息遭遇等方面分析受访者如何在社交媒体中开展隐性知识共享。[结果/结论]提出了社交媒体隐性知识共享概念模型,揭示各主题之间的相互关系。社会化、实践、网络化和讲述主要促进低隐性度至中隐性度的知识共享(可表达的隐性知识);实践也支持较高隐性度的知识共享(不可表达的隐性知识);信息遭遇比较能促进低隐性度的知识共享,进而使得同化后的知识在内化过程中被转化为隐性知识。社交媒体的社会化、实践、网络化、讲述和信息遭遇等环节,都可能存在隐性到显性、显性到隐性的知识转化与共享。
[Purpose/significance]The paper is to study how the tacit knowledge of teachers can be communicated and shared through social media, and to discuss the positive role of social media in knowledge management. [Method/process]The paper uses the method of semi-structured interviews to interview and investigate middle school teachers who have use experience of social media, and analyzes how the teachers share the tacit knowledge in social media from aspects of socialization, practice, networking, narrative and information encounter.[Result/conclusion]It proposes the conceptual model of sharing tacit knowledge in social media to reveal the interrelationships between every aspect. Socialization, practice, networking and narrative mainly promote the tacit knowledge sharing from low tacit degree to middle tacit degree(which means tacit knowledge is expressible); practice also support higher tacit degree of tacit knowledge sharing(which means tacit knowledge is not expressible); information encounter can promote the tacit knowledge sharing with low tacit degree, and makes the assimilation of knowledge be converted into tacit knowledge in the process of internalization.There are the knowledge conversion and sharing from tacit knowledge to dominant knowledge or the opposite among all links, such as socialization, practice, networking, narrative and information encounter.
[Purpose/significance]The paper is to study how the tacit knowledge of teachers can be communicated and shared through social media, and to discuss the positive role of social media in knowledge management. [Method/process]The paper uses the method of semi-structured interviews to interview and investigate middle school teachers who have use experience of social media, and analyzes how the teachers share the tacit knowledge in social media from aspects of socialization, practice, networking, narrative and information encounter.[Result/conclusion]It proposes the conceptual model of sharing tacit knowledge in social media to reveal the interrelationships between every aspect. Socialization, practice, networking and narrative mainly promote the tacit knowledge sharing from low tacit degree to middle tacit degree(which means tacit knowledge is expressible); practice also support higher tacit degree of tacit knowledge sharing(which means tacit knowledge is not expressible); information encounter can promote the tacit knowledge sharing with low tacit degree, and makes the assimilation of knowledge be converted into tacit knowledge in the process of internalization.There are the knowledge conversion and sharing from tacit knowledge to dominant knowledge or the opposite among all links, such as socialization, practice, networking, narrative and information encounter.
引文
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[18]王滢,邓春平,郭馨梅,等.移动社交媒体对虚拟团队知识共享的作用研究[J].情报理论与实践,2015,38(11):59-63.
[19]赵付春,冯臻.社交媒体对企业知识竞争力的影响:基于小米公司的案例研究[J].科学学与科学技术管理,2016,37(6):33-42.
[20]夏火松,李芳,贺婷婷.基于R的QQ群组中知识共享行为研究[J].情报杂志,2016,35(5):195-200.
[21]温亮明,余波,张妍妍,等.社交媒体用户信息共享影响因素模型构建[J].情报科学,2017(4).
[22]王晰巍,曹茹烨,杨梦晴,等.微信用户信息共享行为影响因素模型及实证研究:基于信息生态视角的分析[J].图书情报工作,2016(15):6-13.
[23]郭宇,王晰巍.移动新媒体对知识共享影响因素实证研究:基于信息生态视角的分析[EB/OL].[2017-11-01].http://sso.gzlib.gov.cn/interlib SSO/goto/76/=c9v-me-mfc-s-9bnl9bm/Conference/8472042.
[24]NILMANTA R.Investigating image usage and tacit knowledge sharing in online communities[J].International Journal of Innovation&Learning,2009,10(4):343-346.
[25]WILLIAMS A J.Transporting tacit supply knowledge in competitive environments:a storytelling perspective[J].International Journal of Procurement Management,2014,7(5):622-638.
[26]ERDELEZ S.Information Encountering:It's More Than Just Bumping into Information[J].Bulletin of the American Society for Information Science&Technology,2005,25(3):26-29.
[27]DINUR A.Tacit knowledge taxonomy and transfer:Case-based research[J].Journal of Behavioral and Applied Management,2011,12(3):246.
[28]KIM S.Networking enablers,constraints and dynamics:a qualitative analysis[J].Career Development International,2013,18(2):120-138.
[29]PANAHI S,WATSON J,PARTRIDGE H.Towards tacit knowledge sharing over social web tools[J].Journal of Knowledge Management,2013,17(3):379-397.
[30]HARRIS R J.Improving tacit knowledge transfer within SMEs through e‐collaboration[J].Journal of European Industrial Training,2009,33(2-3):215-231.
[31]WAGNER H T,WAGNER D,VOLLMAR G.The impact of information technology on knowledge creation[J].Journal of Enterprise Information Management,2014,27(1):31-44.
[32]NONAKA I.A Dynamic Theory of Organizational Knowledge Creation[J].Organization Science,1994,5(1):14-37.
[33]YANG S C,FARN C K.Social capital,behavioural control,and tacit knowledge sharing—A multi-informant design[J].International Journal of Information Management,2009,29(3):210-218.
[34]MCADAM R,MASON B,MCCRORY J.Exploring the dichotomies within the tacit knowledge literature:towards a process of tacit knowing in organizations[J].Journal of Knowledge Management,2007,11(2):43-59.
[2]BERTHON P R,PITT L F,PLANGGER K,et al.Marketing meets Web 2.0,social media,and creative consumers:Implications for international marketing strategy[J].Business Horizons,2012,55(5):261-271.
[3]HONG D,SUH E,KOO C.Developing strategies for overcoming barriers to knowledge sharing based on conversational knowledge management:A case study of a financial company[J].Expert Systems with Applications,2011,38(12):14417-14427.
[4]GRUDIN J.Enterprise Knowledge Management and Emerging Technologies[EB/OL].[2017-11-01].https://www.computer.org/csdl/proceedings/hicss/2006/2507/03/250730057a.pdf.
[5]马秀峰,周洋.促进教师隐性知识共享的策略研究[J].电化教育研究,2008(7):35-39.
[6]MITRI M.Applying tacit knowledge management techniques for performance assessment[J].Computers&Education,2003,41(2):173-189.
[7]HILDRUN J M.Sharing Tacit Knowledge Online:A Case Study of e-Learning in Cisco's Network of System Integrator Partner Firms[J].Industry and Innovation,2009,16(2):197-218.
[8]LOPEZ-NICOLAS C,SOTO-ACOSTA P.Analyzing ICT adoption and use effects on knowledge creation:An empirical investigation in SMEs[J].International Journal of Information Management,2010,30(6):521-528.
[9]FLANAGIN A J.The Elusive Benefits of the Technological Support of Knowledge Management.[J].Management Communication Quarterly,2002,16(2):242-248.
[10]JOHANNESSEN J A,OLAISEN J,OLSEN B.Mismanagement of tacit knowledge:the importance of tacit knowledge,the danger of information technology,and what to do about it[J].International Journal of Information Management,2001,21(1):3-20.
[11]HALDIN-HERRGARD T.Difficulties in diffusion of tacit knowledge in organizations[J].Journal of Intellectual Capital,2000,1(4):357-365.
[12]FORD D P,MASON R M.A Multilevel Perspective of Tensions Between Knowledge Management and Social Media[J].Journal of Organizational Computing and Electronic Commerce,2013,23(1-2):7-33.
[13]PARK J Y,SEONG C S.The Impact of Social Media on the Relationship Between Entrepreneurs’Tacit Knowledge and Creativity[J].Management&Information Systems Review,2016,35(2):255-271.
[14]KAYA T,SAGSAN M.The Impact of Tacit Knowledge Capacity on Social Media:An Empirical Research on Physicians in North Cyprus[EB/OL].[2017-11-01].https://www.researchgate.net/publication/283688049_The_Impact_of_Tacit_Knowledge_Capacity_on_Social_Media_An_Empirical_Res earch_on_Physicians_in_North_Cyprus.
[15]YEN C H.How to unite the power of the masses?Exploring collective stickiness intention in social network sites from the perspective of knowledge sharing[J].Behaviour&Information Technology,2016(2):1-16.
[16]VUORI V,OKKONEN J.Refining information and knowledge by social media applications:Adding value by insight[EB/OL].[2017-11-01].https://www.researchgate.net/publication/239781216_Refining_information_and_knowledge_by_social_media_applications_Adding_value_by_insight.
[17]PI S H,CHOU C H,LIAO H L.A study of Facebook Groups members’knowledge sharing[J].Computers in Human Behavior,2013,29(5):1971-1979.
[18]王滢,邓春平,郭馨梅,等.移动社交媒体对虚拟团队知识共享的作用研究[J].情报理论与实践,2015,38(11):59-63.
[19]赵付春,冯臻.社交媒体对企业知识竞争力的影响:基于小米公司的案例研究[J].科学学与科学技术管理,2016,37(6):33-42.
[20]夏火松,李芳,贺婷婷.基于R的QQ群组中知识共享行为研究[J].情报杂志,2016,35(5):195-200.
[21]温亮明,余波,张妍妍,等.社交媒体用户信息共享影响因素模型构建[J].情报科学,2017(4).
[22]王晰巍,曹茹烨,杨梦晴,等.微信用户信息共享行为影响因素模型及实证研究:基于信息生态视角的分析[J].图书情报工作,2016(15):6-13.
[23]郭宇,王晰巍.移动新媒体对知识共享影响因素实证研究:基于信息生态视角的分析[EB/OL].[2017-11-01].http://sso.gzlib.gov.cn/interlib SSO/goto/76/=c9v-me-mfc-s-9bnl9bm/Conference/8472042.
[24]NILMANTA R.Investigating image usage and tacit knowledge sharing in online communities[J].International Journal of Innovation&Learning,2009,10(4):343-346.
[25]WILLIAMS A J.Transporting tacit supply knowledge in competitive environments:a storytelling perspective[J].International Journal of Procurement Management,2014,7(5):622-638.
[26]ERDELEZ S.Information Encountering:It's More Than Just Bumping into Information[J].Bulletin of the American Society for Information Science&Technology,2005,25(3):26-29.
[27]DINUR A.Tacit knowledge taxonomy and transfer:Case-based research[J].Journal of Behavioral and Applied Management,2011,12(3):246.
[28]KIM S.Networking enablers,constraints and dynamics:a qualitative analysis[J].Career Development International,2013,18(2):120-138.
[29]PANAHI S,WATSON J,PARTRIDGE H.Towards tacit knowledge sharing over social web tools[J].Journal of Knowledge Management,2013,17(3):379-397.
[30]HARRIS R J.Improving tacit knowledge transfer within SMEs through e‐collaboration[J].Journal of European Industrial Training,2009,33(2-3):215-231.
[31]WAGNER H T,WAGNER D,VOLLMAR G.The impact of information technology on knowledge creation[J].Journal of Enterprise Information Management,2014,27(1):31-44.
[32]NONAKA I.A Dynamic Theory of Organizational Knowledge Creation[J].Organization Science,1994,5(1):14-37.
[33]YANG S C,FARN C K.Social capital,behavioural control,and tacit knowledge sharing—A multi-informant design[J].International Journal of Information Management,2009,29(3):210-218.
[34]MCADAM R,MASON B,MCCRORY J.Exploring the dichotomies within the tacit knowledge literature:towards a process of tacit knowing in organizations[J].Journal of Knowledge Management,2007,11(2):43-59.