基于Kano模型的原型模式系统需求排序方法研究
|
摘要
针对当前国内很多小规模的互联网公司仍然采用加性加权法进行需求排序难以保证用户的满意度的问题,提出了一种基于Kano模型的原型模式系统需求排序方法。有别于传统的加性加权法,该方法将F相似关系聚类方法和粗数分析引入到Kano模型定量分析中,以便对需求研发优先级进行排序。它可以实现需求工程师识别并确定用户对原型相应实现程度的满意程度,并在此基础上保证需求完整,以达到需求排序符合用户期望的目的。
At present, many small-scale Internet companies in China are still using additive weighting method to order the requirement, but with this method it is difficult to guarantee the user's satisfaction. To solve this problem, a method of ranking the prototype system based on Kano model is proposed. Different from the traditional additive weighting method,this method introduces F similarity relation clustering method and the rough number analysis into Kano model quantitative analysis. The requirement engineers can use the result to order the requirement. This method can help them identify and determine the degree of satisfaction of the corresponding degree of realization of the prototype. On ensuring the integrity of the requirement, this method could meet the requirements of the order in line with the user's expectations.
At present, many small-scale Internet companies in China are still using additive weighting method to order the requirement, but with this method it is difficult to guarantee the user's satisfaction. To solve this problem, a method of ranking the prototype system based on Kano model is proposed. Different from the traditional additive weighting method,this method introduces F similarity relation clustering method and the rough number analysis into Kano model quantitative analysis. The requirement engineers can use the result to order the requirement. This method can help them identify and determine the degree of satisfaction of the corresponding degree of realization of the prototype. On ensuring the integrity of the requirement, this method could meet the requirements of the order in line with the user's expectations.
引文
[1]KANO N,SERAKU N,TAKAHASHI F,et al.Attractive quality and must-be quality[J].Journal of the Japanese Society for Quality Control,1984,14(2):147-156.
[2]GARIBAY C,GUTIéRREZ H,FIGUEROA A.Evaluation of a digital library by means of quality function deployment(QFD)and the Kano model[J].Journal of Academic Librarianship,2010,36(2):125-132.
[3]LAI H J,WU H H.A case study of applying Kano’s model and ANOVA technique in evaluating service quality[J].Information Technology Journal,2011,10(1):89-97.
[4]施国洪,岳江君.KANO模型在图书馆服务质量管理中的应用研究[J].情报杂志,2009,28(8):57-61.SHI Guohong,YUE Jiangjun.Research on the application of KANO model in library service quality management[J].Journal of Intelligence,2009,28(8):57-61
[5]黄威.基于Kano模型的原型模式系统需求排序方法研究[D].西安:西北工业大学,2017.HUANG Wei.Research on Method of Requirement Sequencing for Prototype Model System based on Kano Model[D].Xi’an:Northwestern Polytechnical University,2017.
[6]KARLSSON J,RYAN K.A cost-value approach for prioritizing requirements[J].IEEE Software,1997,14(5):67-74.
[7]熊兆文,李娟,李奇.基于组件最优组合的需求优先级排序方法[J].计算机工程与设计,2009,30(1):105-109.XIONG Zhaowen,LI Juan,LI Qi.Method for requirements prioritizing based on optimal combination of components[J].Computer Engineering&Design,2009,30(1):105-109.
[8]湛浩旻,印桂生,赵蕴龙.基于ISM与AHP组合的需求优先级排序方法[J].计算机科学,2013,40(3):225-227.ZHAN Haomin,YIN Guisheng,ZHAO Yunlong.Method of prioritizing requirements based on the combination of ISM and AHP[J].Computer Science,2013,40(3):225-224.
[9]陈梅梅,谢松年.基于改进Kano模型的B2C网站顾客满意度影响研究[J].情报科学,2016,35(2):83-86.CHEN Meimei,XIE Songnian.Research on customer satisfaction of B2C Website based on improved Kano model[J].Information Science,2016,35(2):83-86.
[10]唐中君,龙玉玲.基于Kano模型的个性化需求获取方法研究[J].软科学,2012,26(2):127-131.TANG Zhongjun,LONG Yuling.Research on method of acquiring individual demand based on Kano model[J].Soft Sci-ence,2012,26(2):127-131.
[11]杨纶标,高英仪.模糊数学原理及应用[M].广州:华南理工大学出版社,2005.
[12]WANG T,JI P.Understanding customer needs through quantitative analysis of Kano's model[J].International Journal of Quality&Reliability Management,2010,27(2):173-184.
[13]郭绍征,陆洪光,邓薇,等.抽样技术与多元统计分析在问卷调查中的应用[J].中外企业家,2016(21):236-237.GUO Shaozheng,LU Hongguang,DENG Wei,et al.Application of sampling technique and multivariate statistical analysis in questionnaire[J]Chinese&Foreign Entrepreneurs,2016(21):236-237.
[14]ZHAI L Y,KHOO L P,ZHONG Z W.A rough set enhanced fuzzy approach to quality function deployment[J].The International Journal of Advanced Manufacturing Technology,2008,37(5):613-624.
[2]GARIBAY C,GUTIéRREZ H,FIGUEROA A.Evaluation of a digital library by means of quality function deployment(QFD)and the Kano model[J].Journal of Academic Librarianship,2010,36(2):125-132.
[3]LAI H J,WU H H.A case study of applying Kano’s model and ANOVA technique in evaluating service quality[J].Information Technology Journal,2011,10(1):89-97.
[4]施国洪,岳江君.KANO模型在图书馆服务质量管理中的应用研究[J].情报杂志,2009,28(8):57-61.SHI Guohong,YUE Jiangjun.Research on the application of KANO model in library service quality management[J].Journal of Intelligence,2009,28(8):57-61
[5]黄威.基于Kano模型的原型模式系统需求排序方法研究[D].西安:西北工业大学,2017.HUANG Wei.Research on Method of Requirement Sequencing for Prototype Model System based on Kano Model[D].Xi’an:Northwestern Polytechnical University,2017.
[6]KARLSSON J,RYAN K.A cost-value approach for prioritizing requirements[J].IEEE Software,1997,14(5):67-74.
[7]熊兆文,李娟,李奇.基于组件最优组合的需求优先级排序方法[J].计算机工程与设计,2009,30(1):105-109.XIONG Zhaowen,LI Juan,LI Qi.Method for requirements prioritizing based on optimal combination of components[J].Computer Engineering&Design,2009,30(1):105-109.
[8]湛浩旻,印桂生,赵蕴龙.基于ISM与AHP组合的需求优先级排序方法[J].计算机科学,2013,40(3):225-227.ZHAN Haomin,YIN Guisheng,ZHAO Yunlong.Method of prioritizing requirements based on the combination of ISM and AHP[J].Computer Science,2013,40(3):225-224.
[9]陈梅梅,谢松年.基于改进Kano模型的B2C网站顾客满意度影响研究[J].情报科学,2016,35(2):83-86.CHEN Meimei,XIE Songnian.Research on customer satisfaction of B2C Website based on improved Kano model[J].Information Science,2016,35(2):83-86.
[10]唐中君,龙玉玲.基于Kano模型的个性化需求获取方法研究[J].软科学,2012,26(2):127-131.TANG Zhongjun,LONG Yuling.Research on method of acquiring individual demand based on Kano model[J].Soft Sci-ence,2012,26(2):127-131.
[11]杨纶标,高英仪.模糊数学原理及应用[M].广州:华南理工大学出版社,2005.
[12]WANG T,JI P.Understanding customer needs through quantitative analysis of Kano's model[J].International Journal of Quality&Reliability Management,2010,27(2):173-184.
[13]郭绍征,陆洪光,邓薇,等.抽样技术与多元统计分析在问卷调查中的应用[J].中外企业家,2016(21):236-237.GUO Shaozheng,LU Hongguang,DENG Wei,et al.Application of sampling technique and multivariate statistical analysis in questionnaire[J]Chinese&Foreign Entrepreneurs,2016(21):236-237.
[14]ZHAI L Y,KHOO L P,ZHONG Z W.A rough set enhanced fuzzy approach to quality function deployment[J].The International Journal of Advanced Manufacturing Technology,2008,37(5):613-624.