团队跨界行为、知识整合能力与团队创造力
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摘要
基于知识管理的视角,以知识整合能力和知识异质性分别作为中介变量和调节变量,构建团队跨界行为对团队创造力的影响机制模型。通过配对取样获得78个知识型服务业团队510份问卷数据,并对其进行统计分析,发现团队跨界行为的3个维度(使节行为、协调行为和侦测行为)对团队创造力有正向影响,这种影响是通过知识整合能力的中介作用实现的。此外,知识异质性负向调节知识整合能力与团队创造力间的关系。
From the perspective of knowledge management,this study establishes a mechanism model of team boundary spanning behavior's influence on team creativity by taking knowledge integration capacity and knowledge heterogeneity as mediating variable and moderating variable respectively.Through the statistical analysis of 510 questionnaires by paired sampling from 78 teams in knowledge-based service industry,it is explored that three dimensions of team boundary spanning behavior(diplomatic behavior,coordination behavior and detection behavior)have a positive impact on team creativity,and this effect is achieved through the mediating role of knowledge integration capacity.In addition,knowledge heterogeneity plays a negative moderating role between knowledge integration capacity and team creativity.
From the perspective of knowledge management,this study establishes a mechanism model of team boundary spanning behavior's influence on team creativity by taking knowledge integration capacity and knowledge heterogeneity as mediating variable and moderating variable respectively.Through the statistical analysis of 510 questionnaires by paired sampling from 78 teams in knowledge-based service industry,it is explored that three dimensions of team boundary spanning behavior(diplomatic behavior,coordination behavior and detection behavior)have a positive impact on team creativity,and this effect is achieved through the mediating role of knowledge integration capacity.In addition,knowledge heterogeneity plays a negative moderating role between knowledge integration capacity and team creativity.
引文
[1]刘泽双,杜若璇.创业团队知识异质性、知识整合能力与团队创造力关系研究[J].科技管理研究,2018,38(8):159-167.
[2]徐建中,曲小瑜.团队跨界行为、知识交易与团队创造力关系研究——基于装备制造企业的实证分析[J].科学学与科学技术管理,2014,35(7):151-161.
[3]AMABILE T M.A Model of Creativity and Innovation in Organization[J].Research in Organizational Behavior,1988,19(1):123-167.
[4]郑兵云.知识密集型服务业科技创新传导实证研究[J].软科学,2018,32(2):16-19.
[5]蔡猷花,陈国宏,蔡彬清.产业集群网络、知识整合能力及创新绩效关系研究——基于福建省三个制造业集群的实证分析[J].福州大学学报:哲学社会科学版,2013,27(2):21-28.
[6]李艳飞.创新联盟互动机制、知识整合能力与创新绩效[J].科学管理研究,2016,34(3):84-87.
[7]王磊.高校科研团队创造力形成的影响机制研究——以团队知识整合能力为中介[J].科技管理研究,2014,34(19):88-95,108.
[8]CHAE S,SEO Y,LEE K C.Effects of Task Complexity on Individual Creativity through Knowledge Interaction:A Comparison of Temporary and Permanent Teams[J].Computers in Human Behavior,2015,42:138-148.
[9]段光,杨忠.知识异质性对团队创新的作用机制分析[J].管理学报,2014,11(1):86-94.
[10]IANSITI M,CLARK K B.Integration and Dynamic Capability:Evidence from Product Development in Automobiles and Mainframe Computers[J].Industrial&Corporate Change,1994,3(3):557-605.
[11]CHOI J N.External Activities and Team Effectiveness:Review and Theoretical Development[J].Small Group Research,2002,33(2):181-208.
[12]张大力,葛玉辉.高管团队跨界行为与企业创新绩效关系:基于团队学习的视角[J].系统管理学报,2016,25(2):235-245.
[13]奉小斌.研发团队跨界行为对创新绩效的影响——任务复杂性的调节作用[J].研究与发展管理,2012,24(3):56-65.
[14]BETTENCOURT L A,BROWN S W.Role Stressors and Customer-Oriented Boundary-Spanning Behaviors in Service Organizations[J].Journal of the Academy of Marketing Science,2003,31(4):394-408.
[15]DRUSKAT V U,WHEELER J V.Managing from the Boundary:The Effective Leadership of SelfManaging Work Teams[J].Academy of Management Journal,2003,46(4):435-457.
[16]ANCONA D G,CALDWELL D F.Bridging the Boundary:External Activity and Performance in Organizational Teams[J].Administrative Science Quarterly,1992,37(4):634-665.
[17]MARRONE J A.Team Boundary Spanning:AMultilevel Review of Past Research and Proposals for the Future[J].Journal of Management,2010,36(4):911-940.
[18]吴俊杰,戴勇.企业家社会资本、知识整合能力与技术创新绩效关系研究[J].科技进步与对策,2013,30(11):84-88.
[19]袁庆宏,张华磊,王震,等.研发团队跨界活动对团队创新绩效的“双刃剑”效应——团队反思的中介作用和授权领导的调节作用[J].南开管理评论,2015,18(3):13-23.
[20]GITTELL J H.Coordinating Mechanisms in Care Provider Groups:Relational Coordination as a Mediator and Input Uncertainty as a Moderator of Performance Effects[J].Management Science,2002,48(11):1 408-1 426.
[21]秦伟平,陈欣,李晋,等.组织无边界化中团队知识整合与团队权力配置的协同演化研究[J].管理学报,2017,14(11):43-50.
[22]吴岩.创业团队的知识异质性对创业绩效的影响研究[J].科研管理,2014,35(7):84-90.
[23]陈伟,杨早立,张永超.网络结构与企业核心能力关系实证研究:基于知识共享与知识整合中介效应视角[J].管理评论,2014,26(6):74-82.
[24]马喜芳,颜世富.创业导向对组织创造力的作用机制研究——基于组织情境视角[J].研究与发展管理,2016,28(1):73-83.
[25]陈文春,张义明.知识型团队成员异质性对团队创造力的影响机制[J].中国科技论坛,2017(9):178-185.
[26]赵文红,薛朝阳.创业团队异质性、认知合法性与资源获取关系研究[J].管理学报,2017,14(4):537-544.
[27]李玥,张雨婷,郭航,等.知识整合视角下企业技术创新能力评价[J].科技进步与对策,2017,34(1):131-135.
[28]ANCONA D G,CALDWELL D F.Demography and Design:Predictors of New Product Team Performance[J].Organization Science,1992,3(3):321-341.
[29]柯江林,孙健敏,石金涛,等.企业R&D团队之社会资本与团队效能关系的实证研究——以知识分享与知识整合为中介变量[J].管理世界,2007(3):89-101.
[30]AMABILE T M.The Social Psychology of Creativity:A Componential Conceptualization[J].Journal of Personality and Social Psychology,1983,45(2):357-376.
[2]徐建中,曲小瑜.团队跨界行为、知识交易与团队创造力关系研究——基于装备制造企业的实证分析[J].科学学与科学技术管理,2014,35(7):151-161.
[3]AMABILE T M.A Model of Creativity and Innovation in Organization[J].Research in Organizational Behavior,1988,19(1):123-167.
[4]郑兵云.知识密集型服务业科技创新传导实证研究[J].软科学,2018,32(2):16-19.
[5]蔡猷花,陈国宏,蔡彬清.产业集群网络、知识整合能力及创新绩效关系研究——基于福建省三个制造业集群的实证分析[J].福州大学学报:哲学社会科学版,2013,27(2):21-28.
[6]李艳飞.创新联盟互动机制、知识整合能力与创新绩效[J].科学管理研究,2016,34(3):84-87.
[7]王磊.高校科研团队创造力形成的影响机制研究——以团队知识整合能力为中介[J].科技管理研究,2014,34(19):88-95,108.
[8]CHAE S,SEO Y,LEE K C.Effects of Task Complexity on Individual Creativity through Knowledge Interaction:A Comparison of Temporary and Permanent Teams[J].Computers in Human Behavior,2015,42:138-148.
[9]段光,杨忠.知识异质性对团队创新的作用机制分析[J].管理学报,2014,11(1):86-94.
[10]IANSITI M,CLARK K B.Integration and Dynamic Capability:Evidence from Product Development in Automobiles and Mainframe Computers[J].Industrial&Corporate Change,1994,3(3):557-605.
[11]CHOI J N.External Activities and Team Effectiveness:Review and Theoretical Development[J].Small Group Research,2002,33(2):181-208.
[12]张大力,葛玉辉.高管团队跨界行为与企业创新绩效关系:基于团队学习的视角[J].系统管理学报,2016,25(2):235-245.
[13]奉小斌.研发团队跨界行为对创新绩效的影响——任务复杂性的调节作用[J].研究与发展管理,2012,24(3):56-65.
[14]BETTENCOURT L A,BROWN S W.Role Stressors and Customer-Oriented Boundary-Spanning Behaviors in Service Organizations[J].Journal of the Academy of Marketing Science,2003,31(4):394-408.
[15]DRUSKAT V U,WHEELER J V.Managing from the Boundary:The Effective Leadership of SelfManaging Work Teams[J].Academy of Management Journal,2003,46(4):435-457.
[16]ANCONA D G,CALDWELL D F.Bridging the Boundary:External Activity and Performance in Organizational Teams[J].Administrative Science Quarterly,1992,37(4):634-665.
[17]MARRONE J A.Team Boundary Spanning:AMultilevel Review of Past Research and Proposals for the Future[J].Journal of Management,2010,36(4):911-940.
[18]吴俊杰,戴勇.企业家社会资本、知识整合能力与技术创新绩效关系研究[J].科技进步与对策,2013,30(11):84-88.
[19]袁庆宏,张华磊,王震,等.研发团队跨界活动对团队创新绩效的“双刃剑”效应——团队反思的中介作用和授权领导的调节作用[J].南开管理评论,2015,18(3):13-23.
[20]GITTELL J H.Coordinating Mechanisms in Care Provider Groups:Relational Coordination as a Mediator and Input Uncertainty as a Moderator of Performance Effects[J].Management Science,2002,48(11):1 408-1 426.
[21]秦伟平,陈欣,李晋,等.组织无边界化中团队知识整合与团队权力配置的协同演化研究[J].管理学报,2017,14(11):43-50.
[22]吴岩.创业团队的知识异质性对创业绩效的影响研究[J].科研管理,2014,35(7):84-90.
[23]陈伟,杨早立,张永超.网络结构与企业核心能力关系实证研究:基于知识共享与知识整合中介效应视角[J].管理评论,2014,26(6):74-82.
[24]马喜芳,颜世富.创业导向对组织创造力的作用机制研究——基于组织情境视角[J].研究与发展管理,2016,28(1):73-83.
[25]陈文春,张义明.知识型团队成员异质性对团队创造力的影响机制[J].中国科技论坛,2017(9):178-185.
[26]赵文红,薛朝阳.创业团队异质性、认知合法性与资源获取关系研究[J].管理学报,2017,14(4):537-544.
[27]李玥,张雨婷,郭航,等.知识整合视角下企业技术创新能力评价[J].科技进步与对策,2017,34(1):131-135.
[28]ANCONA D G,CALDWELL D F.Demography and Design:Predictors of New Product Team Performance[J].Organization Science,1992,3(3):321-341.
[29]柯江林,孙健敏,石金涛,等.企业R&D团队之社会资本与团队效能关系的实证研究——以知识分享与知识整合为中介变量[J].管理世界,2007(3):89-101.
[30]AMABILE T M.The Social Psychology of Creativity:A Componential Conceptualization[J].Journal of Personality and Social Psychology,1983,45(2):357-376.