济南市长清区社会药房慢病管理服务水平的评价及初步研究
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摘要
目的调查济南市长清区社会药房慢病管理服务的现状并对其做出评价,探究导致该现状的主要原因。方法采用问卷调查法,通过实地发放问卷,指导代填的方式对长清区的20家社会药房及前往药房购药的90名慢病顾客进行调查。结果本次发放顾客问卷90份,回收有效问卷87份,数据有效率为96.7%;发放店员问卷20份,回收有效问卷20份,数据有效率为100%。结论济南市长清区社会药房慢病管理服务水平仍需提高。此现状需要通过药房完善自身服务,提高自身竞争力和慢病患者学习相关知识,树立健康意识来共同改善。
To explore the current status of chronic disease management service of community pharmacies in Changqing District,as well as the main infuencing factors.A total of 90 chronic disease customers and 20 community pharmacies' clerks were intercepted randomly by questionnaires.The customer questionnaire response rate was 100%,data efficient rate was 96.7%;and the clerk questionnaires response rate was 100%,data efficient rate was 100%.The community pharmacy chronic disease management service needs improvement.Community pharmacies should improve survive and competitiveness.In addition,parients' own efforts are also useful.
To explore the current status of chronic disease management service of community pharmacies in Changqing District,as well as the main infuencing factors.A total of 90 chronic disease customers and 20 community pharmacies' clerks were intercepted randomly by questionnaires.The customer questionnaire response rate was 100%,data efficient rate was 96.7%;and the clerk questionnaires response rate was 100%,data efficient rate was 100%.The community pharmacy chronic disease management service needs improvement.Community pharmacies should improve survive and competitiveness.In addition,parients' own efforts are also useful.
引文
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[11]马震.社会药房慢病管理模式构建研究[D].南京:南京中医药大学,2018.
[2]薛娟,武志昂.我国慢病管理政策的回顾与分析[J].中国合理用药探索,2018,15(6):76-80.
[3]刘先彬,陈海翔.药店慢病管理一本通[M].广东:广东科技出版社,2017.
[4]丁方然,满晓玮,赵璇,等.北京市某区居民社区卫生服务满意度调查及影响因素研究[J].中华全科医学,2016,14(11):1903-1905.
[5]林婷,陈玲玲.福州农村空巢老人生活质量及护理服务需求的现状研究[J].中华护理杂志,2014,49(5):609-612.
[6]谢樱姿,徐翠荣,李国宏,等.护理用药系统满意度调查问卷的研制及信效度分析[J].护士进修杂志,2016,31(19):1733-1737.
[7]戴燕,张雨晨,马洪升,等.日间手术模式接受意愿及满意度调查分析[J].华西医学,2016,31(4):639-641.
[8]郭晓龙,白波,邓虎.社区老年慢病自我管理需求调查与分析[J].中医临床研究,2014,33(6):29-32.
[9]彭红艳.门诊西药房药学服务满意度分析与研究[J].世界最新医学信息文摘,2018,18(67):181.
[10]倪志娟.慢病管理中的慢病门诊护理模式探讨[J].实用临床护理学电子杂志,2018,3(10):171.
[11]马震.社会药房慢病管理模式构建研究[D].南京:南京中医药大学,2018.