我院创新门诊服务管理的实践探索
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摘要
分析了医院门诊服务存在的问题,提出了优化门诊服务管理的路径,即改善门诊就医环境;创新检验服务理念,优化检验服务模式;创新就诊模式,开启门诊疑难病患者的绿色直通车。通过优化门诊服务管理,提升了患者就医体验,2017年北京市市属22家医院患者满意度调查中,门诊患者满意度排名第一。
The status of outpatient service is analyzed, and the pathway of the innovation of outpatient service management is proposed, i. e. the improvement of outpatient environment. The concept of examine service is innovated,and the examination service model is optimized. The treatment model is innovated,and the the green direct train of outpatient stubborn disease is started. Optimization of the outpatient process management can effectively improve the patients' medical experience and satisfaction. In 2017,Beijing Hospital Administration Bureau conducts a survey on the degree of satisfaction of patients,and it shows outpatient patients' satisfaction ranks first.
The status of outpatient service is analyzed, and the pathway of the innovation of outpatient service management is proposed, i. e. the improvement of outpatient environment. The concept of examine service is innovated,and the examination service model is optimized. The treatment model is innovated,and the the green direct train of outpatient stubborn disease is started. Optimization of the outpatient process management can effectively improve the patients' medical experience and satisfaction. In 2017,Beijing Hospital Administration Bureau conducts a survey on the degree of satisfaction of patients,and it shows outpatient patients' satisfaction ranks first.
引文
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[6]杨坚,卢珊,金晶,等.基于系统思想的分级诊疗分析[J].中国医院管理,2016,36(1):1-5.
[2]安立超,刘晓允,秦岭,等.基于流程再造的医院门诊流程优化研究[J].管理评论,2017,29(2):191-200.
[3]郑国管,钱宇,王小合,等.门诊患者满意度测评量表的研制及验证研究[J].中国医院管理,2017,37(3):18-20.
[4]冯爱爱.综合性医院优化门诊管理流程分析[J].智慧健康,2018(1):23-25.
[5]刘宝军,江雪梅,汪荷.浅谈医院专家门诊存在问题及对策[J].现代医院管理,2007,19(4):15-17.
[6]杨坚,卢珊,金晶,等.基于系统思想的分级诊疗分析[J].中国医院管理,2016,36(1):1-5.