知识管理能力、业务流程能力与企业绩效的关系实证研究
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摘要
基于227家中国企业的问卷调查,利用结构化方程模型分析其在不同业务上知识管理能力、业务流程能力以及企业绩效三者之间的促进关系。研究结果表明:知识管理能力能显著提升业务流程能力;业务流程能力对企业绩效有着直接的正向影响;知识管理能力对企业绩效有着显著的促进作用;业务流程能力在知识管理能力与企业绩效关系中起中介作用。
Based on the data obtained from the questionnaire survey of 227 Chinese enterprises, the relationship between knowledge management capability, business process capability and enterprise performance in different business is analyzed by using the structural equation model. The results show that knowledge management capability can significantly improve business process capability; business process capability has a direct positive impact on enterprise performance; knowledge management capability plays a significant role in promoting enterprise performance; business process capability plays an intermediary role in the relationship between knowledge management capability and enterprise performance.
Based on the data obtained from the questionnaire survey of 227 Chinese enterprises, the relationship between knowledge management capability, business process capability and enterprise performance in different business is analyzed by using the structural equation model. The results show that knowledge management capability can significantly improve business process capability; business process capability has a direct positive impact on enterprise performance; knowledge management capability plays a significant role in promoting enterprise performance; business process capability plays an intermediary role in the relationship between knowledge management capability and enterprise performance.
引文
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[2] GRANT R M. Toward a knowledge-based theory of the firm[J].Strategic Management Journal, 1996 (S2):109-122.
[3] KAPLAN S, SCHENKEL A, KROGH G V, et al. Knowledge-based theories of the firm in strategic management: a review and extension[J]. The Academy of Review,2001(3):135-141.
[4] TEECE D J, PISANO G, SHUEN A. Dynamic capabilities and strategic management[J]. Strategic Management Journal, 2015(7):509-533.
[5] GOLD A H, MALHOTRA A, SEGARS A H. Knowledge management: an organizational capabilities perspective[J].Journal of Management Information Systems, 2001(1):185-214.
[6] CHUANG S H. A resource-based perspective on knowledge management capability and competitive advantage: an empirical investigation[J].Expert Systems with Applications, 2004 (3):459-465.
[7] TANRIVERDI H. Information technology relatedness, knowledge management capability, and performance of multi-business firms [J].Mis Quarterly,2005(2):311-334.
[8] 秦璇.员工绩效与知识管理能力的相关性研究[D].北京:首都经济贸易大学, 2008.
[9] WU I L, CHEN J L. Knowledge management driven firm performance: the roles of business process capabilities and organizational learning[J]. Journal of Knowledge Management, 2014 (6):1141-1164.
[10] LEE H, CHOI B. Knowledge Management enablers, processes, and organizational performance: an integrative view and empirical examination[J]. Journal of Management Information Systems, 2004(1):179-228.
[11] GUPTA A K, GOVINDARAJAN V. Knowledge management's social dimension: lessons from nucor steel[J]. Sloan Management Review,2000 (l):71-81.
[12] 周瑾.知识管理能力、管理决策与企业绩效关系实证研究[J] .科学学与科学技术管理,2010 (11):130-135.
[13] 宋丹丹.知识管理能力对企业绩效的影响:组织敏捷性的中介作用[D].合肥:中国科学技术大学, 2015.
[14] KRTTINGER W, TENG J. Business process change: a study of methodologies, techniques and tools[J].Mis Quarterly,1997 (1):55-80.
[15] 丁鸿.基于业务流程的知识管理策略探讨[J].当代经济,2010 (5):158-160.
[16] 黄官伟.知识管理机制与业务流程的集成研究[J].计算机工程与设计,2007(2):978-981.
[17] WU I L, HU Y P. Examining knowledge management enabled performance for hospital professionals: a dynamic capability view and the mediating role of process capability[J]. Journal of the Association for Information Systems, 2012 (12):976-999.
[18] SPENDER J C. Making knowledge the basis of a dynamic theory of the firm[J]. Strategic Management Journal, 2015 (S2):45-62.
[19] SPENDER J C. Organizational learning and knowledge management: whence and whither? [J]. Management Learning, 2008 (2):159-176.
[20] SANTHANAM R, SELIGMAN L, KANG D. Post implementation knowledge transfers to users and information technology professionals[J]. Journal of Management Information Systems, 2014 (1):171-199.
[21] 毕婷, 徐雪峰.业务流程管理能力及其影响因素研究[J].情报科学, 2012(7):999-1002.
[22] SMITH E. The blackwell handbook of organizational learning and knowledge management (Book)[J]. Administrative Science Quarterly, 2003(48):699-703.
[23] HAAS M R, HANSEN M T. When using knowledge canhurt performance: the value of organizational capabilities in a management consulting company[J].Strategic Management Journal, 2005 (1):1-24.
[24] KAPLAN R S, NORTON D P. Transforming The balanced scorecard from performance measurement to strategic management: part I[J]. Accounting Horizons, 2001(15):87-104.
[25] 王翡.创业导向对知识管理能力的影响路径研究[D].西安:西安理工大学, 2010.
[26] BANKER R D, BARDHAN I R, CHANG H, et al. Plant information systems, manufacturing capabilities, and plant performance[J]. Mis Quarterly, 2006 (2):315-337.
[27] RAI A, PATNAYAKUNI R, SETH N. Firm performance impacts of digitally enabled supply chain integration capabilities[J]. Mis Quarterly, 2006 (2):225-246.
[28] BARON R M, KENNY D A. The moderator-mediator variable distinction in social psychological research: conceptual, strategic, and statistical considerations[J]. Journal of Personality & Social Psychology, 1986 (6):1173-1182.