真实型领导对医护人员工作满意度的影响:领导认同和情绪智力的作用
|
摘要
与以往基于社会交换、社会心理和社会比较视角的研究不同,文章基于社会认同和情绪能力视角,考察了下属对领导的认同在真实型领导与医护人员工作满意度关系中的中介作用,以及下属的情绪智力在这一过程中的调节作用。以351名医护人员为研究对象,结果发现:(1)真实型领导会增加下属对领导的认同,并通过领导认同的中介作用对工作满意度产生影响;(2)情绪智力会调节真实型领导与领导认同的关系,表现为对高情绪智力的下属来说,真实型领导对领导认同的正向影响相对更强。文章从新的理论视角解释了真实型领导的作用,揭示了真实型领导影响医护人员工作满意度的内在机制和作用条件。
Most of previous researches try to explain the mechanism of authentic leadership from three perspectives: social exchange theory,social psychological theory and social comparative theory. Drawing on social identity theory and emotional abilities model,this study investigated the mediating role of the follower's identification with the leader between the relationship of authentic leadership and medical staff's job satisfaction in a sample of 351 medical staff.The results indicated that:( 1) leader identification mediated the relationship between authentic leadership and medical staff's job satisfaction.( 2) emotional intelligence moderated the relation between authentic leadership and leader identification in such a way that authentic leadership demonstrated stronger positive influence on leader identification for followers higher in emotional intelligence. In total,the study investigated the process of authentic leadership from a new theoretical perspective,and revealed some new underlying mechanism and boundaries condition between authentic leadership and medical staff's job satisfaction.
Most of previous researches try to explain the mechanism of authentic leadership from three perspectives: social exchange theory,social psychological theory and social comparative theory. Drawing on social identity theory and emotional abilities model,this study investigated the mediating role of the follower's identification with the leader between the relationship of authentic leadership and medical staff's job satisfaction in a sample of 351 medical staff.The results indicated that:( 1) leader identification mediated the relationship between authentic leadership and medical staff's job satisfaction.( 2) emotional intelligence moderated the relation between authentic leadership and leader identification in such a way that authentic leadership demonstrated stronger positive influence on leader identification for followers higher in emotional intelligence. In total,the study investigated the process of authentic leadership from a new theoretical perspective,and revealed some new underlying mechanism and boundaries condition between authentic leadership and medical staff's job satisfaction.
引文
崔勋,张义明,瞿皎姣(2012).劳动关系氛围和员工工作满意度:组织承诺的调节作用.南开管理评论,15(2),19-30.
崔玉玲,王平,吉峰(2013).精神科医护人员工作满意度和组织承诺的关系.中国健康心理学杂志,21(7),1018-1021.
韩翼,杨百寅(2011).真实型领导、心理资本与员工创新行为:领导成员交换的调节作用.管理世界,(12),78-86.
韩翼,杨百寅(2009).真实型领导:理论、测量与最新研究进展.科学学与科学技术管理,30(2),170-175.
黄逸群(2007).创业女性工作家庭平衡及其对绩效影响机制研究.博士学位论文,浙江大学.
李文东,时勘,何丹,庄锦英,梁建春,徐建平(2008).工作满意度、情感承诺和工作投入对工作技能评价结果的影响.中国工商管理研究前沿,39(1),146-154.
李晔,张文慧,龙立荣(2015).自我牺牲型领导对下属工作绩效的影响机制---战略定向与领导认同的中介作用.心理学报,47(5),653-662.
温忠麟,叶宝娟(2014).有调节的中介模型检验方法:竞争还是替补.心理学报,46(5),714-726.
谢家玲,尹学琼,李蓉,陈科,刘红,刘世华(2013).医护人员职业倦怠与应对方式.中国健康心理学杂志,21(8),1198-1200.
姚春序,刘艳林(2013).魅力型领导与下属工作投入:双维认同构念的中介机制.心理科学,(4),942-948.
杨玉文,李慧明,翟庆国(2010).情感、工作满意度及幸福感的关系研究.软科学,24(2),140-144.
尹俊,王辉,黄鸣鹏(2012).授权赋能领导行为对员工内部人身份感知的影响:基于组织的自尊的调节作用.心理学报,44(10),1371-1382.
周浩,龙立荣(2004).共同方法偏差的统计检验与控制方法.心理科学进展,12(6),942-950.
张辉华,黄婷婷(2015).情绪智力对绩效的作用机制---以团队信任感知和朋友网络中心为连续中介.南开管理评论,18(3),141-150.
Amundsen,S.,&yvind L.Martinsen.(2014).Empowering leadership:construct clarification,conceptualization,and validation of a new scale.Leadership Quarterly,25(3),487-511.
Bauer,D.J.,Preacher,K.J.,&Gil,K.M.(2006).Conceptualizing and testing random indirect effects and moderated mediation in multilevel models:new procedures and recommendations.Psychological Methods,11(2),142.
Boudrias,J.S.,Brunet,L.,Morin,D.,Civita,M.D.,&Savoie,A.,et al.(2014).Authentic leadership and psychological well-being at work of nurses:the mediating role of work climate at the individual level of analysis.Burnout Research,1(2),90-101.
Bruce J.Avolio,&William L.Gardner.(2017).Authentic leadership development:getting to the root of positive forms of leadership.IEEE Engineering Management Review,45(3),84-102.
Collins,B.J.,Burrus,C.J.,&Meyer,R.D.(2014).Gender differences in the impact of leadership styles on subordinate embeddedness and job satisfaction.Leadership Quarterly,25(4),660-671.
Crick,N.R.,&Dodge,K.A.(1994).A review and reformulation of social information-processing mechanisms in children's social adjustment.Psychological Bulletin,115(1),74-101.
Fang,P.,Luo,Z.,&Zi,F.(2015).What is the job satisfaction and active participation of medical staff in public hospital reform:a study in hubei province of China.Human Resources for Health,13(1),34.
Fangjun,Li.(2014).Authentic leadership,traditionality,and interactional justice in the Chinese context.Management&Organization Review,10(2),249-273.
Gooty,J.,Connelly,S.,Griffith,J.,&Gupta,A.(2010).Leadership,affect and emotions:A state of the science review.Leadership Quarterly,21(6),979-1004.
Gu,Q.,Tang,L.P.,&Jiang,W.(2015).Does moral leadership enhance employee creativity?employee identification with leader and leader-member exchange(LMX)in the Chinese context.Journal of Business Ethics,126(3),513-529.
Gunderman,R.B.,&Maas,M.(2014).Authentic leadership.Journal of the American College of Radiology,11(5),518-9.
Hur,Y.H.,Berg,P.T.V.D.,&Wilderom,C.P.M.(2011).Transformational leadership as a mediator between emotional intelligence and team outcomes.Leadership Quarterly,22(4),591-603.
Hsieh,H.H.,&Huang,J.T.(2017).Core self-evaluations and job and life satisfaction:The mediating and moderated mediating role of job insecurity.Journal of Psychology,151(3),282.
Intan,R.,Munir,S.,Ramlee,A.,Rahman,A.,Md,&Malik.(2012).Relationship between transformational leadership and employees'job satisfaction among the academic staff.International Congress on Interdisciplinary Business and Social Science,65(2),885-890.
Jin,W.C.,Sy,T.,&Jin,N.C.(2012).Team emotional intelligence and performance interactive dynamics between leaders and members.Small Group Research,43(1),75-104.
Knippenberg,D.V.(2000).Work motivation and performance:a social identity perspective.Applied Psychology An International Review,49(3),357-371.
Linjuan Rita Men,&Don Stacks.(2014).The effects of authentic leadership on strategic internal communication and employee-organization relationships.Journal of Public Relations Research,26(4),301-324.
Luhrmann,T.,&Eberl,P.(2007).Leadership and identity construction:reframing the leader-follower interaction from an identity theory perspective.Leadership,3(1),115-127.
Peterson,S.J.,Walumbwa,F.O.,Avolio,B.J.,&Hannah,S.T.(2014).Retraction notice to:“the relationship between authentic leadership and follower job performance:The mediating role of follower positivity in extreme contexts”.Leadership Quarterly,25(6),1183-1184.
Podsakoff,P.M.,Mackenzie,S.B.,Lee,J.Y.,&Podsakoff,N.P.(2003).Common method biases in behavioral research:A critical review of the literature and recommended remedies.Journal Applied Psychology,88(5),879-903.
Pohl,S.,&Galletta,M.(2017).The role of supervisor emotional support on individual job satisfaction:A multilevel analysis.Applied Nursing Research,33,61-66.
Riketta,M.(2005).Organizational identification:A meta-analysis.Journal of Vocational Behavior,66(2),358-384.
Salovey,P.,&Mayer,J.D.(1990).Emotional intelligence.Imagination Cognition&Personality,9(6),217-236.
Schutte,N.S.,Malouff,J.M.,Thorsteinsson,E.B.,Bhullar,N.,&Rooke,S.E.(2007).A meta-analytic investigation of the relationship between emotional intelligence and health.Personality&Individual Differences,42(6),921-933.
Serban,A.,Yammarino,F.J.,Dionne,S.D.,Kahai,S.S.,Hao,C.,Mchugh,K.A.,...Peterson,D.R.(2015).Leadership emergence in face-to-face and virtual teams:A multi-level model with agent-based simulations,quasi-experimental and experimental tests.Leadership Quarterly,26(3),402-418.
Shamir,B.,Zakay,E.,Breinin,E.,&Popper,M.(1998).Correlates of charismatic leader behavior in military units:subordinates'attitudes,unit characteristics,and superiors'appraisals of leader performance.Academy of Management Journal,41(4),387-409.
Tavakkol,M.,&Janani,H.(2015).The relationship between transformational leadership and job satisfaction.Educational Management Administration&Leadership,42(6),903-918.
Toothaker,L.E.(1994).Multiple regression:Testing and interpreting interactions.Evaluation Practice,45(1),119-120.
Walumbwa,F.O.,Avolio,B.J.,Gardner,W.L.,Wernsing,T.S.,&Peterson,S.J.(2008).Authentic leadership:Development and validation of a theory-based measure.Journal of Management,34(1),89-126.
Wong,C.S.,&Law,K.S.(2002).Development of an emotional intelligence instrument and an investigation of its relationship with leader and follower performance and attitudes.Leadership Quarterly,13(1),1-32.
Zeidner,M.,Matthews,G.,&Roberts,R.D.(2004).Emotional intelligence in the workplace:A critical review.Applied Psychology,53(3),371-399.
崔玉玲,王平,吉峰(2013).精神科医护人员工作满意度和组织承诺的关系.中国健康心理学杂志,21(7),1018-1021.
韩翼,杨百寅(2011).真实型领导、心理资本与员工创新行为:领导成员交换的调节作用.管理世界,(12),78-86.
韩翼,杨百寅(2009).真实型领导:理论、测量与最新研究进展.科学学与科学技术管理,30(2),170-175.
黄逸群(2007).创业女性工作家庭平衡及其对绩效影响机制研究.博士学位论文,浙江大学.
李文东,时勘,何丹,庄锦英,梁建春,徐建平(2008).工作满意度、情感承诺和工作投入对工作技能评价结果的影响.中国工商管理研究前沿,39(1),146-154.
李晔,张文慧,龙立荣(2015).自我牺牲型领导对下属工作绩效的影响机制---战略定向与领导认同的中介作用.心理学报,47(5),653-662.
温忠麟,叶宝娟(2014).有调节的中介模型检验方法:竞争还是替补.心理学报,46(5),714-726.
谢家玲,尹学琼,李蓉,陈科,刘红,刘世华(2013).医护人员职业倦怠与应对方式.中国健康心理学杂志,21(8),1198-1200.
姚春序,刘艳林(2013).魅力型领导与下属工作投入:双维认同构念的中介机制.心理科学,(4),942-948.
杨玉文,李慧明,翟庆国(2010).情感、工作满意度及幸福感的关系研究.软科学,24(2),140-144.
尹俊,王辉,黄鸣鹏(2012).授权赋能领导行为对员工内部人身份感知的影响:基于组织的自尊的调节作用.心理学报,44(10),1371-1382.
周浩,龙立荣(2004).共同方法偏差的统计检验与控制方法.心理科学进展,12(6),942-950.
张辉华,黄婷婷(2015).情绪智力对绩效的作用机制---以团队信任感知和朋友网络中心为连续中介.南开管理评论,18(3),141-150.
Amundsen,S.,&yvind L.Martinsen.(2014).Empowering leadership:construct clarification,conceptualization,and validation of a new scale.Leadership Quarterly,25(3),487-511.
Bauer,D.J.,Preacher,K.J.,&Gil,K.M.(2006).Conceptualizing and testing random indirect effects and moderated mediation in multilevel models:new procedures and recommendations.Psychological Methods,11(2),142.
Boudrias,J.S.,Brunet,L.,Morin,D.,Civita,M.D.,&Savoie,A.,et al.(2014).Authentic leadership and psychological well-being at work of nurses:the mediating role of work climate at the individual level of analysis.Burnout Research,1(2),90-101.
Bruce J.Avolio,&William L.Gardner.(2017).Authentic leadership development:getting to the root of positive forms of leadership.IEEE Engineering Management Review,45(3),84-102.
Collins,B.J.,Burrus,C.J.,&Meyer,R.D.(2014).Gender differences in the impact of leadership styles on subordinate embeddedness and job satisfaction.Leadership Quarterly,25(4),660-671.
Crick,N.R.,&Dodge,K.A.(1994).A review and reformulation of social information-processing mechanisms in children's social adjustment.Psychological Bulletin,115(1),74-101.
Fang,P.,Luo,Z.,&Zi,F.(2015).What is the job satisfaction and active participation of medical staff in public hospital reform:a study in hubei province of China.Human Resources for Health,13(1),34.
Fangjun,Li.(2014).Authentic leadership,traditionality,and interactional justice in the Chinese context.Management&Organization Review,10(2),249-273.
Gooty,J.,Connelly,S.,Griffith,J.,&Gupta,A.(2010).Leadership,affect and emotions:A state of the science review.Leadership Quarterly,21(6),979-1004.
Gu,Q.,Tang,L.P.,&Jiang,W.(2015).Does moral leadership enhance employee creativity?employee identification with leader and leader-member exchange(LMX)in the Chinese context.Journal of Business Ethics,126(3),513-529.
Gunderman,R.B.,&Maas,M.(2014).Authentic leadership.Journal of the American College of Radiology,11(5),518-9.
Hur,Y.H.,Berg,P.T.V.D.,&Wilderom,C.P.M.(2011).Transformational leadership as a mediator between emotional intelligence and team outcomes.Leadership Quarterly,22(4),591-603.
Hsieh,H.H.,&Huang,J.T.(2017).Core self-evaluations and job and life satisfaction:The mediating and moderated mediating role of job insecurity.Journal of Psychology,151(3),282.
Intan,R.,Munir,S.,Ramlee,A.,Rahman,A.,Md,&Malik.(2012).Relationship between transformational leadership and employees'job satisfaction among the academic staff.International Congress on Interdisciplinary Business and Social Science,65(2),885-890.
Jin,W.C.,Sy,T.,&Jin,N.C.(2012).Team emotional intelligence and performance interactive dynamics between leaders and members.Small Group Research,43(1),75-104.
Knippenberg,D.V.(2000).Work motivation and performance:a social identity perspective.Applied Psychology An International Review,49(3),357-371.
Linjuan Rita Men,&Don Stacks.(2014).The effects of authentic leadership on strategic internal communication and employee-organization relationships.Journal of Public Relations Research,26(4),301-324.
Luhrmann,T.,&Eberl,P.(2007).Leadership and identity construction:reframing the leader-follower interaction from an identity theory perspective.Leadership,3(1),115-127.
Peterson,S.J.,Walumbwa,F.O.,Avolio,B.J.,&Hannah,S.T.(2014).Retraction notice to:“the relationship between authentic leadership and follower job performance:The mediating role of follower positivity in extreme contexts”.Leadership Quarterly,25(6),1183-1184.
Podsakoff,P.M.,Mackenzie,S.B.,Lee,J.Y.,&Podsakoff,N.P.(2003).Common method biases in behavioral research:A critical review of the literature and recommended remedies.Journal Applied Psychology,88(5),879-903.
Pohl,S.,&Galletta,M.(2017).The role of supervisor emotional support on individual job satisfaction:A multilevel analysis.Applied Nursing Research,33,61-66.
Riketta,M.(2005).Organizational identification:A meta-analysis.Journal of Vocational Behavior,66(2),358-384.
Salovey,P.,&Mayer,J.D.(1990).Emotional intelligence.Imagination Cognition&Personality,9(6),217-236.
Schutte,N.S.,Malouff,J.M.,Thorsteinsson,E.B.,Bhullar,N.,&Rooke,S.E.(2007).A meta-analytic investigation of the relationship between emotional intelligence and health.Personality&Individual Differences,42(6),921-933.
Serban,A.,Yammarino,F.J.,Dionne,S.D.,Kahai,S.S.,Hao,C.,Mchugh,K.A.,...Peterson,D.R.(2015).Leadership emergence in face-to-face and virtual teams:A multi-level model with agent-based simulations,quasi-experimental and experimental tests.Leadership Quarterly,26(3),402-418.
Shamir,B.,Zakay,E.,Breinin,E.,&Popper,M.(1998).Correlates of charismatic leader behavior in military units:subordinates'attitudes,unit characteristics,and superiors'appraisals of leader performance.Academy of Management Journal,41(4),387-409.
Tavakkol,M.,&Janani,H.(2015).The relationship between transformational leadership and job satisfaction.Educational Management Administration&Leadership,42(6),903-918.
Toothaker,L.E.(1994).Multiple regression:Testing and interpreting interactions.Evaluation Practice,45(1),119-120.
Walumbwa,F.O.,Avolio,B.J.,Gardner,W.L.,Wernsing,T.S.,&Peterson,S.J.(2008).Authentic leadership:Development and validation of a theory-based measure.Journal of Management,34(1),89-126.
Wong,C.S.,&Law,K.S.(2002).Development of an emotional intelligence instrument and an investigation of its relationship with leader and follower performance and attitudes.Leadership Quarterly,13(1),1-32.
Zeidner,M.,Matthews,G.,&Roberts,R.D.(2004).Emotional intelligence in the workplace:A critical review.Applied Psychology,53(3),371-399.