基于现代服务体系的电力知识管理系统研究及应用
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摘要
目前电力企业营销领域业务繁杂、系统众多,客户知识作为企业的一项关键无形资产,已经成为企业获得竞争力的重要因素。电力知识管理系统的构建不仅能将企业的知识收集、共享、更新融为一体,也能够完成知识管理现代服务体系的迭代管理。在研究电力企业现代服务体系理论的基础上,提出了电力企业知识管理系统体系可以由知识库管理体系、机制支撑体系、知识运营体系、知识图谱体系构建一个知识生态圈,同时设计出知识管理系统架构图,从知识的应用层、服务层以及存储层入手,构建了电力知识管理系统,并根据电力知识管理系统在实际业务中的运用效果进行分析,为进一步提升电力企业知识管理应用水平提供新的方向。
At present,the power company 's marketing business is complicated and numerous. The customer knowledge,as a key intangible asset of a company,customer knowledge has become an important factor for enterprises to gain competitiveness. The construction of the electric power knowledge management system can not only integrate the enterprise's knowledge collection,sharing,and update,but also complete the iterative management of the modern service system of knowledge management. Based on the study of the modern service system theory of power companies,it is proposed that the power enterprise knowledge management system can be constructed from a knowledge base management system,a mechanism support system,a knowledge operation system,and a knowledge map system to construct a knowledge ecosystem,and a knowledge management system can be designed. The architecture diagram starts with the application layer,service layer and storage layer of knowledge,constructs a power knowledge management system,and analyzes the application effect of the power knowledge management system in the actual business to provide new information for further improving the application level of knowledge management in the power company.
At present,the power company 's marketing business is complicated and numerous. The customer knowledge,as a key intangible asset of a company,customer knowledge has become an important factor for enterprises to gain competitiveness. The construction of the electric power knowledge management system can not only integrate the enterprise's knowledge collection,sharing,and update,but also complete the iterative management of the modern service system of knowledge management. Based on the study of the modern service system theory of power companies,it is proposed that the power enterprise knowledge management system can be constructed from a knowledge base management system,a mechanism support system,a knowledge operation system,and a knowledge map system to construct a knowledge ecosystem,and a knowledge management system can be designed. The architecture diagram starts with the application layer,service layer and storage layer of knowledge,constructs a power knowledge management system,and analyzes the application effect of the power knowledge management system in the actual business to provide new information for further improving the application level of knowledge management in the power company.
引文
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[19]谢剑波.大数据技术在文档管理平台上的应用[J].电力大数据,2017,20(09):89-92.XIE Jianbo.The application of big data technology in document management platform[J].Power Systems and Big Data,2017,20(09):89-92.
[2]向波.加强企业知识管理的思考[J].石油化工管理干部学院学报,2009,11(02):30-32.XIANG Bo.Thinking on strengthening management with knowledge in enterprise[J].Journal of Sinopec Management Institute,2009,11(02):30-32.
[3]褚峻.知识管理的资源性分析——基于企业微观层面[J].图书情报知识,2000,(02):7-11.CHU Jun.Resource analysis on the resource of knowledge management:based on the micro-level in enterprise[J].Knowledge of Library and Information Science,2000,(02):7-11.
[4]肖勇.从信息管理透视七代企业管理[J].情报学报,2001,20(02):160-167.XIAO Yong.Seven generations of the enterprise management judged by information management[J].Journal of the China Society for Scientific and Technical Information,2001,20(02):160-167.
[5]马小勇,牛东晓.企业知识管理能力高标定位研究[J].科学学与科学技术管理,2009,30(08):91-94,185.MA Xiaoyong,NIU Dongxiao.Knowledge management capability benchmark for enterprises[J].Science of Science and Management of S.&T,2009,30(08):91-94,185.
[6]储节旺,郭春侠.知识管理学科体系构建研究[J].情报理论与实践,2008,31(06):806-810.CHU Jiewang,GUO Chunxia.Research on the construction of disciplinary system of knowledge management science[J].Information Studies:Theory&Application,2008,31(06):806-810.
[7]陈东锋,吴能全.多业务单元企业的知识传承研究[J].中国人力资源开发,2010,(02):63-66,79.CHEN Dongfeng,WU Nengquan.Study on knowledge inheritance in corporation with multi-service units[J].Human Resource Development of China,2010,(02):63-66,79.
[8]张新华,范宪.识别、构建和保持企业核心竞争力[J].复旦学报(社会科学版),2002,(05):106-111.ZHANG Xinhua,FAN Xian.Identification,formation and maintaining of core competitiveness of an enterprise[J].Fudan Journal(Social Sciences Edition),2002,(05):106-111.
[9]李沁.知识管理对提升发电企业核心竞争力的作用研究[J].华北电力大学学报(自然科学版),2010,37(04):105-108.LI Qin.Research on function of knowledge management to enhance power generation enterprise core competence[J].Journal of North China Electric Power University(Natural Science Edition),2010,37(04):105-108.
[10]刘志远.SZJS银行零售渠道转型策略研究[D].成都:电子科技大学,2016.
[11]漆桂林,高桓,吴天星.知识图谱研究进展[J].情报工程,2017,3(01):4-25.QI Gui Lin,GAO Huan,WU Tian Xing.The research advances of knowledge graph[J].Technology Intelligence Engineering,2017,3(01):4-25.
[12]李敏,程刚.我国企业知识管理系统研究综述[J].科技广场,2007,(08):71-75.LI Min,CHENG Gang.Summary of enterprise knowledge management systems research in China[J].Science Mosaic,2007,(08):71-75.
[13]朱州.企业知识管理平台技术研究及实践[J].贵州电力技术,2013,16(07):58-61.ZHU Zhou.Research and practice on enterprise knowledge management platform[J].Guizhou Electric Power Technology,2013,16(07):58-61.
[14]李孟,曹晟,秦志光.基于Hadoop的小文件存储优化方案[J].电子科技大学学报,2016,45(01):141-145.LI Meng,CAO Sheng,QIN Zhiguang.Storage optimization method of small files based on Hadoop[J].Journal of University of Electronic Science and Technology of China,2016,45(01):141-145.
[15]李依桐.云存储文件系统对比[J].计算机与现代化,2013,(10):138-142,148.LI Yitong.Comparison of file system in cloud storage[J].Computer and Modernization,2013,(10):138-142,148.
[16]许诺.电力企业知识管理体系的构建与应用[J].现代计算机,2017,(03):49-53.XU Nuo.Construction and application of power enterprise knowledge management system[J].Modern Computer,2017,(03):49-53.
[17]陈丽君.电力客户知识管理体系的构建及能力评估[D].太原:太原理工大学,2013.
[18]梁怡青,程伟.基于供电企业资产盘点工作的营销信息化管理系统应用分析[J].内蒙古电力技术,2016,34(05):44-47.LIANG Yiqing,CHENG Wei.Application and analysis of marketing information management system based on power supply enterprise inventory assets[J].Inner Mongolia Electric Power,2016,34(05):44-47.
[19]谢剑波.大数据技术在文档管理平台上的应用[J].电力大数据,2017,20(09):89-92.XIE Jianbo.The application of big data technology in document management platform[J].Power Systems and Big Data,2017,20(09):89-92.