精益管理在门诊抽血室流程改造中的应用效果分析
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摘要
目的将精益管理方法应用在门诊抽血室流程改造过程中,分析这种方法的价值。方法从2018年开始本院对医院的门诊抽血室进行流程改造工作,在此过程中实施精益管理,对抽血流程进行不断地优化,各环节连接紧密,显著提升了工作质量。我们还调查了患者的满意度情况并进行分析。结果在门诊抽血室流程改造中实施精益管理之后,患者对我们工作的满意度显著提升,比改造之前有了很大幅度的提升,改造前后比较,差异显著(P<0.05)。实施精益管理前后比较患者的等候时间,经过改造后显著缩短,改造前后比较,差异显著(P<0.05)。结论在门诊抽血室流程改造中实施精益管理措施,大大缩短了患者的等候时间,患者的满意度很高,显著提升了工作质量,值得在临床上推广使用。
Objective To apply the lean management method in the process of process improvement in the outpatient blood collection room and analyze the value of this method. Methods From 2018 onwards, the hospital carried out the process transformation of the hospital blood collection room. In the process, lean management was implemented to continuously optimize the blood drawing process, and the links were closely connected, which significantly improved the quality of work. We also investigated patient satisfaction and analyzed it. Results After the implementation of lean management in the process of blood collection in the outpatient department, the patient's satisfaction with our work was significantly improved, and it was greatly improved before the transformation. Before and after the transformation, the difference was significant(P<0.05). The waiting time of patients before and after the implementation of lean management was significantly shortened after the transformation, and the difference was significant before and after the transformation(P<0.05). Conclusion The implementation of lean management measures in the process of blood transfusion in the outpatient department has greatly shortened the waiting time of patients, and the patient's satisfaction is very high, which significantly improves the quality of work and is worthy of clinical promotion.
Objective To apply the lean management method in the process of process improvement in the outpatient blood collection room and analyze the value of this method. Methods From 2018 onwards, the hospital carried out the process transformation of the hospital blood collection room. In the process, lean management was implemented to continuously optimize the blood drawing process, and the links were closely connected, which significantly improved the quality of work. We also investigated patient satisfaction and analyzed it. Results After the implementation of lean management in the process of blood collection in the outpatient department, the patient's satisfaction with our work was significantly improved, and it was greatly improved before the transformation. Before and after the transformation, the difference was significant(P<0.05). The waiting time of patients before and after the implementation of lean management was significantly shortened after the transformation, and the difference was significant before and after the transformation(P<0.05). Conclusion The implementation of lean management measures in the process of blood transfusion in the outpatient department has greatly shortened the waiting time of patients, and the patient's satisfaction is very high, which significantly improves the quality of work and is worthy of clinical promotion.
引文
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[16]卢伟.观察PDCA循环在提高检验科门诊窗口患者满意度中的应用效果[J].世界最新医学信息文摘,2015,15(35):164-165.
[2]程燕玲,雷晓芬,董怡萍,等.PDCA循环在门诊抽血室标本质量控制中的应用研究[J].西北国防医学杂志,2014,22(3):276-279.
[3]张芳芳,孟玉华,肖海波,等.自动采血包管系统在抽血室中的应用与效果[J].实用临床医药杂志,2014,18(2):81-82.
[4]杨琴,张育勤,范开华,等.信息化技术在门诊预配排队取药系统流程改造中的应用[J].中国药师,2016,19(1):169-171.
[5]谭承娟,叶红,王桂玲.品管圈活动在降低门诊抽血不合格标本率中的效果观察[J].东南国防医药,2015,14(6):664-665.
[6]练冬慧.精益管理在抽血室流程改造中的应用[J].医药前沿,2015(8):322-323.
[7]杨骅,陈剑伟,潘耀良,等.精益管理在大医院门诊检验流程改造中的应用与实践[J].中国医院管理,2010,30(7):27-28.
[8]凌攀,刘毅,袁丹,等.精益管理在疾控门诊部实验室管理中的应用与价值分析[J].医学理论与实践,2017,30(8):1245-1247.
[9]苟相国.有关精益管理于门诊流程改善之中的应用研究[J].医学信息,2014(39):439-440.
[10]唐文睿,刘腊梅,崔丽萍,等.流程管理在门诊抽血室的应用[J].齐鲁护理杂志,2011,17(36):94-95.
[11]孙令国,刘娟,马千云,等.精益管理在大型医院门诊流程改造中的运用[J].中国医疗管理科学,2018(3):35-39.
[12]韩卉,田丽霞,郑宏.人性化护理服务模式在门诊抽血室的应用价值分析[J].世界最新医学信息文摘,2016,16(54):210,216.
[13]李海英.医院护理管理中流程管理的应用效果观察[J].世界最新医学信息文摘,2016(a3):228,239.
[14]成果,祝敏,胡学金.门诊采血中心流程管理[J].世界最新医学信息文摘:电子版,2013(7):268-268.
[15]孙媛媛.门诊采血中心幼儿静脉采血的护理效果分析[J].世界最新医学信息文摘,2018(8):241,244.
[16]卢伟.观察PDCA循环在提高检验科门诊窗口患者满意度中的应用效果[J].世界最新医学信息文摘,2015,15(35):164-165.