追求成长的员工如何提升创造力:以自我学习为中介
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摘要
随着服务行业对国民经济的贡献日益突出,如何提升服务行业员工的创造力成为研究的热点。基于工作价值观的视角,探讨服务行业员工服务创造力的产生机制。采用问卷调查法,对477组上下级匹配的样本进行数据分析,实证结果表明:能力与成长型工作价值观对员工服务创造力具有正向影响;自我学习部分中介能力与成长型工作价值观与员工服务创造力之间的关系;创新氛围调节自我学习与员工服务创造力之间的关系。本研究能在一定程度上丰富服务行业员工工作价值观和员工创造力关系的研究成果。
With the service industry’s increasingly prominent contribution to the national economy,the way of enhancing the creativity of service industry employees has become a research hotspot.This paper explores the causing mechanism of employee service creativity in the service industries from the perspective of work values.Based on questionnaire survey,it collects and analyzes the data from 477 supervisor-subordinate dyads.The results include show:competence and growth work value has positive impact on employee service creativity;Personnel study partly mediates the relationship between competence and growth work value and employee service creativity;Innovation climate moderates the relationship between personnel study and employee service creativity.The study enriches the research on the relationship between work values and employees’creativity in the service industries and presents some practical results and enlightenment for organizations.
With the service industry’s increasingly prominent contribution to the national economy,the way of enhancing the creativity of service industry employees has become a research hotspot.This paper explores the causing mechanism of employee service creativity in the service industries from the perspective of work values.Based on questionnaire survey,it collects and analyzes the data from 477 supervisor-subordinate dyads.The results include show:competence and growth work value has positive impact on employee service creativity;Personnel study partly mediates the relationship between competence and growth work value and employee service creativity;Innovation climate moderates the relationship between personnel study and employee service creativity.The study enriches the research on the relationship between work values and employees’creativity in the service industries and presents some practical results and enlightenment for organizations.
引文
[1]国家统计局.中华人民共和国2017年国民经济和社会发展统计公报[EB/OL].[2018-02-28.].http://www.stats.gov.cn/tjsj/zxfb/201802/t20180228_1585631.html.
[2]MADJAR N,ORTIZ-WALTERS R.Customers as contributors and reliable evaluators of creativity in the service industry[J].Journal of Organizational Behavior,2008(29):949-966.
[3]DONG Y,LIAO H,CHUANG A,et al.Fostering employee service creativity:joint effects of customer empowering behaviors and supervisory empowering leadership[J].Journal of Applied Psychology,2015,100(5):1364-1380.
[4]AMABILE T M,CONTI R,COON H,et al.Assessing the work environment for creativity[J].Academy of Management Journal,1996(39):1154-1184.
[5]WOODMAN R W,SAWYER J E,GRIFFIN R W.Toward a theory of organizational creativity[J].Academy of Management Review,1993(18):293-321.
[6]张若勇,刘新梅,沈力,等.服务氛围与一线员工服务绩效:工作压力和组织认同的调节效应研究[J].南开管理评论,2009,12(3):4-11.
[7]张辉,牛振邦.特质乐观和状态乐观对一线服务员工服务绩效的影响---基于“角色压力-倦怠-工作结果”框架[J].南开管理评论,2013,16(1):110-121.
[8]LIRAZ H M,YAGIL D.Customer emotion regulation in the service interactions:its relationship to employee ingratiation,satisfaction and loyalty intentions[J].The Journal of Social Psychology,2013,153(3):261-278.
[9]GOLDBERG L R.The structure of phenotypic personality traits[J].American Psychologist,1993,48(1):26-34.
[10]HITLIN S.Values as the core of personal identity:drawing links between two theories of self[J].Social Psychology Quarterly,2003,66(2):118-137.
[11]KIRKMAN B L,SHAPIRO D L.The impact of cultural values on job satisfaction and organizational commitment in self-managing work teams:the mediating role of employee resistance[J].Academy of Management Journal,2001,44(3):557-569.
[12]MEYER J P,IRVING P G,ALLEN N J.Examination of the combined effects of work values and early work experiences on organizational commitment[J].Journal of Organizational Behavior,1998,19(1):29-52.
[13]任华亮,杨东涛,彭征安.创新氛围和工作自主性的调节作用下能力与成长工作值观对创新行为的影响研究[J].管理学报,2015,12(10):1450-1456.
[14]LANKAU M J,SCANDURA T A.An investigation of personal learning in mentoring relationships:content,antecedents,and consequences[J].Academy of Management Journal,2002,45(4):779-790.
[15]AMABILE T M.The social psychology of creativity:a componential conceptualization[J].Journal of Personality and Social Psychology,1983,45(2):357-376.
[16]BANDURA A.Social cognitive theory and exercise of control over hiv infection[M].Heidelbeg:Preventing AIDS,Springer,1994.
[17]顾远东,彭纪生.组织创新氛围对员工创新行为的影响:创新自我效能感的中介作用[J].南开管理评论,2010,13(1):30-41.
[18]ELIZUR D,SAGIE A.Facets of personal values:a structural analysis of life and work values[J].Applied Psychology,1999,48(1):73-87.
[19]MANHARDT P J.Job orientation of male and female college graduates in business[J].Personnel Psychology,1972,25(2):361-368.
[20]MEGLINO B M,RAVLIN E C.Individual values in organizations:concepts,controversies,and research[J].Journal of Management,1998,24(3):351-389.
[21]ANDERSON N,POTOCˇNIK K,ZHOU J.Innovation and creativity in organizations a state-of-the-science review,prospective commentary,and guiding framework[J].Journal of Management,2014,40(5):1297-1333.
[22]KIRKMAN B L,SHAPIRO L.The impact of cultural values on job satisfaction and organizational commitment in self-managing work teams:the mediating role of employee resistance[J].Academy of Management Journal,2001,44(3):557-569.
[23]任华亮,杨东涛,李群.不同工作价值追求对创新行为的影响研究[J].科技进步与对策,2016,33(2):103-108.
[24]JIANG Y,JACKSON S E,COLAKOGLU S.An empirical examination of personal learning within the context of teams[J].Journal of Organizational Behavior,2016,37(5):654-672.
[25]LIU D,FU P P.Motivating protégés’personal learning in teams:a multilevel investigation of autonomy support and autonomy orientation[J].Journal of Applied Psychology,2011,96(6):1195-1208.
[26]TROMPENAARS F,HAMPDEN-TURNER C.Riding the waves of culture:understanding cultural diversity in business[M].London:Nicholas Brealey Publishing,2010.
[27]詹小慧,杨东涛,栾贞增.基于组织支持感调节效应的工作价值观对员工建言影响研究[J].管理学报,2016,13(9):1330-1338.
[28]詹小慧,杨东涛,栾贞增,等.主动性人格对员工创造力的影响---自我学习和工作投入的中介作用[J].软科学,2018,32(4):82-85.
[29]EDMONDSON A.Psychological safety and learning behavior in work teams[J].Administrative Science Quarterly,1999,44(2):350-383.
[30]EKVALL G.Organizational climate for creativity and innovation[J].European Journal of Work and Organizational Psychology,1996(5):105-123.
[31]SCHNEIDE R.Organizational climate and culture[J].Annual Review of Psychology,2013(64):361-388.
[32]JAISWAL N K,DHAR R L.Transformational leadership,innovation climate,creative self-efficacy and employee creativity:a multilevel study[J].International Journal of Hospitality Management,2015(51):30-41.
[33]SHALLEY C E,ZHOU J,OLDHAM G R.The effects of personal and contextual characteristics on creativity:where should we go from here[J].Journal of Management:Official Journal of the Southern Management Association,2004,30(6):933-958.
[34]BOCK G W,ZMUD R W,KIM Y G.Behavioral intention formation in knowledge sharing:examining the roles of extrinsic motivators,social-psychological forces,and organizational climate[J].Mis Quarterly,2005,29(1):87-111.
[2]MADJAR N,ORTIZ-WALTERS R.Customers as contributors and reliable evaluators of creativity in the service industry[J].Journal of Organizational Behavior,2008(29):949-966.
[3]DONG Y,LIAO H,CHUANG A,et al.Fostering employee service creativity:joint effects of customer empowering behaviors and supervisory empowering leadership[J].Journal of Applied Psychology,2015,100(5):1364-1380.
[4]AMABILE T M,CONTI R,COON H,et al.Assessing the work environment for creativity[J].Academy of Management Journal,1996(39):1154-1184.
[5]WOODMAN R W,SAWYER J E,GRIFFIN R W.Toward a theory of organizational creativity[J].Academy of Management Review,1993(18):293-321.
[6]张若勇,刘新梅,沈力,等.服务氛围与一线员工服务绩效:工作压力和组织认同的调节效应研究[J].南开管理评论,2009,12(3):4-11.
[7]张辉,牛振邦.特质乐观和状态乐观对一线服务员工服务绩效的影响---基于“角色压力-倦怠-工作结果”框架[J].南开管理评论,2013,16(1):110-121.
[8]LIRAZ H M,YAGIL D.Customer emotion regulation in the service interactions:its relationship to employee ingratiation,satisfaction and loyalty intentions[J].The Journal of Social Psychology,2013,153(3):261-278.
[9]GOLDBERG L R.The structure of phenotypic personality traits[J].American Psychologist,1993,48(1):26-34.
[10]HITLIN S.Values as the core of personal identity:drawing links between two theories of self[J].Social Psychology Quarterly,2003,66(2):118-137.
[11]KIRKMAN B L,SHAPIRO D L.The impact of cultural values on job satisfaction and organizational commitment in self-managing work teams:the mediating role of employee resistance[J].Academy of Management Journal,2001,44(3):557-569.
[12]MEYER J P,IRVING P G,ALLEN N J.Examination of the combined effects of work values and early work experiences on organizational commitment[J].Journal of Organizational Behavior,1998,19(1):29-52.
[13]任华亮,杨东涛,彭征安.创新氛围和工作自主性的调节作用下能力与成长工作值观对创新行为的影响研究[J].管理学报,2015,12(10):1450-1456.
[14]LANKAU M J,SCANDURA T A.An investigation of personal learning in mentoring relationships:content,antecedents,and consequences[J].Academy of Management Journal,2002,45(4):779-790.
[15]AMABILE T M.The social psychology of creativity:a componential conceptualization[J].Journal of Personality and Social Psychology,1983,45(2):357-376.
[16]BANDURA A.Social cognitive theory and exercise of control over hiv infection[M].Heidelbeg:Preventing AIDS,Springer,1994.
[17]顾远东,彭纪生.组织创新氛围对员工创新行为的影响:创新自我效能感的中介作用[J].南开管理评论,2010,13(1):30-41.
[18]ELIZUR D,SAGIE A.Facets of personal values:a structural analysis of life and work values[J].Applied Psychology,1999,48(1):73-87.
[19]MANHARDT P J.Job orientation of male and female college graduates in business[J].Personnel Psychology,1972,25(2):361-368.
[20]MEGLINO B M,RAVLIN E C.Individual values in organizations:concepts,controversies,and research[J].Journal of Management,1998,24(3):351-389.
[21]ANDERSON N,POTOCˇNIK K,ZHOU J.Innovation and creativity in organizations a state-of-the-science review,prospective commentary,and guiding framework[J].Journal of Management,2014,40(5):1297-1333.
[22]KIRKMAN B L,SHAPIRO L.The impact of cultural values on job satisfaction and organizational commitment in self-managing work teams:the mediating role of employee resistance[J].Academy of Management Journal,2001,44(3):557-569.
[23]任华亮,杨东涛,李群.不同工作价值追求对创新行为的影响研究[J].科技进步与对策,2016,33(2):103-108.
[24]JIANG Y,JACKSON S E,COLAKOGLU S.An empirical examination of personal learning within the context of teams[J].Journal of Organizational Behavior,2016,37(5):654-672.
[25]LIU D,FU P P.Motivating protégés’personal learning in teams:a multilevel investigation of autonomy support and autonomy orientation[J].Journal of Applied Psychology,2011,96(6):1195-1208.
[26]TROMPENAARS F,HAMPDEN-TURNER C.Riding the waves of culture:understanding cultural diversity in business[M].London:Nicholas Brealey Publishing,2010.
[27]詹小慧,杨东涛,栾贞增.基于组织支持感调节效应的工作价值观对员工建言影响研究[J].管理学报,2016,13(9):1330-1338.
[28]詹小慧,杨东涛,栾贞增,等.主动性人格对员工创造力的影响---自我学习和工作投入的中介作用[J].软科学,2018,32(4):82-85.
[29]EDMONDSON A.Psychological safety and learning behavior in work teams[J].Administrative Science Quarterly,1999,44(2):350-383.
[30]EKVALL G.Organizational climate for creativity and innovation[J].European Journal of Work and Organizational Psychology,1996(5):105-123.
[31]SCHNEIDE R.Organizational climate and culture[J].Annual Review of Psychology,2013(64):361-388.
[32]JAISWAL N K,DHAR R L.Transformational leadership,innovation climate,creative self-efficacy and employee creativity:a multilevel study[J].International Journal of Hospitality Management,2015(51):30-41.
[33]SHALLEY C E,ZHOU J,OLDHAM G R.The effects of personal and contextual characteristics on creativity:where should we go from here[J].Journal of Management:Official Journal of the Southern Management Association,2004,30(6):933-958.
[34]BOCK G W,ZMUD R W,KIM Y G.Behavioral intention formation in knowledge sharing:examining the roles of extrinsic motivators,social-psychological forces,and organizational climate[J].Mis Quarterly,2005,29(1):87-111.