信任对第三方物流整合与绩效的影响
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摘要
第三方物流用户(物流用户)与第三方物流供应商(物流供应商)的整合受到越来越多的学者和实践者的重视,然而我们对这种整合的影响因素以及整合对绩效的影响所知甚少。从物流用户的角度,研究探索了不同类型的信任、第三方物流整合以及整合双方绩效之间的关系。基于361家来自我国大陆、香港和台湾的数据,我们使用结构方程模型的方法,测试了信任—整合—绩效模型。结果发现善意信任和能力信任均正向影响第三方物流的整合。第三方物流整合正向影响物流用户的财务绩效以及用户感知的物流服务质量,然而,用户感知的服务质量不能直接影响物流用户的财务绩效。
The third-party logistics(3PL) integration between 3PL users and 3PL providers has received increasing attentions from scholars and practitioners.We know little about factors influencing 3PL,integration,and the influence of 3PL integration on performance.This paper explores relationships among different types of trust,3PL integration,and the performance of 3PL user and providers.Based on 361 samples collected from mainland China,Hong Kong and Taiwan,structural equation model(SEM) analysis was used to examine the trust-integration-performance model.The results indicate that both goodwill trust and ability trust are positively related to 3PL integration.3PL integration is positively related to service quality and financial performance,however,service quality is not directly related to 3PL users' financial performance.
The third-party logistics(3PL) integration between 3PL users and 3PL providers has received increasing attentions from scholars and practitioners.We know little about factors influencing 3PL,integration,and the influence of 3PL integration on performance.This paper explores relationships among different types of trust,3PL integration,and the performance of 3PL user and providers.Based on 361 samples collected from mainland China,Hong Kong and Taiwan,structural equation model(SEM) analysis was used to examine the trust-integration-performance model.The results indicate that both goodwill trust and ability trust are positively related to 3PL integration.3PL integration is positively related to service quality and financial performance,however,service quality is not directly related to 3PL users' financial performance.
引文
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[16]Liu X,et al.An empirical examination of the contribution of capabilities to the competitiveness of logistics service providers:A perspective from China[J].International Journal of Physical Distribution&Logistics Management,2010,40(10):847-866.
[17]Wang Q,Huo B,Lai F.Understanding drivers of performance in the 3PL industry in Hong Kong[J].International Journal of Operations&Production Management,2008,28(8):772-800.
[18]Stanley L,Wisner J.Service quality along the supply chain:Implications for purchasing[J].Journal of Operations Management,2001,19(3):287-306.
[19]Narasimhan R,Jayaram J.Causal linkages in supply chain management:An exploratory study of North American manufacturing firms[J].Decision Sciences,1998,29(3):579-605.
[20]O’Leary-Kelly S W,Vokurka R J.The empirical assessment of construct validity[J].Journal of Operations Management,1998,16(4):387-405.
[21]Hu L,Bentler P M,Kano Y.Can test statistics in covariance structure analysis be trusted[J].Psychological Bulletin,1992,112(2):351.
[2]Fabbe-Costes N,Jahre M,Roussat C.Supply chain integration:The role of logistics service providers[J].International Journal of Productivity and Performance Management,2009,58(1):71-91.
[3]Mortensen O,Lemoine O W.Integration between manufacturers and third party logistics providers[J].International Journal of Operations&Production Management,2008,28(4):331-359.
[4]Tian Y,Lai F,Daniel F.An examination of the nature of trust in logistics outsourcing relationship:Empirical evidence from China[J].Industrial Management&Data Systems,2008,108(3):346-367.
[5]Lai F,Tian Y,Huo B.Relational governance and opportunism in logistics outsourcing relationships:Empirical evidence from China[J].International Journal of Production Research,2012,50(9):2501-2514.
[6]Hofer A R,Knemeyer A M,Dresner M E.Antecedents and dimensions of customer partnering behavior in logistics outsourcing relationships[J].Journal of Business Logistics,2009,30(2):141-159.
[7]Morgan R M,Hunt S D.The commitment-trust theory of relationship marketing[J].Journal of Marketing,1994,58(3):20
[8]Ganesan S.Determinants of long-term orientation in buyer-seller relationships[J].Journal of Marketing,1994,58(2):1-19.
[9]Das T,Kumar R.Regulatory focus and opportunism in the alliance development process[J].Journal of Management,2011,37(3):682-708.
[10]Flynn B B,Huo B,Zhao X.The impact of supply chain integration on performance:A contingency and configuration approach[J].Journal of Operations Management,2010,28(1):58-71.
[11]Ackerman K B.Pitfalls in logistics partnerships[J].International Journal of Physical Distribution&Logistics Management,1996,26(3):35-37.
[12]叶飞,张嘉玲.信任关系对IT匹配及信息共享的作用机理研究[J].工业工程与管理,2012,17(4):71-78.
[13]叶飞,张婕,吕晖.供应商机会主义行为对信息共享与运营绩效的影响[J].管理科学,2012,25(2):51-60.
[14]郑兵,董大海,金玉芳.国外物流服务质量研究述评[J].管理学报,2007,4(3):373-377.
[15]郑兵,董大海,金玉芳.第三方物流客户满意度前因研究——基于客户视角[J].管理工程学报,2008,22(2):51-57.
[16]Liu X,et al.An empirical examination of the contribution of capabilities to the competitiveness of logistics service providers:A perspective from China[J].International Journal of Physical Distribution&Logistics Management,2010,40(10):847-866.
[17]Wang Q,Huo B,Lai F.Understanding drivers of performance in the 3PL industry in Hong Kong[J].International Journal of Operations&Production Management,2008,28(8):772-800.
[18]Stanley L,Wisner J.Service quality along the supply chain:Implications for purchasing[J].Journal of Operations Management,2001,19(3):287-306.
[19]Narasimhan R,Jayaram J.Causal linkages in supply chain management:An exploratory study of North American manufacturing firms[J].Decision Sciences,1998,29(3):579-605.
[20]O’Leary-Kelly S W,Vokurka R J.The empirical assessment of construct validity[J].Journal of Operations Management,1998,16(4):387-405.
[21]Hu L,Bentler P M,Kano Y.Can test statistics in covariance structure analysis be trusted[J].Psychological Bulletin,1992,112(2):351.