医院自助挂号终端使用管理和功能设计研究*——基于A医院和B医院自助挂号终端的比较分析
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摘要
通过A、B两家医院的实地考察、体验和比较分析发现,二者都结合自身实际设计了自助挂号终端的功能,但仍然存在支付方式比较单一、智能化水平不高、开放时间相对较短、系统升级成本较高、技术服务保障人员由他人兼任以及对患者的吸引力不如人工窗口等情况。建议:做好相关调研工作,降低系统购置和升级改造成本;延长自助挂号终端的开放时间,加强运行保障服务工作;完善系统功能,充分发挥自助挂号终端的积极作用。
Through the field investigation,experience and comparative analysis of two hospitals A and B,it is found that both of them have designed the functions of self-service registration terminal based on their ow n reality. How ever,there still exist such cases as single payment method,low intelligence level,relatively short opening time,high system upgrade cost,technical service guarantee personnel being concurrently employed by others and less attractive to patients than manual w indow s. Good job should be done in the relevant research to reduce the cost of system purchase and upgrade,and the opening time of self-service registration terminal be extended to strengthen the operation and guarantee service; The system functions have been improved and the full play been given to the positive role of self-service registration terminal.
Through the field investigation,experience and comparative analysis of two hospitals A and B,it is found that both of them have designed the functions of self-service registration terminal based on their ow n reality. How ever,there still exist such cases as single payment method,low intelligence level,relatively short opening time,high system upgrade cost,technical service guarantee personnel being concurrently employed by others and less attractive to patients than manual w indow s. Good job should be done in the relevant research to reduce the cost of system purchase and upgrade,and the opening time of self-service registration terminal be extended to strengthen the operation and guarantee service; The system functions have been improved and the full play been given to the positive role of self-service registration terminal.
引文
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[5]刘雅娟.医院人工收费系统与自助服务终端的应用对比分析:以上海某甲医院为例[J].中国总会计师,2018(1):65-67.
[6]韩文萍,王亚平,廖秀梅,等.患者自助挂号与窗口挂号需求度调查的比较分析[J].武警医学,2016,27(8):850-852.
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[9]冯一侃.医院门诊自助机患者使用习惯研究[J].现代医院管理,2016,14(6):86-89.
[10]王慧,徐辅慧,冯爱爱,等.导诊护士在自助挂号终端使用中的重要性研究[J].世界最新医学信息文摘,2015,15(61):247.
[2]金条凤.自助挂号系统在门诊管理中的应用[J].中医药管理杂志,2018,26(12):194-195.
[3]陈丽苗,陈映好.门诊一站式自助预约挂号服务系统对提高门诊就诊率及满意度的影响[J].护理实践与研究,2016,13(11):140-142.
[4]李钟仁.门诊一站式自助服务机器对提高服务时间的调查研究[J].中国医疗设备,2017,32(3):146-149.
[5]刘雅娟.医院人工收费系统与自助服务终端的应用对比分析:以上海某甲医院为例[J].中国总会计师,2018(1):65-67.
[6]韩文萍,王亚平,廖秀梅,等.患者自助挂号与窗口挂号需求度调查的比较分析[J].武警医学,2016,27(8):850-852.
[7]王晚晴,徐晓丽,王其琳.医院门诊自助挂号系统对医疗服务改善的研究[J].现代医院管理,2016,14(6):77-80.
[8]冯一侃.医院门诊自助系统的对比研究[J].医院管理论坛,2016,33(9):58-61.
[9]冯一侃.医院门诊自助机患者使用习惯研究[J].现代医院管理,2016,14(6):86-89.
[10]王慧,徐辅慧,冯爱爱,等.导诊护士在自助挂号终端使用中的重要性研究[J].世界最新医学信息文摘,2015,15(61):247.