摘要
目的:品管圈作为一种提高产品质量和提高工作效率的新型管理模式,逐渐被医院系统所接纳,现探讨品管圈在医院质量管理持续改进中的应用。方法:筛选我院具有代表性的十个科室,各个科室以品管圈开始时间为界限,分别挑选前后10位患者,对其进行问卷调查,对比我院在品管圈开始前以及开始后,统计前后分比三个月内入院以及出院患者对医院的满意程度,以及住院期间对病房环境、医护人员技术、治疗状态以及健康教育等方面的满意程度。结果:1、实施品管圈管理后,患者出院以及入院患者的满意程度均明显上升,P<0.05,均具有统计学意义;2、实施品管圈管理后,住院期间对病房环境、医护人员技术、治疗状态以及健康教育等方面的满意程度均明显上升,P<0.05,具有统计学意义。结论:品管圈可以通过持续改进的方式提高医院管理质量,提高患者各方面的满意程度。
objective: As a new management mode to improve product quality and improve work efficiency, quality control circle is a new management mode, Gradually accepted by the hospitalsystem, The application of quality management in continuous improvement of hospital quality management.Method:Screening of ten representative offices in our hospital, The beginning time ofeach department is the limit of the product line, 10 patients were selected before and after, Carry out a questionnaire survey, Compared with the beginning of the quality control circle in our hospitalbefore and after the start, The satisfaction degree of patients in hospital and discharged patients before and after three months, And the degree of satisfaction with the ward environment, medical stafftechnology, treatment status and health education. Result:1, after the implementation of product management circle, The satisfaction degree of patients was significantly increased, P < 0.05,Havestatistical significance; 2, after the implementation of product management circle, The degree of satisfaction of the ward environment, medical staff technology, treatment status and health educationwere significantly increased during the period of hospitalization, P < 0.05, with statistical significance. Conclusion: Quality management can improve the quality of hospital management by means ofcontinuous improvement, Improve the satisfaction degree of patients.
引文
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