基于不同层级管理者的信息系统成功模型——一个探索性的多案例研究
|
摘要
单纯从企业绩效的角度定义信息系统(IS)成功难以给企业的实践提供指导。本文采用探索性多案例研究方法构建了一个基于不同层级管理者职责的IS成功的理论模型。研究结果显示,不同层级的管理者衡量IS成功的标准在于IS的应用能辅助高层管理者做出决策、中层管理者进行控制、基层管理者执行计划。
It is difficult to provide guidance to practice research on information systems(IS)success from the perspective of corporate performance.This paper constructs an IS success model based on the function of different level managers using an exploratory multi-case study.The results indicate that different level managers definite IS success' standard is that IS application should be able to assist top managers to make decisions,middle-level managers to control and lower-level managers to implement plans.
It is difficult to provide guidance to practice research on information systems(IS)success from the perspective of corporate performance.This paper constructs an IS success model based on the function of different level managers using an exploratory multi-case study.The results indicate that different level managers definite IS success' standard is that IS application should be able to assist top managers to make decisions,middle-level managers to control and lower-level managers to implement plans.
引文
[1]Aloini D,Riccardo D,Valeria M.Risk Management in ERP Project Introduction:Review of the Literature[J].Information&Management,2007(44):547-567.
[2]Brynjolfsson E.The Productivity Paradox of Information Technology[J].Communications of the ACM,1993,36(12):66-77.
[3]Delone W H,Mclean E R.Information Systems Success:The Quest for the Dependent Variable[J].Information Systems Research,1992,3(1):60-95.
[4]Seddon P B.A Respecification and Extension of the DeLone&McLean Model of IS Success[J].Information Systems Research,1997,8(3):240-253.
[5]Rockart J R.Chief Executives Defines Their Own Data Needs[J].Harvard Business Review,1979,57(2):81-93.
[6]Rai A,Lang S S,Welker R B.Assessing the Validity of Is Success Models:An Empirical Test and Theoretical Analysis[J].Information Systems Research,2002,13(1):50-69.
[7]Wang Y S.Assessing E-commerce Systems Success:A Respecification and Validation of the DeLone and McLean Model of IS Success[J].Information Systems Journal,2008,18(5):529-557.
[8]张喆,黄沛,张良.中国企业ERP实施关键成功因素分析:多案例研究[J].管理世界,2005(12):137-143.
[9]Alter S.Defining Information Systems as Work Systems:Implications for the IS Field[J].European Journal of Information System,2008,17(5):448-469.
[10]Goodhue D L,Thompson R L.Task/technology Fit and Individual Performance[J].MIS Quarterly,1995,19(2):213-236.
[11]白海青,毛基业.高层管理支持信息系统的概念及维度研究[J].管理评论,2009(10):61-69.
[12]Schlit W K.An Examination of the Influence of MiddleLevel Managers in Formulating and Implementing Strategic Decisions[J].Journal of Management Studies,1987,24(3):271-293.
[13]Staehle W,Schirmer F.Lower-Level and Middle-Level Managers as the Recipients and Actors of Human Resource Management[J].International Studies of Management&organization,1987,22(1):67-89.
[14]罗伯特·K·殷.案例研究:设计与方法[M].周海涛,李永贤,李虔,等译.重庆:重庆大学出版社,2004.
[15]Benbasat I,Goldstein D K,Mead M.The Case Research Strategy in Studies of Information Systems[J].MIS Quarterly,1987,11(3):369-386.
[16]Masli,Peters,Richardson,et al.Examining the Potential Benefits of Internal Control Monitoring Technology[J].The Accounting Review,2010,85(3):1001-1034.
[17]贺明明,王铁男,肖璇.社会资本对跨组织信息系统吸收影响机理研究[J].管理科学学报,2014(5):66-83.
[18]王念新,仲伟俊,张玉林,等.信息技术和企业竞争力的关系研究[J].计算机集成制造系统,2007,13(10):1970-1971.
[2]Brynjolfsson E.The Productivity Paradox of Information Technology[J].Communications of the ACM,1993,36(12):66-77.
[3]Delone W H,Mclean E R.Information Systems Success:The Quest for the Dependent Variable[J].Information Systems Research,1992,3(1):60-95.
[4]Seddon P B.A Respecification and Extension of the DeLone&McLean Model of IS Success[J].Information Systems Research,1997,8(3):240-253.
[5]Rockart J R.Chief Executives Defines Their Own Data Needs[J].Harvard Business Review,1979,57(2):81-93.
[6]Rai A,Lang S S,Welker R B.Assessing the Validity of Is Success Models:An Empirical Test and Theoretical Analysis[J].Information Systems Research,2002,13(1):50-69.
[7]Wang Y S.Assessing E-commerce Systems Success:A Respecification and Validation of the DeLone and McLean Model of IS Success[J].Information Systems Journal,2008,18(5):529-557.
[8]张喆,黄沛,张良.中国企业ERP实施关键成功因素分析:多案例研究[J].管理世界,2005(12):137-143.
[9]Alter S.Defining Information Systems as Work Systems:Implications for the IS Field[J].European Journal of Information System,2008,17(5):448-469.
[10]Goodhue D L,Thompson R L.Task/technology Fit and Individual Performance[J].MIS Quarterly,1995,19(2):213-236.
[11]白海青,毛基业.高层管理支持信息系统的概念及维度研究[J].管理评论,2009(10):61-69.
[12]Schlit W K.An Examination of the Influence of MiddleLevel Managers in Formulating and Implementing Strategic Decisions[J].Journal of Management Studies,1987,24(3):271-293.
[13]Staehle W,Schirmer F.Lower-Level and Middle-Level Managers as the Recipients and Actors of Human Resource Management[J].International Studies of Management&organization,1987,22(1):67-89.
[14]罗伯特·K·殷.案例研究:设计与方法[M].周海涛,李永贤,李虔,等译.重庆:重庆大学出版社,2004.
[15]Benbasat I,Goldstein D K,Mead M.The Case Research Strategy in Studies of Information Systems[J].MIS Quarterly,1987,11(3):369-386.
[16]Masli,Peters,Richardson,et al.Examining the Potential Benefits of Internal Control Monitoring Technology[J].The Accounting Review,2010,85(3):1001-1034.
[17]贺明明,王铁男,肖璇.社会资本对跨组织信息系统吸收影响机理研究[J].管理科学学报,2014(5):66-83.
[18]王念新,仲伟俊,张玉林,等.信息技术和企业竞争力的关系研究[J].计算机集成制造系统,2007,13(10):1970-1971.