优化护理工作模式在精神科优质护理服务中的应用效果
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摘要
目的探讨优化护理工作模式在精神科优质护理服务中的临床效果。方法选取本院精神科收治的患者240例作为研究对象并分为传统模式组和优化模式组,每组各患者120例。传统模式组患者在传统护理工作模式下接受护理康复治疗;优化模式组患者在优化护理工作模式下接受护理康复治疗,通过加强护理人员管理、定期检查护理人员业务技能水平、转变护理理念、优化排班,提高工作效率和质量,增加患者及医生满意度,同时积极开展精神康复活动、加强健康教育,以提高患者恢复状况。结果优化模式组患者及家属满意度、医生满意度均高于传统模式组,且优化模式组的意外事件和投诉事件的发生率均显著低于传统模式组,差异有统计学意义(P<0.05);优化模式组患者对健康知识掌握的优良率显著高于传统模式组;经过1个月的治疗和护理后.优化模式组的治疗有效率显著高于对照组,差异有统计学意义(P<0.05)。结论优化护理工作模式在精神科优质护理服务中的临床效果显著,能有效提高患者、医生的满意度,降低意外及投诉的发生率,提高治疗效果,值得临床推广。
Objective To explore application effect of optimized nursing mode on superior nursing service in psychiatric department.Methods 240 patients were divided into traditional model group and optimized mode group with 120 patients in each group.The patients in the traditional model group received traditional mode of nursing and rehabilitation therapy while patients in the optimized mode group received optimized nursing and rehabilitation therapy.Strengthening nursing management,regularly checking the level of business skills of nursing staff,changing nursing philosophy,optimizing row classes and improving work efficiency and quality,increasing patient and physician satisfaction,actively carrying out the spirit of rehabilitation activities and strengthening health education could improve recovery situation of patients.Results Satisfaction of patients and their families and physician satisfaction in optimized mode group were higher than that in the traditional model group,and accident and complaint events in the optimized mode group were significantly lower than that in the traditional model group,so the difference was statistically significant(P < 0.05).Excellent rate of health knowledge command in the optimized mode group was significantly higher than that in the traditional model group.After a month of treatment and nursing,treatment efficacy rate in optimization mode group was significantly higher,so the difference was statistically significant(P < 0.05).Conclusion Optimized mode nursing has significant clinical effect,it can effectively improve the satisfaction of patients and physicians,reduce the occurrence rate of accidents and complaints,and improve the therapeutic effect,so it is worthy of promotion.
Objective To explore application effect of optimized nursing mode on superior nursing service in psychiatric department.Methods 240 patients were divided into traditional model group and optimized mode group with 120 patients in each group.The patients in the traditional model group received traditional mode of nursing and rehabilitation therapy while patients in the optimized mode group received optimized nursing and rehabilitation therapy.Strengthening nursing management,regularly checking the level of business skills of nursing staff,changing nursing philosophy,optimizing row classes and improving work efficiency and quality,increasing patient and physician satisfaction,actively carrying out the spirit of rehabilitation activities and strengthening health education could improve recovery situation of patients.Results Satisfaction of patients and their families and physician satisfaction in optimized mode group were higher than that in the traditional model group,and accident and complaint events in the optimized mode group were significantly lower than that in the traditional model group,so the difference was statistically significant(P < 0.05).Excellent rate of health knowledge command in the optimized mode group was significantly higher than that in the traditional model group.After a month of treatment and nursing,treatment efficacy rate in optimization mode group was significantly higher,so the difference was statistically significant(P < 0.05).Conclusion Optimized mode nursing has significant clinical effect,it can effectively improve the satisfaction of patients and physicians,reduce the occurrence rate of accidents and complaints,and improve the therapeutic effect,so it is worthy of promotion.
引文
[1]吴艳,马贵君.优化护理工作模式在精神科优质护理服务中的应用效果[J].中华现代护理杂志,2013,19(10):1198.
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[4]姜萍.优质护理服务在精神科病房应用的效果评价[J].中国民康医学,2012,24(8):965.
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[6]刘学茹.精神科人性化护理服务的探索和实践[J].临床心身疾病杂志,2007,12(1):56.
[7]班瑞益.精神科病房开展“优质护理服务”的效果观察[J].医学理论与实践,2013,26(14):1957.
[8]何利,吴变利,王晓霞.临床保障中心在优质护理服务示范工程中的实践与体会[J].中国医药导报,201l,08(25):133.
[9]香菊,米国琳.创建精神科“优质护理服务示范病房”的做法与效果[J].精神医学杂志,2011,4(5):365.
[10]江春艳.优质护理服务在精神科的实施及其效果分析[J].中国当代医药,2013,20(16):157.
[11]李菲菲,李志新,吴艳.精神科医护人员与住院患者对优质护理服务评价的差异性研究[J].中国现代护理杂志,2012,18(19):2295.
[12]石港,周永静.优质护理服务在精神科病房健康教育中的作用[J].中国民康医学,2013,25(3):100.
[13]P Bogaert,S Clarke,R Willems,et al.Nurse practice environment,workload,burnout,job outcomes,and quality of care in psychiatrie hospitals:a structural equation model approach[J].Journal of Advanced Nursing,2013,69(7):1515.
[14]韩永惠.精神科病房开展优质护理的方法和效果[J].中国实用医药,201l,3(6):236.
[15]应晓薇.优质护理模式在基层医院骨科患者中的应用[J].解放军护理杂志,2013,30(11):62.
[2]孙薇,于侠,李英.优质护理服务在精神科的应用效果[J].护理实践与研究,2013,10(9):22.
[3]侯丽华,周湘梅,罗思欢.做好精神科安全护理管理防范医疗纠纷发生[J].中国民康医学,2010,22(17):2268.
[4]姜萍.优质护理服务在精神科病房应用的效果评价[J].中国民康医学,2012,24(8):965.
[5]常履端.精神康复科护理管理探讨[J].检验医学与临床,2008,5(8):499.
[6]刘学茹.精神科人性化护理服务的探索和实践[J].临床心身疾病杂志,2007,12(1):56.
[7]班瑞益.精神科病房开展“优质护理服务”的效果观察[J].医学理论与实践,2013,26(14):1957.
[8]何利,吴变利,王晓霞.临床保障中心在优质护理服务示范工程中的实践与体会[J].中国医药导报,201l,08(25):133.
[9]香菊,米国琳.创建精神科“优质护理服务示范病房”的做法与效果[J].精神医学杂志,2011,4(5):365.
[10]江春艳.优质护理服务在精神科的实施及其效果分析[J].中国当代医药,2013,20(16):157.
[11]李菲菲,李志新,吴艳.精神科医护人员与住院患者对优质护理服务评价的差异性研究[J].中国现代护理杂志,2012,18(19):2295.
[12]石港,周永静.优质护理服务在精神科病房健康教育中的作用[J].中国民康医学,2013,25(3):100.
[13]P Bogaert,S Clarke,R Willems,et al.Nurse practice environment,workload,burnout,job outcomes,and quality of care in psychiatrie hospitals:a structural equation model approach[J].Journal of Advanced Nursing,2013,69(7):1515.
[14]韩永惠.精神科病房开展优质护理的方法和效果[J].中国实用医药,201l,3(6):236.
[15]应晓薇.优质护理模式在基层医院骨科患者中的应用[J].解放军护理杂志,2013,30(11):62.