物流企业创新能力与企业互动的交互作用
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摘要
基于创新理论和动态能力理论,根据物流企业创新能力具体特征,可将物流企业创新能力划分为技术创新能力、过程创新能力、市场创新能力、产品/服务创新能力四个维度;而将社会资本领域对企业互动的研究延伸至市场营销领域,与物流外包理念相结合,可将制造企业—物流企业互动划分为结构维度、关系维度、过程维度三个维度。基于此,对具有合作关系的物流企业和制造企业进行双边调查,进而对97对相互匹配的样本数据进行实证分析发现,物流企业创新能力的四个维度与制造企业—物流企业互动的三个维度之间两两显著相关。而多元回归分析结果表明,对于企业互动的三个维度,创新能力四个维度中能够置于模型的维度和促进作用的程度均有较大差异;对于创新能力的四个维度,企业互动三个维度中能够置于模型的维度和促进作用的程度也均有较大差异。
Based on the theory of innovation and dynamic capability and the characteristics of capacity for innovation of logistic enterprises,we can divide the capacity for innovation of logistic enterprises into such four dimensions as the capacity for technological innovation,process innovation,marketing innovation and product/service innovation. We can also extent our analysis on business interaction in the field of social capital to the field of marketing. Combined with the idea of logistic outsourcing,we can divide interaction between manufacturing enterprises and logistic enterprises into such three dimensions as structure,relation and process. Based on this,with the help of investigation on logistic and manufacturing enterprises who have cooperated with each others and the empirical analysis on 97 sample data,the authors find that there is significant relation between the four dimensions of logistic enterprises' capacity for innovation and the three dimensions of interaction between logistic and manufacturing enterprises. The multiple regression analysis shows that,for the three dimensions of business interaction,different dimension of capacity for innovation will play different role in promoting and the level of them to be placed in the model is different,too;for the four dimensions of capacity for innovation,different dimension of business interaction will play different role in promoting and the level of them to be placed in the model is different,too.
Based on the theory of innovation and dynamic capability and the characteristics of capacity for innovation of logistic enterprises,we can divide the capacity for innovation of logistic enterprises into such four dimensions as the capacity for technological innovation,process innovation,marketing innovation and product/service innovation. We can also extent our analysis on business interaction in the field of social capital to the field of marketing. Combined with the idea of logistic outsourcing,we can divide interaction between manufacturing enterprises and logistic enterprises into such three dimensions as structure,relation and process. Based on this,with the help of investigation on logistic and manufacturing enterprises who have cooperated with each others and the empirical analysis on 97 sample data,the authors find that there is significant relation between the four dimensions of logistic enterprises' capacity for innovation and the three dimensions of interaction between logistic and manufacturing enterprises. The multiple regression analysis shows that,for the three dimensions of business interaction,different dimension of capacity for innovation will play different role in promoting and the level of them to be placed in the model is different,too;for the four dimensions of capacity for innovation,different dimension of business interaction will play different role in promoting and the level of them to be placed in the model is different,too.
引文
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[24]王琳.KIBS企业—顾客互动对服务创新绩效的作用机制研究[D].杭州:浙江大学,2012.
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[26]CAPALDO A.Network structure and innovation:the leveraging of a dual network as a distinctive relational capability[J].Strategic management journal,2007,28(6):585-608.
[27]VALK W V D,WYNSTRA J Y F,AXELSSON B.An application-based classification to understand buyer-supplier interaction in business services[J].Journal of the autonomic nervous system,1994,48(1):17-29.
[28]COUSINS P D,HANDFIELD R B,LAWSON B,PETERSEN K J.Creating supply chain relational capital:the impact of formal andinformal socialization processes[J].Journal of operations management,2006,24(6):851-863.
[29]JOHNSTON D A,MCCUTCHEON D M,STUART F I,KERWOOD H.Effects of supplier trust on performance of cooperative supplier relationships[J].Journal of operations management,2004,22(1):23-38.
[30]LAWSON B,TYLER B B,COUSINS P D.Antecedents and consequences of social capital on buyer performance improvement[J].Journal of operations management,2008,26(3):446-460.
[31]VILLENA V H,REVILLA E,CHOY T Y.The dark side of buyer-supplier relationships:a social capital perspective[J].Journal of operations management,2011,29(6):851-863.
[32]AUTRY C W,GRIFFIS S.Supply chain capital:the impact of structural and relational linkages on firm execution and innovation[J].Journal of business logistics,2008,29(1):157-173.
[33]KIM K K,PARK S H,RYOO S Y,et al.Inter-organizational cooperation in buyer-supplier relationships:Both perspectives[J].Journal of business research,2010,63(8):863-869.
[34]WHIPPLE J M,ROH J.Agency theory and quality fade in buyer-supplier relationships[J].International journal of logistics management,2010,21(3):338-352.
[35]DEEPEN J M,GOLDSBY T J,KNEMEYER A M,WALLENBURG C M.Beyond expectations:an examination of logistics outsourcing goal achievement and goal exceedance[J].Journal of business logistics,2008,29(2):75-105.
[36]KRAMER N,HARTMANN R K,LARGE R O.Customerspecific adaptation by providers and their perception of3PL-relationship success[J].International journal of physical distribution&logistics management,2011,41(9):822-838.
[37]LARGE R O.Partner-specific adaptations,performance,satisfaction,and loyalty in third-party logistics relationships[J].Logistics research,2011(3):37-47.
[38]VALK W V D,WYNSTRA F,AXELSSON B.An empirical investigation of interaction processes between buyers and sellers of business services[J].IMP journal,2013,2(1):3-21.
[39]VALK W V D,WYNSTRA F,AXELSSON B.Effective buyer-supplier interaction patterns in ongoing service exchange[J].International journal of operations&production management,2009,29(8):807-833.
[40]周丹,魏江.制造企业—知识型服务机构互动作用于运营绩效的机理研究[J].科研管理,2013,34(12):8-16.
[41]周丹.制造企业—知识型服务机构互动、资源重构与绩效研究[D].杭州:浙江大学,2012.
[42]樊春,胡胜蓉,魏江.知识密集型服务企业与制造企业互动创新绩效影响因素的实证研究[J].技术经济,2010,29(10):12-18.
[43]GADREY J,GALLOUJ F.The provider—customer interface in business and professional services[J].The service industries journal,1998,18(2):1-15.
[44]YAM R C M,LO W,TANG E P Y,et al.Analysis of sources of innovation,technological innovation capabilities,and performance:an empirical study of hong kong manufacturing industries[J].Research policy,2011,40(3):391-402.
[45]LAPPA K,KANDYLIS P,BASTAS N,et al.Linking customer interaction and innovation:the mediating role of new organizational practices[J].Organization science,2011,22(4):980-999.
[46]HUGHES M,PERRONS R K.Shaping and re-shaping social capital in buyer-supplier relationships[J].Journal of business research,2011,64:164-171.
[47]DANIEL J.Logisticians as marketers:their role when customers desired value changes[J].Journal of business logistics,2000,21(2):19-45.
[48]FLINT D J,WOODRUFF R B,GARDIAL S F.Exploring the customer desired value change phenomenon in a business-to-business context[J].Journal of marketing,2002,66(4):102-117.
[49]FLINT D J,LARSSON E,GAMMELGAARD B,et al.Logistics innovation:a customer value-oriented social process[J].Journal of business logistics,2005,26(1):113-147.
[50]CHEN I J,PAULRAJ A,LADO A A.Strategic purchasing,supply management,and firm performance[J].Journal of operations management,2004,22(5):505-523.
[2]TIAN Y,ELLINGER A E,CHEN H.Third-party logistics provider customer orientation and customer firm logistics improvement in China[J].International journal of physical distribution&logistics management,2010,40(5):356-376.
[3]WALLENBURG C M.Innovation in logistics outsourcing relationships:proactive improvement by logistics service providers as a driver of customer loyalty[J].Journal of supply chain management,2009,45(2):75-93.
[4]WALLENBURG C M,LUKASSEN P.Proactive improvement of logistics service providers as driver of customer loyalty[J].European journal of marketing,2011,45(3):438-454.
[5]HOGAN S J,et al.Reconceptualizing professional service firm innovation capability:scale development[J].Industrial marketing management,2011,40(8):1264-1273.
[6]HIPP C,GRUPP H.Innovation in the service sector:the demand for service-specific innovation measurement concepts and typologies[J].Research policy,2005,34(4):517-535.
[7]CALANTONE R S,CAVUSGIL T,ZHAO Y.Learning orientation,firm innovation capability,and firm performance[J].Industrial marketing management,2002,31(6):515-524.
[8]PANAYIDES P.Enhancing innovation capability through relationship management and implications for performance[J].European journal of innovation management,2006,9(4):466-483.
[9]LAWSON B,SAMSON D.Developing innovation capability in organisations:a dynamic capabilities approach[J].International journal of innovation management,2001,5(3):377-400.
[10]BUSSE C,WALLENBURG C M.Innovation management of logistics service providers:foundations,review,and research agenda[J].International journal of physical distribution&logistics management,2011,41(2):187-218.
[11]BARRETO I.Dynamic capabilities:a review of past research and an agenda for the future[J].Journal of management,2010,36(1):256-280.
[12]TEECE D J,PISANO G,SHUEN A.Dynamic capabilities and strategic management[J].Strategic management journal,1997,18(7):509-533.
[13]NGO L V,O'CASS A.Creating value offerings via operant resource-based capabilities[J].Industrial marketing management,2009,38:45-59.
[14]YANG CHINGCHIAO.Assessing the moderating effect of innovation capability on the relationship between logistics service capability and firm performance for ocean freight forwarders[J].International journal of logistics research and applications,2012,7(2):71-84.
[15]JENSSEN J I,RANDOY T.Factors that promote innovation in shipping companies[J].Maritime policy and management,2002,29(2):119-133.
[16]WIEGMANS B W,HEKKERT M,LANGSTRAAT M.Can innovations in rail freight transhipment be successful?[J].Transport reviews,2007,27(1):103-122.
[17]WANG C L,AHMED P K.The development and validation of the organizational innovativeness construct using confirmatory factor analysis[J].European journal of innovation management,2004,7(4):303-313.
[18]GRAWE S J,CHEN H,DAUGHERTY P J.The relationship between strategic orientation,service innovation,and performance[J].International journal of physical distribution and logistics management,2009,39(4):282-300.
[19]NASUTION H N,MAVONDO F T.Organisational capabilities:antecedents and implications for customer value[J].European journal of marketing,2008,42(3/4):477-501.
[20]张红波.不确定环境下物流技术创新的决策机制——基于制造业与物流业联动的视角[J].中国流通经济,2013(10):40-46.
[21]魏际刚.物流技术的创新、选择和演进[J].中国流通经济,2006(3):8-11.
[22]CHAPMAN R L,SOOSAY C,KANDAMPULLY J.Innovation in logistic services and the new business model——a conceptual framework[J].International journal of physical distribution&logistics management,2003,33(7):630-650.
[23]DANNEELS E,KLEINSCHMIDT E J.Product innovativeness from the firm’s perspective:its dimensions and their relation with product selection and performance[J].The journal of product innovation management,2001,18(6):357-373.
[24]王琳.KIBS企业—顾客互动对服务创新绩效的作用机制研究[D].杭州:浙江大学,2012.
[25]MCGRATH R,SPARKS W L.The importance of building social capital[J].Quality progress,2005,38(22):45-49.
[26]CAPALDO A.Network structure and innovation:the leveraging of a dual network as a distinctive relational capability[J].Strategic management journal,2007,28(6):585-608.
[27]VALK W V D,WYNSTRA J Y F,AXELSSON B.An application-based classification to understand buyer-supplier interaction in business services[J].Journal of the autonomic nervous system,1994,48(1):17-29.
[28]COUSINS P D,HANDFIELD R B,LAWSON B,PETERSEN K J.Creating supply chain relational capital:the impact of formal andinformal socialization processes[J].Journal of operations management,2006,24(6):851-863.
[29]JOHNSTON D A,MCCUTCHEON D M,STUART F I,KERWOOD H.Effects of supplier trust on performance of cooperative supplier relationships[J].Journal of operations management,2004,22(1):23-38.
[30]LAWSON B,TYLER B B,COUSINS P D.Antecedents and consequences of social capital on buyer performance improvement[J].Journal of operations management,2008,26(3):446-460.
[31]VILLENA V H,REVILLA E,CHOY T Y.The dark side of buyer-supplier relationships:a social capital perspective[J].Journal of operations management,2011,29(6):851-863.
[32]AUTRY C W,GRIFFIS S.Supply chain capital:the impact of structural and relational linkages on firm execution and innovation[J].Journal of business logistics,2008,29(1):157-173.
[33]KIM K K,PARK S H,RYOO S Y,et al.Inter-organizational cooperation in buyer-supplier relationships:Both perspectives[J].Journal of business research,2010,63(8):863-869.
[34]WHIPPLE J M,ROH J.Agency theory and quality fade in buyer-supplier relationships[J].International journal of logistics management,2010,21(3):338-352.
[35]DEEPEN J M,GOLDSBY T J,KNEMEYER A M,WALLENBURG C M.Beyond expectations:an examination of logistics outsourcing goal achievement and goal exceedance[J].Journal of business logistics,2008,29(2):75-105.
[36]KRAMER N,HARTMANN R K,LARGE R O.Customerspecific adaptation by providers and their perception of3PL-relationship success[J].International journal of physical distribution&logistics management,2011,41(9):822-838.
[37]LARGE R O.Partner-specific adaptations,performance,satisfaction,and loyalty in third-party logistics relationships[J].Logistics research,2011(3):37-47.
[38]VALK W V D,WYNSTRA F,AXELSSON B.An empirical investigation of interaction processes between buyers and sellers of business services[J].IMP journal,2013,2(1):3-21.
[39]VALK W V D,WYNSTRA F,AXELSSON B.Effective buyer-supplier interaction patterns in ongoing service exchange[J].International journal of operations&production management,2009,29(8):807-833.
[40]周丹,魏江.制造企业—知识型服务机构互动作用于运营绩效的机理研究[J].科研管理,2013,34(12):8-16.
[41]周丹.制造企业—知识型服务机构互动、资源重构与绩效研究[D].杭州:浙江大学,2012.
[42]樊春,胡胜蓉,魏江.知识密集型服务企业与制造企业互动创新绩效影响因素的实证研究[J].技术经济,2010,29(10):12-18.
[43]GADREY J,GALLOUJ F.The provider—customer interface in business and professional services[J].The service industries journal,1998,18(2):1-15.
[44]YAM R C M,LO W,TANG E P Y,et al.Analysis of sources of innovation,technological innovation capabilities,and performance:an empirical study of hong kong manufacturing industries[J].Research policy,2011,40(3):391-402.
[45]LAPPA K,KANDYLIS P,BASTAS N,et al.Linking customer interaction and innovation:the mediating role of new organizational practices[J].Organization science,2011,22(4):980-999.
[46]HUGHES M,PERRONS R K.Shaping and re-shaping social capital in buyer-supplier relationships[J].Journal of business research,2011,64:164-171.
[47]DANIEL J.Logisticians as marketers:their role when customers desired value changes[J].Journal of business logistics,2000,21(2):19-45.
[48]FLINT D J,WOODRUFF R B,GARDIAL S F.Exploring the customer desired value change phenomenon in a business-to-business context[J].Journal of marketing,2002,66(4):102-117.
[49]FLINT D J,LARSSON E,GAMMELGAARD B,et al.Logistics innovation:a customer value-oriented social process[J].Journal of business logistics,2005,26(1):113-147.
[50]CHEN I J,PAULRAJ A,LADO A A.Strategic purchasing,supply management,and firm performance[J].Journal of operations management,2004,22(5):505-523.