应用PDCA循环持续优化因公出国手续办理流程
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摘要
目的探讨PDCA循环在因公出国手续办理中的应用及可行性,建立因公出国手续办理的长效管理机制,提高办理效率与出访人的满意度。方法对因公出国手续办理流程存在的问题进行现状调查,运用PDCA循环对不合理的现象进行原因分析,制定计划,实施执行,反馈效果并总结。结果运用PDCA循环后,手续办理效率与出访人满意度获得提高。结论 PDCA循环对持续优化因公出国手续办理流程效果显著,可在因公出国管理中推广应用。
Objective To discuss the application and feasibility of PDCA cycle in optimizing application procedure for official overseas business trip and to establish a long-term management mechanism to improve the efficiency and satisfaction of the applicants. Methods By investigating the existing problems in the application procedure for official overseas business trip,the PDCA cycle was used to analyze the unreasonable problems,make plans and put them into practice,receive feedback and summarize. Results The application of PDCA cycle improved the processing efficiency and applicant satisfaction. Conclusion The application of PDCA cycle has significantly optimized the application procedure for official overseas business trip and can be widely used in the management of official overseas business trip.
Objective To discuss the application and feasibility of PDCA cycle in optimizing application procedure for official overseas business trip and to establish a long-term management mechanism to improve the efficiency and satisfaction of the applicants. Methods By investigating the existing problems in the application procedure for official overseas business trip,the PDCA cycle was used to analyze the unreasonable problems,make plans and put them into practice,receive feedback and summarize. Results The application of PDCA cycle improved the processing efficiency and applicant satisfaction. Conclusion The application of PDCA cycle has significantly optimized the application procedure for official overseas business trip and can be widely used in the management of official overseas business trip.
引文
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[10]朱明秋,汤建荣,彭兰云,等. PDCA循环法规范规范消毒供应中心管理的效果研究[J].中华医学感染学杂志,2014,24(16):4140-4142.
[2]刘盈,黄丹,赵越.连续PDCA循环模式提高医院电子病历质量[J].中国卫生事业管理[J],2014(9):659-662.
[3]武鹭鸽. PDCA在提高病案管理中的应用[J].中国病案,2017,18(1):3-5.
[4]韦苗,赵玲,季国忠. PDCA在因公出国手续办理中的应用[J].江苏卫生事业管理,2017,28(4):155-157.
[5]谭艺灵,唐瑞璠,彭三玲,等.病案信息化在病案服务利用中的应用效率分析[J].现代医院,2017,17(3):349-353.
[6]朱瑜.医院管理制度的制定与体会[J].现代医院,2016,16(10):1413-1417.
[7]周光清,崔华欠,付晶,等.基于PDCA理论的城市社区健康管理模式研究[J].中国卫生事业管理,2016(11):812-814.
[8]王桂梅,周群,秦华,等.应用PDCA循环管理持续改进医疗服务质量[J].现代医院,2015,15(2):92-94,97.
[9]孙睿,陈丽萍,唐燕,等. PDCA循环在手卫生持续改进工作中的应用[J].华西医学,2017,32,(1):60-63.
[10]朱明秋,汤建荣,彭兰云,等. PDCA循环法规范规范消毒供应中心管理的效果研究[J].中华医学感染学杂志,2014,24(16):4140-4142.