摘要
目的:探索大型口腔专科医院门诊预约资源优化策略。方法:通过均衡调配预约资源、多种预约方式交互运用、应用互联网和自助设备实现最简预约流程,强化预约规则,对门诊预约资源持续优化。结果:通过门诊信息系统采集2017年与2018年门诊数据进行比较,优化策略实施后,普通初诊预约人次增加32.91%,专家门诊预约人次增加10.21%;普通门诊预约率从37.23%提高到45.25%;失约率从优化前的10.44%下降至2.38%,门诊患者就诊满意率得以大幅提升。结论:预约资源的优化创新可以对有限的医疗资源进行最大化的利用,从而起到科学分流、改善秩序,提高效率,优化流程的作用。
Objective:To explore the optimization strategy of outpatient appointment resources in large dental specialty hospitals.Methods:The most simple booking process was achieved through balancing allocation of booking resources,using multiple booking methods,including Internet and self-service equipment,strengthening the management of booking rules.The outpatient booking resources were continuously optimized. Results:By comparing the outpatient data between 2017 and 2018 collected by outpatient information system,first visit appointment increased by 32.91%,and specialist outpatient service appointment increased by 10.21%. The general outpatient appointment rate increased from 37.23% to 45.25%;The breaking rate of appointment dropped from 10.44 % to 2.38 %,and the satisfaction rate of outpatient patients was greatly improved. Conclusions:tTe optimization and innovation of reservation resources can make the best use of the limited medical resources,in improving scientific diversion,orderand efficiency,and in optimizing process.
引文
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