基于AHP模糊评价法的云南省高校快递服务质量满意度评价研究
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摘要
由于PPP项目周期长、投入资金量大、融资结构复杂,因此该类项目不确定性较大、有较高的融资风险,进行融资风险管控很重要。基于对PPP项目融资风险因素的识别,构建了PPP项目融资风险的评价指标体系,通过熵权法确定评价指标权重,运用TOPSIS法对评价指标值进行规范化处理,从而建立PPP项目融资风险评价模型,实现对评价项目的融资风险进行排序,并通过案例进行实证分析。分析结果表明该模型的实际应用价值,为PPP项目融资风险管控提供方法依据。
With the rapid development of China's e-commerce industry, the express service industry is in a period of rapid development opportunities, and improving service quality will also be an important way for the further development of China's express delivery industry. The article focuses on the evaluation of service quality satisfaction of domestic major express delivery companies based on the quality of college express delivery service. The structural equation model is used to determine the weight of the indicator system, and the fuzzy evaluation method is used to evaluate the service quality satisfaction of the six major express delivery companies. Finally, combined with the results of analysis and research, this paper explores the further development direction of China's express service industry.
With the rapid development of China's e-commerce industry, the express service industry is in a period of rapid development opportunities, and improving service quality will also be an important way for the further development of China's express delivery industry. The article focuses on the evaluation of service quality satisfaction of domestic major express delivery companies based on the quality of college express delivery service. The structural equation model is used to determine the weight of the indicator system, and the fuzzy evaluation method is used to evaluate the service quality satisfaction of the six major express delivery companies. Finally, combined with the results of analysis and research, this paper explores the further development direction of China's express service industry.
引文
[1]中华人民共和国国家邮政局.2017年邮政行业发展统计公报[R].2018.
[2]中华人民共和国国家邮政局.2018年10月中国快递发展指数报告[R].2018.
[3]向朝钊,王美英,闫明.新常态背景下物流企业全面改进服务质量的新路径研究[J].产业与科技论坛,2018(21):223-226.
[4]李慧宗,周姣,杨超宇,王向前.基于熵权法的快递企业物流服务质量评价[J].南阳理工学院学报,2018,10(04):7-13.
[5]崔璐,王美英.基于顾客需求的物流企业服务质量管理研究[J].物流科技,2018,41(05):31-34.
[6]马士强.快递业顾客满意度调查及影响因素分析——基于信阳高校的调查[J].物流工程与管理,2018,40(09):138-139.
[7]李艳,秦永超,王尚伦,王杰.基于AHP的大学校园快递点服务质量模糊综合评价[J].物流工程与管理,2018,40(07):75-76.
[8]李道国,李欢.基于层次分析法的快递业客户满意度评价研究[J].杭州电子科技大学学报(社会科学版),2018,14(04):13-19.
[9]张长江.基于服务接触理论的众包物流服务质量评价研究[J].中国市场,2018(10):170-171.
[10]石茳霞,李霖畅,冯杲志,熊伟.基于改进层次分析法的高校快递服务质量评价[J].物流工程与管理,2018,40(06):59-61.
[2]中华人民共和国国家邮政局.2018年10月中国快递发展指数报告[R].2018.
[3]向朝钊,王美英,闫明.新常态背景下物流企业全面改进服务质量的新路径研究[J].产业与科技论坛,2018(21):223-226.
[4]李慧宗,周姣,杨超宇,王向前.基于熵权法的快递企业物流服务质量评价[J].南阳理工学院学报,2018,10(04):7-13.
[5]崔璐,王美英.基于顾客需求的物流企业服务质量管理研究[J].物流科技,2018,41(05):31-34.
[6]马士强.快递业顾客满意度调查及影响因素分析——基于信阳高校的调查[J].物流工程与管理,2018,40(09):138-139.
[7]李艳,秦永超,王尚伦,王杰.基于AHP的大学校园快递点服务质量模糊综合评价[J].物流工程与管理,2018,40(07):75-76.
[8]李道国,李欢.基于层次分析法的快递业客户满意度评价研究[J].杭州电子科技大学学报(社会科学版),2018,14(04):13-19.
[9]张长江.基于服务接触理论的众包物流服务质量评价研究[J].中国市场,2018(10):170-171.
[10]石茳霞,李霖畅,冯杲志,熊伟.基于改进层次分析法的高校快递服务质量评价[J].物流工程与管理,2018,40(06):59-61.