在线知识社区群体协作内在机制研究进展
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摘要
【目的/意义】梳理国内外在线知识社区群体协作内在机制方面的研究,以期发现当前研究存在的问题和不足,为进一步深入研究提供参考和借鉴。【方法/过程】通过共现分析、多维尺度分析等文献计量学方法进行文献分析,从用户、内容和社区三个层面对该领域的研究进行论述。【结果/结论】将收集的文献按研究主题分为用户参与机制、用户互动机制、内容质量影响机制、社区运作机制和社区动力机制五个方面,评述现有研究的不足,从研究内容、视角和方法上提出未来可能的研究方向和思路。
【Purpose/significance】This study aims to summarize the research status of internal mechanism of group collaboration in online knowledge community at home and abroad, and to analyze the existing problems and provide references for the future study.【Method/process】We use bibliometrics methods including co-occurrence analysis and multidimensional scale analysis to summarize the current research hotspots on the field, and followed with a systematical and profound analysis from user level, content level and community level.【Result/conclusion】The collected literatures can be classified into five research topics including user participation mechanism, user interaction mechanism, content quality influence mechanism, community operation mechanism and community dynamic mechanism, and we also review the shortcomings of existing research and point out the future research direction from the research content, perspective and method.
【Purpose/significance】This study aims to summarize the research status of internal mechanism of group collaboration in online knowledge community at home and abroad, and to analyze the existing problems and provide references for the future study.【Method/process】We use bibliometrics methods including co-occurrence analysis and multidimensional scale analysis to summarize the current research hotspots on the field, and followed with a systematical and profound analysis from user level, content level and community level.【Result/conclusion】The collected literatures can be classified into five research topics including user participation mechanism, user interaction mechanism, content quality influence mechanism, community operation mechanism and community dynamic mechanism, and we also review the shortcomings of existing research and point out the future research direction from the research content, perspective and method.
引文
1 吉本斯,陈洪捷,沈文钦.知识生产新模式[M].北京:北京大学出版社,2011:1-3.
2 黄令贺,朱庆华.网络百科用户贡献行为研究综述[J].图书情报工作,2013,57(22):138-144.
3 Halfaker A, Geiger R S, Morgan J T, et al. The rise and decline of an open collaboration system:How Wikipedia’s reaction to popularity is causing its decline[J]. American Behavioral Scientist, 2013,57(5):664-688.
4 赵涛.网络时代知识生产方式转型研究[D].南京:南京大学,2013.
5 Shah C, Kitzie V, Choi E. Modalities, motivations,and materials–investigating traditional and social online Q&A services[J]. Journal of Information Science,2014,40(5):669-687.
6 翟羽佳,张鑫,王芳.在线健康社区中的用户参与行为—以“百度戒烟吧”为例[J].图书情报工作,2017,61(7):75-82.
7 陈娟,高杉,邓胜利.社会化问答用户特征识别与行为动机分析——以“知乎”为例[J].情报科学,2017,35(5):69-74,80.
8 许博.网络百科全书管理机制与公众参与行为研究[J].图书情报知识,2011,(3):10-15.
9 Lou J, Fang Y, Lim K H, et al. Contributing high quantity and quality knowledge to online Q&A communities[J]. Journal of the American Society for Information Science and Technology,2013,64(2):356-371.
10 万莉,程慧平.基于自我决定理论的虚拟知识社区用户持续知识贡献行为动机研究[J].情报科学,2016,34(10):15-19.
11 Alajmi B M. The intention to share:psychological investigation of knowledge sharing behaviour in online communities[J]. Journal of Information&Knowledge Management,2012,11(3):1250022.
12 Chen Y, Hew K F. Online Knowledge-Sharing Motivators of Top Contributors in 30 Q&A Sites[M]. US:New Media for Educational Change. Springer,2018:43-57.
13 Iglesias-Pradas S, Hernández-Garcíaá, Fernández-Cardador P. Social factors'influences on corporate wiki acceptance and use[J]. Journal of Business Research,2015,68(7):1481-1487.
14 龚立群,方洁.虚拟团队中知识提供者的知识共享动机及其激励机制研究[J].图书情报工作,2013,57(12):129-135,148.
15 Chang H H, Chuang S S. Social capital and individual motivations on knowledge sharing:Participant involvement as a moderator[J]. Information&Management,2011,48(1):9-18.
16 Zhang X, Liu S, Chen X, et al. Social capital, motivations,and knowledge sharing intention in health Q&A communities[J]. Management Decision,2017,55(7):1536-1557.
17 甘春梅,王伟军.在线科研社区中知识交流与共享:MOA视角[J].图书情报工作,2014,58(2):53-58.
18 赵宇翔,朱庆华. Web2.0环境下影响用户生成内容的主要动因研究[J].中国图书馆学报,2009,(5):107-116.
19 赵宇翔,朱庆华. Web2.0环境下影响用户生成内容动因的实证研究—以土豆网为例[J].情报学报,2010,29(3):449-459.
20 Wang W T, Wei Z H. Knowledge sharing in wiki communities:An empirical study[J]. Online Information Review,2011,35(5):799-820.
21 郑大庆,李俊超,黄丽华.“3Q”大战背景下的软件持续使用研究:基于修订的“期望-确认”模型[J].中国管理科学,2014,22(9):123-132.
22 Jin X L, Zhou Z, Lee M K O, et al. Why users keep answering questions in online question answering communities:A theoretical and empirical investigation[J]. International Journal of Information Management,2013,33(1):93-104.
23 金晓玲,汤振亚,周中允,等.用户为什么在问答社区中持续贡献知识?:积分等级的调节作用[J].管理评论,2013,26(12):138-146.
24 Lai C Y, Yang H L. The reasons why people continue editing Wikipedia content–task value confirmation perspective[J]. Behaviour&Information Technology,2014,33(12):1371-1382.
25 Xian G, Shengli D. Understanding the factors influencing user intention to continue contributing knowledge in social Q&A communities[J]. Journal of Data and Information Science,2013,6(3):75-90.
26 Mani P. Wikipedia editors do it for fun:First results of our2011 editor survey[EB/OL]. https://blog.wikimedia.org/2011/06/10/wikipedia-editors-do-it-for-fun-first-resul ts-of-our-2011-editor-survey/, 2018-04-10.
27 徐孝娟,赵宇翔,朱庆华.社交网站用户流失行为理论基础及影响因素探究[J].图书情报工作,2016,60(4):134-141.
28 徐孝娟,赵宇翔,朱庆华,等.社交网站中用户流失要素的理论探讨及实证分析[J].信息系统学报,2013,(2):83-97.
29 Asadi S, Ghafghazi S, Jamali H R. Motivating and discouraging factors for Wikipedians the case study of Persian Wikipedia[J]. Library Review,2013,62(5):237-252.
30 Wu Y L, Tao Y H, Li C P, et al. User-switching behavior in social network sites:A model perspective with drilldown analyses[J]. Computers in Human Behavior,2014,(33):92-103.
31 Laniado D, Tasso R. Co-authorship 2.0:Patterns of collaboration in Wikipedia[C]//Proceedings of The 22nd ACM Conference on Hypertext and Hypermedia,2011:201-210.
32 刘佩,林如鹏.网络问答社区“知乎”的知识分享与传播行为研究[J].图书情报知识,2015,(6):109-119.
33 Yasseri T, Kertész J. Value production in a collaborative environment[J]. Journal of Statistical Physics,2013,151(3-4):414-439.
34 Yasseri T, Sumi R, Rung A, et al. Dynamics of conflicts in Wikipedia[J]. PloS One,2012,7(6):e38869.
35 罗双玲,麻佩,王瑞新,等.一个维基百科编辑冲突动力学模型[J].科研管理,2017,38(11):18-26.
36 Viégas F B, Wattenberg M, Dave K. Studying cooperation and conflict between authors with history flow visualizations[C]//Proceedings of The SIGCHI Conference on Human Factors in Computing Systems,2004:575-582.
37 Borra E, Weltevrede E, Ciuccarelli P, et al. Contropediathe analysis and visualization of controversies in Wikipedia articles[C]//Proceedings of The International Symposium on Open Collaboration,2014:34-43.
38 Wu K, Zhu Q, Vassileva J, et al. Does conflict matter in the success of mass collaboration? Investigating antecedents and consequence of conflict in Wikipedia[J]. Chinese Journal of Library and Information Science,2012,5(1):34-50.
39 de Melo B J, Hirata C M. Applying conflict management process to wiki communities[C]//International Conference on Enterprise Information Systems. Springer Berlin Heidelberg,2011:333-348.
40 Filippova A, Cho H. The effects and antecedents of conflict in free and open source software development[C]//Proceedings of The 19th ACM Conference on ComputerSupported Cooperative Work&Social Computing,2016:705-716.
41 Arazy O, Nov O, Ortega F. The Wikipedia world is not flat:on the organizational structure of online production communities[C]//Proceedings of the 22nd European Conference on Information Systems,2014:1-15.
42 张薇薇,王昊,朱晓东.互联网用户协同创作与内容共享的活动系统研究[J].中国图书馆学报,2011,(4):27-37.
43 Arazy O, Nov O, Patterson R, et al. Information quality in Wikipedia:The effects of group composition and task conflict[J]. Journal of Management Information Systems,2011,27(4):71-98.
44 Kane G C, Ransbotham S. Research note—content and collaboration:An affiliation network approach to information quality in online peer production communities[J]. Information Systems Research,2016,27(2):424-439.
45 Ransbotham S, Kane G C, Lurie N H. Network characteristics and the value of collaborative user-generated content[J]. Marketing Science,2012,31(3):387-405.
46 Robert L P, Romero D M. The influence of diversity and experience on the effects of crowd size[J]. Journal of the Association for Information Science and Technology,2017,68(2):321-332.
47 Kane G C. A multimethod study of information quality in wiki collaboration[J]. ACM Transactions on Management Information Systems,2011,2(1):4.
48 Joo J, Normatov I. Determinants of collective intelligence quality:comparison between wiki and Q&A services in English and Korean users[J]. Service Business,2013,7(4):687-711.
49 Arazy O, Yeo L, Nov O. Stay on the Wikipedia task:When task-related disagreements slip into personal and procedural conflicts[J]. Journal of the American Society for Information Science and Technology,2013,64(8):1634-1648.
50 Hasan D D, AndréG M, Cristo M, et al. Automatic quality assessment of content created collaboratively by web communities:a case study of Wikipedia[C]//Proceedings of The 9th ACM/IEEE-CS Joint Conference on Digital Libraries,2009:295-304.
51 Stvilia B, Gasser L, Twidale M B, et al. A framework for information quality assessment[J]. Journal of the Association for Information Science and Technology,2007,58(12):1720-1733.
52 Butler S, Wermelinger M, Yu Y, et al. Exploring the influence of identifier names on code quality:An empirical study[C]//Proceedings of The 14th European Conference on.on Software Maintenance and Reengineering,2010:156-165.
53 Midha V, Palvia P. Factors affecting the success of open source software[J]. Journal of Systems and Software,2012,85(4):895-905.
54 Subramaniam C, Sen R, Nelson M L. Determinants of open source software project success:A longitudinal study[J]. Decision Support Systems,2009,46(2):576-585.
55 Ingawale M, Dutta A, Roy R, et al. Network analysis of user generated content quality in Wikipedia[J]. Online Information Review,2013,37(4):602-619.
56 Ram S, Liu J. Internal bonding, external bridging and functional diversity:impact of social capital on the quality of Wikipedia articles[C]//Proceedings of The 21st Workshop on Information Technologies&Systems Meetings,2011:1-6.
57 Cress U, Kimmerle J. A systemic and cognitive view on collaborative knowledge building with wikis[J]. International Journal of Computer-Supported Collaborative Learning,2008,3(2):105-122.
58 Cress U, Held C, Kimmerle J. The collective knowledge of social tags:Direct and indirect influences on navigation,learning, and information processing[J]. Computers&Education,2013,60(1):59-73.
59 Kimmerle J, Moskaliuk J, Oeberst A, et al. Learning and collective knowledge construction with social media:A process-oriented perspective[J]. Educational Psychologist,2015,50(2):120-137.
60 Oeberst A, Halatchliyski I, Kimmerle J, et al. Knowledge construction in Wikipedia:A systemic-constructivist analysis[J]. Journal of the Learning Sciences,2014,23(2):149-176.
61 Ang C S, Zaphiris P, Wilson S. A case study analysis of a constructionist knowledge building community with activity theory[J]. Behaviour&Information Technology,2011,30(5):537-554.
62 楚林,王忠义,夏立新.网络问答社区的知识生态系统研究[J].图书情报工作,2016,60(14):47-55.
63 裘江南,杨畅,李灵.在线知识社区知识系统与社会系统序化规律研究—以Wikipedia为例[J].情报科学,2017,35(5):8-14.
64 马费成,夏永红.基于CAS理论的维基百科序化机制研究[J].图书馆论坛,2008,28(6):85-92.
65 Li X. The mechanism of spontaneous order in online knowledge sharing community:Taking Wikipedia as an example[C]//Proceedings of The 2nd International Symposium on Computer, Communication, Control and Automation,2013:321-326.
66 李鹏. Web 2.0环境中用户生成内容的自组织[J].图书情报工作,2012,56(16):119-126.
67 Kimmerle J, Moskaliuk J, Cress U, et al. A systems theoretical approach to online knowledge building[J]. AI&Society,2011,26(1):49-60.
68 Jafari M, Hesamamiri R, Sadjadi J, et al. Assessing the dynamic behavior of online Q&A knowledge markets:A system dynamics approach[J]. Program,2012,46(3):341-360.
69 李志宏,王娜.大众生产系统发展动力机制建模—基于系统动力学方法[J].科学学研究,2012,30(2):232-240.
70 Li Z, Shao M, Cheng Y. Analysis and simulation of the system dynamics model of the peer production-taking Baidu encyclopedia as an example[J]. Open Journal of Social Sciences,2015,3(1):13-23.
71 Otto P, Simon M. Dynamic perspectives on social characteristics and sustainability in online community networks[J].System Dynamics Review,2008,24(3):321-347.
2 黄令贺,朱庆华.网络百科用户贡献行为研究综述[J].图书情报工作,2013,57(22):138-144.
3 Halfaker A, Geiger R S, Morgan J T, et al. The rise and decline of an open collaboration system:How Wikipedia’s reaction to popularity is causing its decline[J]. American Behavioral Scientist, 2013,57(5):664-688.
4 赵涛.网络时代知识生产方式转型研究[D].南京:南京大学,2013.
5 Shah C, Kitzie V, Choi E. Modalities, motivations,and materials–investigating traditional and social online Q&A services[J]. Journal of Information Science,2014,40(5):669-687.
6 翟羽佳,张鑫,王芳.在线健康社区中的用户参与行为—以“百度戒烟吧”为例[J].图书情报工作,2017,61(7):75-82.
7 陈娟,高杉,邓胜利.社会化问答用户特征识别与行为动机分析——以“知乎”为例[J].情报科学,2017,35(5):69-74,80.
8 许博.网络百科全书管理机制与公众参与行为研究[J].图书情报知识,2011,(3):10-15.
9 Lou J, Fang Y, Lim K H, et al. Contributing high quantity and quality knowledge to online Q&A communities[J]. Journal of the American Society for Information Science and Technology,2013,64(2):356-371.
10 万莉,程慧平.基于自我决定理论的虚拟知识社区用户持续知识贡献行为动机研究[J].情报科学,2016,34(10):15-19.
11 Alajmi B M. The intention to share:psychological investigation of knowledge sharing behaviour in online communities[J]. Journal of Information&Knowledge Management,2012,11(3):1250022.
12 Chen Y, Hew K F. Online Knowledge-Sharing Motivators of Top Contributors in 30 Q&A Sites[M]. US:New Media for Educational Change. Springer,2018:43-57.
13 Iglesias-Pradas S, Hernández-Garcíaá, Fernández-Cardador P. Social factors'influences on corporate wiki acceptance and use[J]. Journal of Business Research,2015,68(7):1481-1487.
14 龚立群,方洁.虚拟团队中知识提供者的知识共享动机及其激励机制研究[J].图书情报工作,2013,57(12):129-135,148.
15 Chang H H, Chuang S S. Social capital and individual motivations on knowledge sharing:Participant involvement as a moderator[J]. Information&Management,2011,48(1):9-18.
16 Zhang X, Liu S, Chen X, et al. Social capital, motivations,and knowledge sharing intention in health Q&A communities[J]. Management Decision,2017,55(7):1536-1557.
17 甘春梅,王伟军.在线科研社区中知识交流与共享:MOA视角[J].图书情报工作,2014,58(2):53-58.
18 赵宇翔,朱庆华. Web2.0环境下影响用户生成内容的主要动因研究[J].中国图书馆学报,2009,(5):107-116.
19 赵宇翔,朱庆华. Web2.0环境下影响用户生成内容动因的实证研究—以土豆网为例[J].情报学报,2010,29(3):449-459.
20 Wang W T, Wei Z H. Knowledge sharing in wiki communities:An empirical study[J]. Online Information Review,2011,35(5):799-820.
21 郑大庆,李俊超,黄丽华.“3Q”大战背景下的软件持续使用研究:基于修订的“期望-确认”模型[J].中国管理科学,2014,22(9):123-132.
22 Jin X L, Zhou Z, Lee M K O, et al. Why users keep answering questions in online question answering communities:A theoretical and empirical investigation[J]. International Journal of Information Management,2013,33(1):93-104.
23 金晓玲,汤振亚,周中允,等.用户为什么在问答社区中持续贡献知识?:积分等级的调节作用[J].管理评论,2013,26(12):138-146.
24 Lai C Y, Yang H L. The reasons why people continue editing Wikipedia content–task value confirmation perspective[J]. Behaviour&Information Technology,2014,33(12):1371-1382.
25 Xian G, Shengli D. Understanding the factors influencing user intention to continue contributing knowledge in social Q&A communities[J]. Journal of Data and Information Science,2013,6(3):75-90.
26 Mani P. Wikipedia editors do it for fun:First results of our2011 editor survey[EB/OL]. https://blog.wikimedia.org/2011/06/10/wikipedia-editors-do-it-for-fun-first-resul ts-of-our-2011-editor-survey/, 2018-04-10.
27 徐孝娟,赵宇翔,朱庆华.社交网站用户流失行为理论基础及影响因素探究[J].图书情报工作,2016,60(4):134-141.
28 徐孝娟,赵宇翔,朱庆华,等.社交网站中用户流失要素的理论探讨及实证分析[J].信息系统学报,2013,(2):83-97.
29 Asadi S, Ghafghazi S, Jamali H R. Motivating and discouraging factors for Wikipedians the case study of Persian Wikipedia[J]. Library Review,2013,62(5):237-252.
30 Wu Y L, Tao Y H, Li C P, et al. User-switching behavior in social network sites:A model perspective with drilldown analyses[J]. Computers in Human Behavior,2014,(33):92-103.
31 Laniado D, Tasso R. Co-authorship 2.0:Patterns of collaboration in Wikipedia[C]//Proceedings of The 22nd ACM Conference on Hypertext and Hypermedia,2011:201-210.
32 刘佩,林如鹏.网络问答社区“知乎”的知识分享与传播行为研究[J].图书情报知识,2015,(6):109-119.
33 Yasseri T, Kertész J. Value production in a collaborative environment[J]. Journal of Statistical Physics,2013,151(3-4):414-439.
34 Yasseri T, Sumi R, Rung A, et al. Dynamics of conflicts in Wikipedia[J]. PloS One,2012,7(6):e38869.
35 罗双玲,麻佩,王瑞新,等.一个维基百科编辑冲突动力学模型[J].科研管理,2017,38(11):18-26.
36 Viégas F B, Wattenberg M, Dave K. Studying cooperation and conflict between authors with history flow visualizations[C]//Proceedings of The SIGCHI Conference on Human Factors in Computing Systems,2004:575-582.
37 Borra E, Weltevrede E, Ciuccarelli P, et al. Contropediathe analysis and visualization of controversies in Wikipedia articles[C]//Proceedings of The International Symposium on Open Collaboration,2014:34-43.
38 Wu K, Zhu Q, Vassileva J, et al. Does conflict matter in the success of mass collaboration? Investigating antecedents and consequence of conflict in Wikipedia[J]. Chinese Journal of Library and Information Science,2012,5(1):34-50.
39 de Melo B J, Hirata C M. Applying conflict management process to wiki communities[C]//International Conference on Enterprise Information Systems. Springer Berlin Heidelberg,2011:333-348.
40 Filippova A, Cho H. The effects and antecedents of conflict in free and open source software development[C]//Proceedings of The 19th ACM Conference on ComputerSupported Cooperative Work&Social Computing,2016:705-716.
41 Arazy O, Nov O, Ortega F. The Wikipedia world is not flat:on the organizational structure of online production communities[C]//Proceedings of the 22nd European Conference on Information Systems,2014:1-15.
42 张薇薇,王昊,朱晓东.互联网用户协同创作与内容共享的活动系统研究[J].中国图书馆学报,2011,(4):27-37.
43 Arazy O, Nov O, Patterson R, et al. Information quality in Wikipedia:The effects of group composition and task conflict[J]. Journal of Management Information Systems,2011,27(4):71-98.
44 Kane G C, Ransbotham S. Research note—content and collaboration:An affiliation network approach to information quality in online peer production communities[J]. Information Systems Research,2016,27(2):424-439.
45 Ransbotham S, Kane G C, Lurie N H. Network characteristics and the value of collaborative user-generated content[J]. Marketing Science,2012,31(3):387-405.
46 Robert L P, Romero D M. The influence of diversity and experience on the effects of crowd size[J]. Journal of the Association for Information Science and Technology,2017,68(2):321-332.
47 Kane G C. A multimethod study of information quality in wiki collaboration[J]. ACM Transactions on Management Information Systems,2011,2(1):4.
48 Joo J, Normatov I. Determinants of collective intelligence quality:comparison between wiki and Q&A services in English and Korean users[J]. Service Business,2013,7(4):687-711.
49 Arazy O, Yeo L, Nov O. Stay on the Wikipedia task:When task-related disagreements slip into personal and procedural conflicts[J]. Journal of the American Society for Information Science and Technology,2013,64(8):1634-1648.
50 Hasan D D, AndréG M, Cristo M, et al. Automatic quality assessment of content created collaboratively by web communities:a case study of Wikipedia[C]//Proceedings of The 9th ACM/IEEE-CS Joint Conference on Digital Libraries,2009:295-304.
51 Stvilia B, Gasser L, Twidale M B, et al. A framework for information quality assessment[J]. Journal of the Association for Information Science and Technology,2007,58(12):1720-1733.
52 Butler S, Wermelinger M, Yu Y, et al. Exploring the influence of identifier names on code quality:An empirical study[C]//Proceedings of The 14th European Conference on.on Software Maintenance and Reengineering,2010:156-165.
53 Midha V, Palvia P. Factors affecting the success of open source software[J]. Journal of Systems and Software,2012,85(4):895-905.
54 Subramaniam C, Sen R, Nelson M L. Determinants of open source software project success:A longitudinal study[J]. Decision Support Systems,2009,46(2):576-585.
55 Ingawale M, Dutta A, Roy R, et al. Network analysis of user generated content quality in Wikipedia[J]. Online Information Review,2013,37(4):602-619.
56 Ram S, Liu J. Internal bonding, external bridging and functional diversity:impact of social capital on the quality of Wikipedia articles[C]//Proceedings of The 21st Workshop on Information Technologies&Systems Meetings,2011:1-6.
57 Cress U, Kimmerle J. A systemic and cognitive view on collaborative knowledge building with wikis[J]. International Journal of Computer-Supported Collaborative Learning,2008,3(2):105-122.
58 Cress U, Held C, Kimmerle J. The collective knowledge of social tags:Direct and indirect influences on navigation,learning, and information processing[J]. Computers&Education,2013,60(1):59-73.
59 Kimmerle J, Moskaliuk J, Oeberst A, et al. Learning and collective knowledge construction with social media:A process-oriented perspective[J]. Educational Psychologist,2015,50(2):120-137.
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