基于信息熵的煤矿高层管理者工作压力评价研究
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摘要
为科学量化煤矿高层管理者的工作压力情况,利用信息熵、层次分析法和模糊综合评价法,研究评价煤矿高层管理者的工作压力。通过深度访谈与问卷调查的方式建立了评价指标体系,在层次分析法的基础上使用熵权法修正并确定了评价指标体系的权重,然后基于模糊综合评价法构建了煤矿高层管理者工作压力评价模型。该模型在主观赋权的基础上提高了评价结果的客观性,确保了对工作压力这一不易量化的因素定量化的准确性。最后通过选取某市5个大型国有煤矿50名高管为例进行工作压力评价,通过计算得出该地区高管工作压力具体情况和大小分布特征,结果与现实情况相符,表明该模型有效可行。研究表明,评价指标体系体现了煤矿高层管理者工作压力源属性和分布特征,该模型可对煤矿高层管理者的工作压力进行识别和诊断,从而为煤炭企业工作压力管理提供决策依据和参考。
The senior coal mine managers' work stress was studied and evaluated using the information entropy,analytic hierarchy process and fuzzy comprehensive evaluation method in order to scientifically quantify it. The evaluation index system was established by means of in-depth interview and questionnaire survey. On the basis of analytic hierarchy process( AHP),the weight of evaluation index system was revised and determined by entropy weight method. Then,based on the fuzzy comprehensive evaluation method,the work stress evaluation model of senior coal mine managers was constructed. The model improves the objectivity of evaluation results on the basis of subjective weighting and ensures the accuracy of quantification of work stress,which is not easy to quantify. Finally,by selecting 50 senior executives of 5 large state-owned coal mines in a city as an example,we carried out evaluation on the work stress. The specific situation and size distribution characteristics of the work stress of senior executives in this area were obtained by calculation. The results are consistent with the actual situation,indicating the model is effective and feasible. The research shows that the evaluation index system reflects the attributes and distribution characteristics of the senior coal mine managers' work stress,and the model could identify and diagnose the senior coal mine managers' work stress. Thus it provides the decision basis and reference for the coal enterprise work stress management.
The senior coal mine managers' work stress was studied and evaluated using the information entropy,analytic hierarchy process and fuzzy comprehensive evaluation method in order to scientifically quantify it. The evaluation index system was established by means of in-depth interview and questionnaire survey. On the basis of analytic hierarchy process( AHP),the weight of evaluation index system was revised and determined by entropy weight method. Then,based on the fuzzy comprehensive evaluation method,the work stress evaluation model of senior coal mine managers was constructed. The model improves the objectivity of evaluation results on the basis of subjective weighting and ensures the accuracy of quantification of work stress,which is not easy to quantify. Finally,by selecting 50 senior executives of 5 large state-owned coal mines in a city as an example,we carried out evaluation on the work stress. The specific situation and size distribution characteristics of the work stress of senior executives in this area were obtained by calculation. The results are consistent with the actual situation,indicating the model is effective and feasible. The research shows that the evaluation index system reflects the attributes and distribution characteristics of the senior coal mine managers' work stress,and the model could identify and diagnose the senior coal mine managers' work stress. Thus it provides the decision basis and reference for the coal enterprise work stress management.
引文
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[5]郭蓉.煤矿高层管理者工作压力研究[D].西安:西安科技大学,2016.GUO Rong. Study on work pressure of coal mine senior manager[D]. Xi’an:Xi’an University of Science and Technology,2016.
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[10]周素梅,黄晓玲.护士长管理干预对降低急诊科护士工作压力的效果评价[J].重庆医学,2008,37(9):967-968.ZHOU Su-mei,HUANG Xiao-ling. Evaluation on the effect of lowering working burden of nurses in emergency department through management and intervention by nursing head[J]. Chongqing Medicine,2008,37(9):967-968.
[11]赵承芳,任巧花,武建慧,等.同事支持系统在减轻ICU中年护师工作压力中的应用[J].护理研究,2008,22(29):2705-2706.ZHAO Cheng-fang,REN Qiao-hua,WU Jian-hui,et al.Application of colleagues support system in relieving the work pressures of middle-aged or young nurses in ICU[J]. Chinese Nursing Research,2008,22(29):2705-2706.
[12]娄小平,朱伟.不同特征护士工作压力源评价[J].中国实用神经疾病杂志,2010,13(8):5-7.LOU Xiao-ping,ZHU Wei. Appraisal of job stress sources among nurses with different characteristics[J].Chinese Journal of Practical Nervous Diseases,2010,13(8):5-7.
[13]刘辉,侯嫚丹.基于集对分析的高校教师压力评价[J].湖北文理学院学报,2013,34(5):52-55.LIU Hui,HOU Man-dan. Evaluation of university teachers’stress based on set pair analysis[J]. Journal of Hubei University of Arts and Science,2013,34(5):52-55.
[14]王岩,高小涵.高校教师工作压力的模糊综合评价模型[J].人力资源管理,2014(5):214-216.WANG Yan,GAO Xiao-han. Fuzzy comprehensive evaluation model of college teachers’work stress[J]. Human Resource Management,2014(5):214-216.
[15]方贵蓉,王效惠,雷春梅,等.三级综合医院护理单元综合工作压力强度指标的构建及其在绩效考核中的应用[J].护理研究,2016,30(25):3116-3119.FANG Gui-rong,WANG Xiao-hui,LEI Chun-mei,et al.Establishment of comprehensive work pressure intensity index and its application in performance evaluation in nursing units of third grade general hospitals[J]. Chinese Nursing Research,2016,30(25):3116-3119.
[16]王欣.新建地方本科院校青年教师工作压力评价的数学模型[J].微型电脑应用,2016,32(8):50-52.WANG Xin. Mathematics model of evaluation for young teachers’working pressure in newly-founded local regular universities[J]. Microcomputer Applications,2016,32(8):50-52.
[17] He Q,Guo R,Zhang J,et al. Evaluation of the senior coal mine managers’working stress[J]. Geo-Resources Environment&Engineering,2017(2):259-264.
[18] Ivancevich J M,Matteson M T. Stress and work:a managerial perspective[M]. Scott. Foresman,1980.
[19] Cooper C L,Sloan S,Williams S. Occupational stress indictor[M]. Windsor:Nfer-Nelson,1988.
[20]孟晓斌.管理者工作压力、自我效能感与工作绩效关系研究[D].杭州:浙江大学,2004.MENG Xiao-bin. Research on the relationship between manager’s work stress,self-efficacy and job performance[D]. Hangzhou:Zhejiang University,2004.
[21]丁家玲,叶金华.层次分析法和模糊综合评判在教师课堂教学质量评价中的应用[J].武汉大学学报(哲学社会科学版),2003,56(2):241-245.DING Jia-ling,YE Jin-hua. On AHP model and fuzzy judgement in evaluation of undergraduate teaching quality[J]. Wuhan University Journal(Social Sciences),2003,56(2):241-245.
[22]郭立夫,郭文强.决策理论与方法[M].北京:高等教育出版社,2015.GUO Li-fu,GUO Wen-qiang. Decision theory and method[M]. Beijing:Higher Education Press,2015.
[23]朱峰,张宏伟.基于“AHP+熵权法”的CW-TOPSIS冲击地压评判模型[J].中国安全科学学报,2017,27(1):128-133.ZHU Feng,ZHANG Hong-wei.“AHP+entropy weight method”based CW-TOPSIS model for predicting rockburst[J]. China Safety Science Journal,2017,27(1):128-133.
[24]马茂冬,韩尧,张倩.基于模糊层次分析法的应急能力评估方法探讨[J].中国安全生产科学技术,2009,5(2):98-102.MA Mao-dong,HAN Yao,ZHANG Qian. Evaluation method of emergency response capabilities based on FAHP[J]. Journal of Safety Science and Technology,2009,5(2):98-102.
[2]颜晗.煤矿矿长压力及其管理策略研究[D].西安:西安科技大学,2008.YAN Han. Research on the stress and stress management of the coal mine manager[D]. Xi’an:Xi’an University of Science and Technology,2008.
[3]曹静,任一鑫,张岩.煤矿管理者工作压力源、应对方式、身心健康的关系研究[J].经济师,2009(7):197-198.CAO Jing,REN Yi-xin,ZHANG Yan. Study on the relationship between working stressors,coping styles and physical and mental health of coal mine managers[J].Economist,2009(7):197-198.
[4]张军锋.煤矿经营者压力源分析与缓释措施研究[D].西安:西安科技大学,2010.ZHANG Jun-feng. Study on analyses of coal mine manager’s pressure source and release measures[D].Xi’an:Xi’an University of Science and Technology,2010.
[5]郭蓉.煤矿高层管理者工作压力研究[D].西安:西安科技大学,2016.GUO Rong. Study on work pressure of coal mine senior manager[D]. Xi’an:Xi’an University of Science and Technology,2016.
[6]杨林锋,胡君辰.工作压力调节和中介作用分析———以工作控制模型为例[J].软科学,2010,24(7):78-83.YANG Lin-feng,HU Jun-chen. Analysis of job stress as moderator and mediator:taking job control model as an example[J]. Soft Science,2010,24(7):78-83.
[7] Kurimori S,Kakizaki T. Evaluation of work stress using psychological and physiological measures of mental activity in a paced calculating task[J]. Industrial Health,1995,33(1):7-22.
[8] Winefield H,Farmer E,Denson L. Work stress management for women general practitioners:an evaluation[J]. Psychology Health&Medicine,1998,3(2):163-170.
[9] Dudek B,Kolasa W. Evaluation of the computerized program in stress testing in workplace[J]. Medycyna Pracy,2002,53(2):125-129.
[10]周素梅,黄晓玲.护士长管理干预对降低急诊科护士工作压力的效果评价[J].重庆医学,2008,37(9):967-968.ZHOU Su-mei,HUANG Xiao-ling. Evaluation on the effect of lowering working burden of nurses in emergency department through management and intervention by nursing head[J]. Chongqing Medicine,2008,37(9):967-968.
[11]赵承芳,任巧花,武建慧,等.同事支持系统在减轻ICU中年护师工作压力中的应用[J].护理研究,2008,22(29):2705-2706.ZHAO Cheng-fang,REN Qiao-hua,WU Jian-hui,et al.Application of colleagues support system in relieving the work pressures of middle-aged or young nurses in ICU[J]. Chinese Nursing Research,2008,22(29):2705-2706.
[12]娄小平,朱伟.不同特征护士工作压力源评价[J].中国实用神经疾病杂志,2010,13(8):5-7.LOU Xiao-ping,ZHU Wei. Appraisal of job stress sources among nurses with different characteristics[J].Chinese Journal of Practical Nervous Diseases,2010,13(8):5-7.
[13]刘辉,侯嫚丹.基于集对分析的高校教师压力评价[J].湖北文理学院学报,2013,34(5):52-55.LIU Hui,HOU Man-dan. Evaluation of university teachers’stress based on set pair analysis[J]. Journal of Hubei University of Arts and Science,2013,34(5):52-55.
[14]王岩,高小涵.高校教师工作压力的模糊综合评价模型[J].人力资源管理,2014(5):214-216.WANG Yan,GAO Xiao-han. Fuzzy comprehensive evaluation model of college teachers’work stress[J]. Human Resource Management,2014(5):214-216.
[15]方贵蓉,王效惠,雷春梅,等.三级综合医院护理单元综合工作压力强度指标的构建及其在绩效考核中的应用[J].护理研究,2016,30(25):3116-3119.FANG Gui-rong,WANG Xiao-hui,LEI Chun-mei,et al.Establishment of comprehensive work pressure intensity index and its application in performance evaluation in nursing units of third grade general hospitals[J]. Chinese Nursing Research,2016,30(25):3116-3119.
[16]王欣.新建地方本科院校青年教师工作压力评价的数学模型[J].微型电脑应用,2016,32(8):50-52.WANG Xin. Mathematics model of evaluation for young teachers’working pressure in newly-founded local regular universities[J]. Microcomputer Applications,2016,32(8):50-52.
[17] He Q,Guo R,Zhang J,et al. Evaluation of the senior coal mine managers’working stress[J]. Geo-Resources Environment&Engineering,2017(2):259-264.
[18] Ivancevich J M,Matteson M T. Stress and work:a managerial perspective[M]. Scott. Foresman,1980.
[19] Cooper C L,Sloan S,Williams S. Occupational stress indictor[M]. Windsor:Nfer-Nelson,1988.
[20]孟晓斌.管理者工作压力、自我效能感与工作绩效关系研究[D].杭州:浙江大学,2004.MENG Xiao-bin. Research on the relationship between manager’s work stress,self-efficacy and job performance[D]. Hangzhou:Zhejiang University,2004.
[21]丁家玲,叶金华.层次分析法和模糊综合评判在教师课堂教学质量评价中的应用[J].武汉大学学报(哲学社会科学版),2003,56(2):241-245.DING Jia-ling,YE Jin-hua. On AHP model and fuzzy judgement in evaluation of undergraduate teaching quality[J]. Wuhan University Journal(Social Sciences),2003,56(2):241-245.
[22]郭立夫,郭文强.决策理论与方法[M].北京:高等教育出版社,2015.GUO Li-fu,GUO Wen-qiang. Decision theory and method[M]. Beijing:Higher Education Press,2015.
[23]朱峰,张宏伟.基于“AHP+熵权法”的CW-TOPSIS冲击地压评判模型[J].中国安全科学学报,2017,27(1):128-133.ZHU Feng,ZHANG Hong-wei.“AHP+entropy weight method”based CW-TOPSIS model for predicting rockburst[J]. China Safety Science Journal,2017,27(1):128-133.
[24]马茂冬,韩尧,张倩.基于模糊层次分析法的应急能力评估方法探讨[J].中国安全生产科学技术,2009,5(2):98-102.MA Mao-dong,HAN Yao,ZHANG Qian. Evaluation method of emergency response capabilities based on FAHP[J]. Journal of Safety Science and Technology,2009,5(2):98-102.