六西格玛管理在放射影像科护理管理中的应用
|
摘要
目的探究六西格玛管理对提高放射影像科护理质量的作用。方法选择我院放射科7名护理人员作为研究对象,将2018年1—6月实施常规护理人员管理模式设为对照组,另将2018年7—12月实施六西格玛管理方法设为观察组,比较两组期间护理人员的护理质量评分患者的满意度。结果观察组患者检查等候时间均较对照组明显缩短(P<0.05);观察组患者的满意度均较对照组明显升高(P <0.05)。结论对放射科护理人员实施六西格玛管理能够有效缩短患者的候检时间,改善护理质量,利于提高患者的满意度,实现医患双赢的目的。
Objective To explore the role of Six Sigma Management in improving the quality of nursing in radiology and imaging department.Methods 7 nurses in the radiology department of our hospital were selected as the subjects of study. The routine nursing staff management model implemented from January to June 2018 was set as the control group. In addition, the Six Sigma management method implemented from July to December 2018 was set as the observation group. The satisfaction of patients with nursing quality score was compared between the two groups. Results The waiting time of patients in the observation group was significantly shorter than that in the control group(P < 0.05). The satisfaction of patients in the observation group was significantly higher than that in the control group(P < 0.05). Conclusion The implementation of Six Sigma Management for nursing staff in radiology department can effectively shorten the waiting time of patients, improve the quality of nursing.
Objective To explore the role of Six Sigma Management in improving the quality of nursing in radiology and imaging department.Methods 7 nurses in the radiology department of our hospital were selected as the subjects of study. The routine nursing staff management model implemented from January to June 2018 was set as the control group. In addition, the Six Sigma management method implemented from July to December 2018 was set as the observation group. The satisfaction of patients with nursing quality score was compared between the two groups. Results The waiting time of patients in the observation group was significantly shorter than that in the control group(P < 0.05). The satisfaction of patients in the observation group was significantly higher than that in the control group(P < 0.05). Conclusion The implementation of Six Sigma Management for nursing staff in radiology department can effectively shorten the waiting time of patients, improve the quality of nursing.
引文
[1]王其琳,侯冷晨,王晚晴.六西格玛方法在围手术期医疗风险管理中的应用[J].海南医学,2016,27(17):2895-2897.
[2]王其恩,梁桂仙.六西格玛管理法在我国护理质量管理中的应用研究进展[J].当代医学,2015,9(25):8-9.
[3]Roberts RJ,Wilson AE,Quezado Z. Using Lean Six Sigma Methodology to Improve Quality of the Anesthesia Supply Chain in a Pediatric Hospital[J]. Anesth Analg,2017,124(3):922-924.
[4]曾莉,冯超,庾利,等.基于六西格玛管理法降低自费体检退费人数的实践[J].中国卫生事业管理,2017,8(2):105-107.
[5]李雪,陈金华,卢蓉,等.持续质量改进在放射诊断科护理管理中的应用[J].解放军护理杂志,2015,32(1):41-44.
[6]张志伟,张春玲.六西格玛管理法应用探讨[J].合作经济与科技,2017,7(14):134-135.
[7]田金满,史楠,丹海永,等.六西格玛管理方法在降低白血病患者化疗期间口腔黏膜炎发生率中的应用[J].承德医学院学报,2018,35(2):145-147.
[8]董鑫,胡必富,江广斌,等.六西格玛法在提高卒中患者CT检查时效中的应用研究[J].中国卒中杂志,2018,9(2):151-154.
[9]李芳桂,庞斌,丘玮,等.六西格玛管理法在缩短门诊西药房患者取药等候时间上的运用[J].北方药学,2015,12(3):167,160.
[10]苏光建,李丹,肖燕萍,等.应用六西格玛管理缩短住院急诊标本报告时间[J].中国卫生标准管理,2018,9(19):126-129.
[11]郑小燕,肖碧妹,陈全丽,等.六西格玛管理对神经外科老年住院患者发生肺部感染的防护作用[J].中国医学创新,2016,13(27):90-92.
[12]王栩,陈艳清,肖灼珍.六西格玛法改善肝胆外科住院患者的满意度分析[J].中医药管理杂志,2015,2(3):60-62.
[2]王其恩,梁桂仙.六西格玛管理法在我国护理质量管理中的应用研究进展[J].当代医学,2015,9(25):8-9.
[3]Roberts RJ,Wilson AE,Quezado Z. Using Lean Six Sigma Methodology to Improve Quality of the Anesthesia Supply Chain in a Pediatric Hospital[J]. Anesth Analg,2017,124(3):922-924.
[4]曾莉,冯超,庾利,等.基于六西格玛管理法降低自费体检退费人数的实践[J].中国卫生事业管理,2017,8(2):105-107.
[5]李雪,陈金华,卢蓉,等.持续质量改进在放射诊断科护理管理中的应用[J].解放军护理杂志,2015,32(1):41-44.
[6]张志伟,张春玲.六西格玛管理法应用探讨[J].合作经济与科技,2017,7(14):134-135.
[7]田金满,史楠,丹海永,等.六西格玛管理方法在降低白血病患者化疗期间口腔黏膜炎发生率中的应用[J].承德医学院学报,2018,35(2):145-147.
[8]董鑫,胡必富,江广斌,等.六西格玛法在提高卒中患者CT检查时效中的应用研究[J].中国卒中杂志,2018,9(2):151-154.
[9]李芳桂,庞斌,丘玮,等.六西格玛管理法在缩短门诊西药房患者取药等候时间上的运用[J].北方药学,2015,12(3):167,160.
[10]苏光建,李丹,肖燕萍,等.应用六西格玛管理缩短住院急诊标本报告时间[J].中国卫生标准管理,2018,9(19):126-129.
[11]郑小燕,肖碧妹,陈全丽,等.六西格玛管理对神经外科老年住院患者发生肺部感染的防护作用[J].中国医学创新,2016,13(27):90-92.
[12]王栩,陈艳清,肖灼珍.六西格玛法改善肝胆外科住院患者的满意度分析[J].中医药管理杂志,2015,2(3):60-62.