品管圈在医院质量管理持续改进中的应用探讨
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- 论文作者：马慧芬
- 年：2016
- 作者机构：上海市第七人民医院;
- 论文关键词：品管圈 ; 医院治疗管理 ; 改进 ; 应用探讨
- 英文论文关键词：Quality control circle ; Hospital treatment management ; improvement ; application
- 会议召开时间：2016-11-25
- 会议录名称：湖南中医药大学学报2016/专集：国际数字医学会数字中医药分会成立大会暨首届数字中医药学术交流会论文集
- 语种：中文
- 分类号：R197.323
- 学会代码：HNZY
- 会议名称：国际数字医学会数字中医药分会成立大会暨首届数字中医药学术交流会
- 会议地点：中国广东珠海
- 主办单位：国际数字医学会、Digital Chinese Medicine
- 学会名称：湖南中医药大学期刊杂志社
- 页数：1
- 文件大小：2083k
- 原文格式：D
- 会议级别：全国
摘要
目的:品管圈作为一种提高产品质量和提高工作效率的新型管理模式,逐渐被医院系统所接纳,现探讨品管圈在医院质量管理持续改进中的应用。方法:筛选我院具有代表性的十个科室,各个科室以品管圈开始时间为界限,分别挑选前后10位患者,对其进行问卷调查,对比我院在品管圈开始前以及开始后,统计前后分比三个月内入院以及出院患者对医院的满意程度,以及住院期间对病房环境、医护人员技术、治疗状态以及健康教育等方面的满意程度。结果:1、实施品管圈管理后,患者出院以及入院患者的满意程度均明显上升,P<0.05,均具有统计学意义;2、实施品管圈管理后,住院期间对病房环境、医护人员技术、治疗状态以及健康教育等方面的满意程度均明显上升,P<0.05,具有统计学意义。结论:品管圈可以通过持续改进的方式提高医院管理质量,提高患者各方面的满意程度。
objective: As a new management mode to improve product quality and improve work efficiency, quality control circle is a new management mode, Gradually accepted by the hospitalsystem, The application of quality management in continuous improvement of hospital quality management.Method:Screening of ten representative offices in our hospital, The beginning time ofeach department is the limit of the product line, 10 patients were selected before and after, Carry out a questionnaire survey, Compared with the beginning of the quality control circle in our hospitalbefore and after the start, The satisfaction degree of patients in hospital and discharged patients before and after three months, And the degree of satisfaction with the ward environment, medical stafftechnology, treatment status and health education. Result:1, after the implementation of product management circle, The satisfaction degree of patients was significantly increased, P < 0.05,Havestatistical significance; 2, after the implementation of product management circle, The degree of satisfaction of the ward environment, medical staff technology, treatment status and health educationwere significantly increased during the period of hospitalization, P < 0.05, with statistical significance. Conclusion: Quality management can improve the quality of hospital management by means ofcontinuous improvement, Improve the satisfaction degree of patients.
objective: As a new management mode to improve product quality and improve work efficiency, quality control circle is a new management mode, Gradually accepted by the hospitalsystem, The application of quality management in continuous improvement of hospital quality management.Method:Screening of ten representative offices in our hospital, The beginning time ofeach department is the limit of the product line, 10 patients were selected before and after, Carry out a questionnaire survey, Compared with the beginning of the quality control circle in our hospitalbefore and after the start, The satisfaction degree of patients in hospital and discharged patients before and after three months, And the degree of satisfaction with the ward environment, medical stafftechnology, treatment status and health education. Result:1, after the implementation of product management circle, The satisfaction degree of patients was significantly increased, P < 0.05,Havestatistical significance; 2, after the implementation of product management circle, The degree of satisfaction of the ward environment, medical staff technology, treatment status and health educationwere significantly increased during the period of hospitalization, P < 0.05, with statistical significance. Conclusion: Quality management can improve the quality of hospital management by means ofcontinuous improvement, Improve the satisfaction degree of patients.
引文
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[2]邵翠颖,金钰梅,朱胜春.品管圈在护理质量管理中的实践和成效分析[J].护理与康复,2012,11(4):381-382.
[3]王临润,汪洋,张相宜,等.品管圈管理在医疗机构中的应用价值[J].医药导报,2012,31(6):823-826.
[4]刘格,张荣秋.品质圈活动在提高护士风险管理能力中的应用[J].齐齐哈尔医学院学报,2012,33(4):553-554.
[6]章飞雪,于燕燕,徐枝楼,等.品管圈活动在精神科老年病房基础护理质量管理中的作用[J].中华护理杂志,2013,48(2):127-130.
[7]邵晓凤,白楠竹,汪铁铮,等.品管圈在医疗服务缺陷管理中的应用[J].中华医院管理杂志,2014,30(3):234-237.
[8]高元芝.品管圈在医院优质服务质量持续改进中的效果评价[J].中国现代医学杂志,2012,22(18):100-102.
[9]唐洪钦,赵丽,谭小云,等.品管圈在骨科患者基础护理服务中的实践效果[J].解放军护理杂志,2013,30(10):52-54.
[10]许晨耘,符林秋,陈克妮,等.以点带面全面推行医院护理品管圈活动[J].护理学杂志,2013,28(13):4-6.