大型口腔专科医院门诊预约资源优化策略及效果研究
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摘要
目的:探索大型口腔专科医院门诊预约资源优化策略。方法:通过均衡调配预约资源、多种预约方式交互运用、应用互联网和自助设备实现最简预约流程,强化预约规则,对门诊预约资源持续优化。结果:通过门诊信息系统采集2017年与2018年门诊数据进行比较,优化策略实施后,普通初诊预约人次增加32.91%,专家门诊预约人次增加10.21%;普通门诊预约率从37.23%提高到45.25%;失约率从优化前的10.44%下降至2.38%,门诊患者就诊满意率得以大幅提升。结论:预约资源的优化创新可以对有限的医疗资源进行最大化的利用,从而起到科学分流、改善秩序,提高效率,优化流程的作用。
Objective:To explore the optimization strategy of outpatient appointment resources in large dental specialty hospitals.Methods:The most simple booking process was achieved through balancing allocation of booking resources,using multiple booking methods,including Internet and self-service equipment,strengthening the management of booking rules.The outpatient booking resources were continuously optimized. Results:By comparing the outpatient data between 2017 and 2018 collected by outpatient information system,first visit appointment increased by 32.91%,and specialist outpatient service appointment increased by 10.21%. The general outpatient appointment rate increased from 37.23% to 45.25%;The breaking rate of appointment dropped from 10.44 % to 2.38 %,and the satisfaction rate of outpatient patients was greatly improved. Conclusions:tTe optimization and innovation of reservation resources can make the best use of the limited medical resources,in improving scientific diversion,orderand efficiency,and in optimizing process.
Objective:To explore the optimization strategy of outpatient appointment resources in large dental specialty hospitals.Methods:The most simple booking process was achieved through balancing allocation of booking resources,using multiple booking methods,including Internet and self-service equipment,strengthening the management of booking rules.The outpatient booking resources were continuously optimized. Results:By comparing the outpatient data between 2017 and 2018 collected by outpatient information system,first visit appointment increased by 32.91%,and specialist outpatient service appointment increased by 10.21%. The general outpatient appointment rate increased from 37.23% to 45.25%;The breaking rate of appointment dropped from 10.44 % to 2.38 %,and the satisfaction rate of outpatient patients was greatly improved. Conclusions:tTe optimization and innovation of reservation resources can make the best use of the limited medical resources,in improving scientific diversion,orderand efficiency,and in optimizing process.
引文
[1]雷炜,刘梅,李葆华.北京市统一预约挂号平台预约现状及未来发展探讨[J].中国医院管理,2012,32(8):20.
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[3]徐丽玲,魏文佳,李芳,等.综合医院口腔科门诊预约资源优化策略及效果研究[J].现代医院管理,2018,16(2):31-33.
[4]金丹,奈存剑,任宇飞,等.医院检查预约流程优化与设计[J].中国医院管理,2017,37(6):47-49.
[5]金衍丰,宓轶群,李维维,等.普通门诊预约号源管理与叫号策略优化实证研究[J].中国医院,2017,21(12):7-9.
[6]申思,张宇斐,何帆,等.北京协和医院改善门诊服务举措及成效[J].中国医院,2017,21(10):1-2.
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[8]许欣悦,贾小溪,田玮,等.北京市某三甲医院实名制预约对预约挂号爽约率的影响[J].医学与社会,2016,29(6):18-20,27.
[9]吴丹,黄斐,周典.某省级医院专家门诊分时段预约诊疗的实施与建议[J].中国卫生事业管理,2017,33(12):892-894.
[10]谢娟,王一通,姚品,等.信息化决策系统助力门诊精益化管理[J].现代医院管理,2017,15(2):48-49.
[2]桑发文,韦哲,陈辉,等.基于相似日和极限学习机方法的医院门诊量短期预测[J].中国数字医学,2018,13(2):113-115.
[3]徐丽玲,魏文佳,李芳,等.综合医院口腔科门诊预约资源优化策略及效果研究[J].现代医院管理,2018,16(2):31-33.
[4]金丹,奈存剑,任宇飞,等.医院检查预约流程优化与设计[J].中国医院管理,2017,37(6):47-49.
[5]金衍丰,宓轶群,李维维,等.普通门诊预约号源管理与叫号策略优化实证研究[J].中国医院,2017,21(12):7-9.
[6]申思,张宇斐,何帆,等.北京协和医院改善门诊服务举措及成效[J].中国医院,2017,21(10):1-2.
[7]陆秉,姚革,是俊凤,等.大型三级公立医院普通门诊预约诊疗模式探索[J].中国医院,2017,21(1):69-71,83.
[8]许欣悦,贾小溪,田玮,等.北京市某三甲医院实名制预约对预约挂号爽约率的影响[J].医学与社会,2016,29(6):18-20,27.
[9]吴丹,黄斐,周典.某省级医院专家门诊分时段预约诊疗的实施与建议[J].中国卫生事业管理,2017,33(12):892-894.
[10]谢娟,王一通,姚品,等.信息化决策系统助力门诊精益化管理[J].现代医院管理,2017,15(2):48-49.