微信预约静脉采血在门诊患者应用效果
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摘要
目的研究微信预约静脉采血服务模式在医院检验科门诊静脉采血中的应用情况,评判其使用价值。方法选择2017年8月～2018年7月成都市新都区人民门诊静脉采血患者75 107例,其中取号排队采血66 718例(随机选取950例患者为对照组),微信预约采血患者8389例(随机选取950例患者为对照组)。统计各月门诊静脉采血例数和该月微信预约采血患者例数及采血等待时间,分析不同年龄段(18～30、>30～40、>40～50、>50岁)微信预约采血患者的占比。比较两组采血等候时间和就医满意度。结果微信预约静脉采血从2017年8月的1.71%升至2018年7月的16.76%,>30～40岁微信预约占比最高(25.49%),而>50岁占比最低(2.18%)。实验组患者采血等待时间[(4.9±1.8)min]短于对照组[(33.7±17.3)min],实验组总满意率(99.58%)高于对照组(71.30%),差异有统计学意义(P <0.05)。结论微信预约采血具有操作简单、快速简便、能显著缩短等待时间等优点,可提高就诊满意度,减少医疗纠纷发生,并有效节约门诊护理工作人员劳动力,提高工作效率,值得推广应用。
Objective To study the application of WeChat appointment venous blood collection service mode in department of laboratory medicine, and evaluate its value. Methods From August 2017 to July 2018, in People′s Hospital of Xindu District, 75 107 patients took venous blood collection were selected, 66 718 cases uesd the way of taking a queue number(950 cases were selected randomliy as control group), 8389 cases used the way of WeChat appointment(950 cases were selected randomliy as experiment group). The cases of venous blood collection and WeChat appointment in each month were counted, proportion of WeChat appointment in different age composition(18-30, >30-40, >40-50,and >50 years old) was analyzed. The blood collection waiting time and medical satisfaction of the two groups were compared. Results The proportion of WeChat appointment for venous blood collection ranged from 1.71% in August2017 rose to 16.76% in July 2018, and proportion of WeChat appointment in >30-40 years old was yhe highest(25.49%), proportion in >50 years old was the lowest. The patients′ waiting time for blood collection [(4.9±1.8) min] in experiment group was significantly lower than control group [(33.7±17.3) min], the satisfaction rate in experiment group(99.58%) was significantly higher than control group(71.30%), the differences were statistically significant(P < 0.05).Conclusion WeChat appointment blood collection is simple and quick to operate, and it can significantly shorten the waiting time, improve the satisfaction of medical treatment, reduce the occurrence of medical disputes, and effectively save the labor of outpatient nursing staff, improve work efficiency, it is worthy of promotion and application.
Objective To study the application of WeChat appointment venous blood collection service mode in department of laboratory medicine, and evaluate its value. Methods From August 2017 to July 2018, in People′s Hospital of Xindu District, 75 107 patients took venous blood collection were selected, 66 718 cases uesd the way of taking a queue number(950 cases were selected randomliy as control group), 8389 cases used the way of WeChat appointment(950 cases were selected randomliy as experiment group). The cases of venous blood collection and WeChat appointment in each month were counted, proportion of WeChat appointment in different age composition(18-30, >30-40, >40-50,and >50 years old) was analyzed. The blood collection waiting time and medical satisfaction of the two groups were compared. Results The proportion of WeChat appointment for venous blood collection ranged from 1.71% in August2017 rose to 16.76% in July 2018, and proportion of WeChat appointment in >30-40 years old was yhe highest(25.49%), proportion in >50 years old was the lowest. The patients′ waiting time for blood collection [(4.9±1.8) min] in experiment group was significantly lower than control group [(33.7±17.3) min], the satisfaction rate in experiment group(99.58%) was significantly higher than control group(71.30%), the differences were statistically significant(P < 0.05).Conclusion WeChat appointment blood collection is simple and quick to operate, and it can significantly shorten the waiting time, improve the satisfaction of medical treatment, reduce the occurrence of medical disputes, and effectively save the labor of outpatient nursing staff, improve work efficiency, it is worthy of promotion and application.
引文
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[2]陈娴,黄志中,辛伟,等.某三级甲等医院2007年-2015年门诊量变化趋势图[J].中国病案,2017,18(1):54-57.
[3]张涛静,胡凯文,赵畅,等.我院构建和谐医患关系经验总结[J].中国医药导报,2018,15(10):154-157.
[4]卫生部.卫生部关于改进公立医院服务管理方便群众看病就医的若干意见[J].中国药房,2010,21(12):1061-1062.
[5]杜天翼,范关荣,王彤,等.公立医院医疗服务质量病人满意度测评量表研究[J].中国医院管理,2015,35(12):10-12.
[6]邓庆华,姚安贵,杨元娟,等.医疗纠纷现状及解决途径线索[J].重庆医学,2015,44(11):1566-1568.
[7]郭秀英,胡蓉.不同医院门诊患者满意度现状调查[J].现代医药卫生,2015,31(12):1816-1818.
[8]李红梅,王子姝.基于门诊投诉现状浅析医院管理和人文服务[J].重庆医学,2014,43(18):2384-2385.
[9] Mathews M,Ryan D,Bulman D. What does satisfaction with wait times mean to cancer patients?[J]. BMC Cancer,2015,15(1):1017.
[10]杜鑫.政务微信管家助力政府管好新媒体[J].软件和集成电路,2016(6):52-53.
[11]周珊汕,马秀苗,黄长容.门诊微信预约在就诊患者中的应用[J].河北医药,2017,39(16):2517-2519.
[12]黄楚君,叶思祺,蔡坚雄,等.微信平台的医学科普知识管理策略与建议[J].广西医学,2018,40(7):867-869.
[13]蔡雯雯,徐伟娟,朱珈仪.微信公众平台在医学学术期刊中的应用研究[J].今传媒,2016,24(6):21-22.
[14]陈娟弟,李建宏,戴雪妙,等.微信预约诊疗服务平台的设计与应用[J].中国医院,2014,18(12):50-51.
[15]王耀炜,冯彬,魏晓鹏,等.浅谈互联网+医疗在医院中的应用[J].中国数字医学,2016,11(6):110-111.
[16]丁静,邓聪,邓小燕,等.微信平台在医学检验专业教学中的应用探讨[J].检验医学与临床,2016,13(5):709-711.
[17]杨勇,邱骏,顾国浩,等.检验医学微信服务平台的建立及其应用[J].临床检验杂志,2016,34(10):734-736.
[18]张乐,刘智勇,吴式琇,等.基于微信公众号的医疗信息服务系统研究[J].中国医疗设备,2015,30(1):82-84.
[19]曹蕾.微信预约挂号服务模式在综合医院中应用效果[J].医疗装备,2018,31(12):64-65.
[20]秦涵书,刘兆海,袁雪莉,等.微信在优化门诊流程中的应用[J].中国数字医院,2018,13(4):112-114.
[21]汤颖.基于微信公众平台的病案预约复印服务探索[J].中国病案,2015,16(8):36-38.