摘要
目的调查高校辅导员情绪劳动、工作家庭平衡对工作满意度的影响。方法采用情绪劳动量表、工作家庭平衡量表、工作满意度量表对1 300名高校辅导员进行施测,其中有效问卷1 058份,采用描述性统计、相关分析、分层回归进行结果分析。结果高校辅导员表层行为与工作满意度呈显著负相关(r=-0.32,P<0.01);深层行为与工作满意度呈显著正相关(r=0.58,P<0.01);工作家庭冲突与工作满意度呈显著负相关(r=-0.36,P<0.01),工作家庭促进与工作满意度呈显著正相关(r=0.42,P<0.01);低工作家庭冲突组中,高校辅导员深层行为能够显著正向预测工作满意度(B=0.41,t=3.96,P<0.01);高工作家庭冲突组中,表层行为能够显著负向预测工作满意度(B=-0.63,t=-7.06,P<0.01)。结论高校辅导员情绪劳动与工作满意度存在密切关系,工作家庭冲突在深层行为与工作满意度、表层行为与工作满意度中起显著的调节作用。
Objective To explore the influence of emotional labor and work-family balance on job satisfaction in college counselors.Methods The emotional labor scale, work family balance scale and work satisfaction scale were used to measure 1 300 college counselors, and there were 1 058 were valid questionnaires. Descriptive statistics, correlation analysis and hierarchical regression were used to analyze the results. Results There was a significant negative correlation between counselors' surface behavior and job satisfaction(r=-0.32, P<0.01). There was a significant positive correlation between deep behavior and job satisfaction(r=0.58,P<0.01). There was a significant negative correlation between work-family conflict and job satisfaction(r=-0.36, P<0.01), and a significant positive correlation between work-family promotion and job satisfaction(r=0.42, P<0.01). In the low work-family conflict group, the deep behavior of college counselors could significantly negatively predict job satisfaction(B=0.41, t=3.96,P<0.01). In the high work-family conflict group, surface behavior can significantly negatively predict job satisfaction(B=-0.63,t=-7.06, P<0.01). Conclusion College counselors' emotional labor is closely related to job satisfaction, and work-family conflict plays a significant role in regulating deep behavior and job satisfaction, surface behavior and job satisfaction.
引文
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