ACARS实时监控下的民机主制造商快响支援研究
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摘要
主制造商在飞机交付客户运行后,通过客户服务部门的快速响应机构可全天候接收和处理客户请求,为客户提供及时有效的技术支援,帮助客户实现飞机的顺畅运行。通过对ACARS报文数据的分析,工程师可及时获取飞机的重要运行信息,实时监控飞机技术状态,及早发现故障并做好排故工作,从而实现"快速发现问题—主动掌握信息—提早调度资源",减少航班的延误或取消。国产民机主制造商将ACARS报文实时监控应用与快响支援工作相结合,为国产民机的运行支援服务提供了一种工作借鉴。
With the aid supplied by the rapid response organization of its customer service department, the manufacturer can provide 7 ×24 hours all-weather service to receive and resolve customers' requests after aircraft delivery,providing timely and effective technical support for customers to realize smooth flight operation. Through analysis on ACARS report data, engineers can timely obtain the important operational information and monitor real-time technical status of airplanes, helping airlines to isolate the fault and arrange maintenance schedule in time. In this way, airlines can find the fault quickly, get the information actively, and schedule resources timely, in order to reduce flight delay or cancellation. The combinated application of ACARS monitoring and rapid response support provides reference for domestic civil aircraft operation support.
With the aid supplied by the rapid response organization of its customer service department, the manufacturer can provide 7 ×24 hours all-weather service to receive and resolve customers' requests after aircraft delivery,providing timely and effective technical support for customers to realize smooth flight operation. Through analysis on ACARS report data, engineers can timely obtain the important operational information and monitor real-time technical status of airplanes, helping airlines to isolate the fault and arrange maintenance schedule in time. In this way, airlines can find the fault quickly, get the information actively, and schedule resources timely, in order to reduce flight delay or cancellation. The combinated application of ACARS monitoring and rapid response support provides reference for domestic civil aircraft operation support.
引文
[1] SHAN SIQING, WANG LI, XIN TENGLONG, et al. Developing a rapid response production system for aircraft manufacturing[J]. International Journal of Production Economics, 2013, 146(1):37-47.
[2]中国商用飞机有限责任公司. 2016—2035年民用飞机市场预测年报[EB/OL].(2016-11-01)[2017-12-20]. http://www.comac.cclxwzxlgsxw/201611/01/t20161101-4450747.shtml.
[3]杨海,李凯,白代敏,等.面向航空复杂产品生产线的快速响应制造模式研究[J].制造业自动化, 2015, 37(4):116-119.
[4]余义良.民机制造商客户服务快速响应流程与标准研究[D].天津:中国民航大学, 2017.
[5] JIN JIWEN, NI YANRONG, XI JUNTONG, et al. Research on the application of technology-oriented rapid response manufacturing in a distributed network environment[J]. Journal of Materials Processing Technology, 2002, 129(1/2/3):579-583.
[6]易承罡.基于ACARS的飞机实时监控系统研究[J].宁波大学学报(理工版), 2011, 24(1):78-80.
[7]晏震乾.机载ACMS系统的客户化配置[J].航空维修与工程, 2015(3):39-42.
[8]中国民用航空局飞行标准司.航空运营人使用地空数据通信系统的标准与指南:AC-121-FS-2008-16R1[S].北京:中国民用航空局飞行标准司, 2008.
[9]中国民用航空局飞行标准司.航空承运人航空器追踪监控实施指南:AC-121-FS-2016-127[S].北京:中国民用航空局飞行标准司,2016.
[2]中国商用飞机有限责任公司. 2016—2035年民用飞机市场预测年报[EB/OL].(2016-11-01)[2017-12-20]. http://www.comac.cclxwzxlgsxw/201611/01/t20161101-4450747.shtml.
[3]杨海,李凯,白代敏,等.面向航空复杂产品生产线的快速响应制造模式研究[J].制造业自动化, 2015, 37(4):116-119.
[4]余义良.民机制造商客户服务快速响应流程与标准研究[D].天津:中国民航大学, 2017.
[5] JIN JIWEN, NI YANRONG, XI JUNTONG, et al. Research on the application of technology-oriented rapid response manufacturing in a distributed network environment[J]. Journal of Materials Processing Technology, 2002, 129(1/2/3):579-583.
[6]易承罡.基于ACARS的飞机实时监控系统研究[J].宁波大学学报(理工版), 2011, 24(1):78-80.
[7]晏震乾.机载ACMS系统的客户化配置[J].航空维修与工程, 2015(3):39-42.
[8]中国民用航空局飞行标准司.航空运营人使用地空数据通信系统的标准与指南:AC-121-FS-2008-16R1[S].北京:中国民用航空局飞行标准司, 2008.
[9]中国民用航空局飞行标准司.航空承运人航空器追踪监控实施指南:AC-121-FS-2016-127[S].北京:中国民用航空局飞行标准司,2016.